Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Voir plus
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Voir plus
L'entreprise a répondu
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de meubles
- Fabricant
Écrit par l'entreprise
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Coordonnées de contact
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Royaume-Uni
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excellent
4 k avis
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Réponse de Birlea Furniture
We’re really sorry to hear about your experience — this certainly isn’t the standard we expect from our products.
I can see that a member of our Customer Services team has been in contact with the retailer to organise a collection of this so if there is anything else we can help with in the meantime then please let us know.
A good quality solid bed
A good quality solid bed. Straight forward to assemble. Delivery slightly earlier than allotted window but all good.
27 mars 2026
Réponse de Birlea Furniture
Thank you for your great feedback! We’re really pleased to hear you’re happy with the quality of your bed and found it straightforward to assemble.
We appreciate your note on the delivery timing as well — glad to hear it all worked out okay in the end. Enjoy your new bed!
Great delivery service
Great delivery service. The delivery men were really careful bringing it in the house.they were really polite annd professional. Everything was just great.
27 mars 2026
Réponse de Birlea Furniture
Thank you for your kind words! We’re delighted to hear that you had such a positive experience with our delivery team — we’ll be sure to pass your feedback on to them.
It’s great to know everything went smoothly and that you found the team polite and professional. Enjoy your new purchase!
Réponse de Birlea Furniture
Thank you for your feedback! We’re really pleased to hear you felt well informed throughout the delivery process — keeping our customers updated is something we always aim to do.
We hope you’re enjoying your purchase, and thanks again for choosing Birlea!
Great service and nice furniture - Truly SMB
Great service and nice furniture. We ordered some for our office.
1 juillet 2025
Avis spontané
Réponse de Birlea Furniture
Thank you for your kind feedback! We’re delighted to hear you’re happy with both the service and the furniture.
It’s great to know our products are being used in your office — we hope they serve you well. Thanks again for choosing Birlea!
Quality not really great for the price
Quality not really great for the price, unfinished sides to the units had to be on show due to pre-drilled holes
8 août 2025
Réponse de Birlea Furniture
Thank you for your feedback — we’re sorry to hear you’re disappointed with the quality. This isn’t the standard we aim to provide. Thank you for providing your contact email, we will contact you directly regarding this.
We appreciate you bringing this to our attention and hope we can improve your experience moving forward.
Brilliant Birlea
Bought 2 x triple wardrobes, 1 x double wardrobe and a chest of drawers. Delivery was quick and problem free .Really easy to assemble and no missing bits (which is unusual for flat pack furniture.Excellent quality and would recommend.
27 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your fantastic feedback!
It’s great to hear everything arrived quickly and without any issues, and even better that you found the furniture easy to assemble with no missing parts — we know how important that is with flat pack.
We’re really pleased you’re happy with the quality across all your items, and we appreciate the recommendation. Thanks again for choosing Birlea!
Réponse de Birlea Furniture
Thank you for your great feedback!
We’re really pleased to hear your delivery arrived on time and that the driver was helpful — that’s exactly the level of service we aim to provide.
We hope you’re enjoying your purchase, and thanks again for choosing Birlea!
No stock, but taking money
Why are they selling a product saying 3 day delivery, that it turns out they haven't even got in stock.
Very disappointing when after choosing it moves from one week, to 4 weeks, and now in May. Now having to try and get a refund from the Range who were supplying it. This is still being advertised as available with Next and Debenhams.
Poor customer service.
14 mars 2026
Avis spontané
Réponse de Birlea Furniture
We’re really sorry to hear about your experience and understand how frustrating this must have been.
The lead time you’ve described is certainly not the experience we want for our customers. Stock availability can sometimes vary across our retail partners, but we appreciate how disappointing it is when delivery expectations change after ordering.
As your purchase was made through The Range, your order and refund will need to be handled directly with them. However, we will be feeding this back internally and reviewing how our products are being listed with our retail partners, as this isn’t the standard we expect.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused.
Arrived in prescribed window
Arrived in prescribed window. Very pleasant driver, Noah.
24 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your kind review!
We’re really pleased to hear your delivery arrived within the expected window and that Noah made such a positive impression — we’ll be sure to pass your feedback on to the team.
Thanks again for choosing Birlea, and we hope you enjoy your purchase!
I am very disappointed
I am very disappointed. I’m very angry. I ordered this bed two weeks ago and was told it was going to arrive on the Tuesday. I dismantled my bed and waited took the day off work and waited all day for the bed to arrive to find out it didn’t turn up there was no way I could possibly contact anyone. It was very difficult to get hold of anyone so I’ve had to end up sleeping on the floor on a mattress with my baby. I have had to order a new bed elsewhere because I was told by the range that this bed was discontinued and no longer in stock but they still have a advertised on the website and we’re still happy to take my money. It’s very hard to get hold of someone to get a refund they were so quick to take my money but now I need a refund. I can’t get hold of anyone very very disgusted and a pool that I’m still sleeping after a week and a half on the floor with the baby as I’m now having to wait for a new bed to come.
I will never order from this place again and it’s very disgusting that there’s no telephone number to contact them directly. He shows that they’re hiding something.
Now, if you get this, I would like someone to contact me ASAP to discuss my refund
17 mars 2026
Avis spontané
Réponse de Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the level of service we expect or aim to provide. We completely understand how frustrating and stressful this must have been, especially given the situation you’ve been left in.
In regard to the failed delivery, our transport team will be looking into this further as this is not the standard we expect. We also appreciate your comments around communication, as this is something we take very seriously.
I can see that our Customer Service team have looked into this for you and the refund should be processed. Please let us know if you require any further support.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Birlea dressing table
Instructions extremely difficult to read.
Few of the flatpeck units have got numbers which corresponds to the instructions and the rest dont have.
The unit itself once install very flimcy, very cheap.
The draw runners are extremely difficult to put in. I had to put the draw runners in first. Then, screwed the drawers into the runners.
22 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thanks for your review.
We’re sorry to hear you found the instructions and assembly challenging, and that parts of your unit felt flimsy. Could you let us know which specific product you assembled? Our QC team would like to investigate this further to ensure it meets the high standards we expect.
We appreciate your feedback — it helps us improve both our instructions and the quality of our products.
good communication regarding delivery
good communication regarding delivery. good quality furniture, easy to assemble
17 mars 2026
Réponse de Birlea Furniture
Thanks so much for your review!
We’re delighted to hear you had good communication regarding your delivery and that you found the furniture high quality and easy to assemble.
Wishing you many happy years with your new Birlea furniture!
Delivery on time and very quick from…
Delivery on time and very quick from time ordered carried it into the house no complaints
20 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thanks so much for your review!
We’re really pleased to hear your delivery arrived on time and was quick, and that everything was carried into the house smoothly.
Wishing you many happy moments with your new Birlea furniture!
Réponse de Birlea Furniture
Thanks so much for your review!
We’re thrilled to hear your delivery went exactly as planned and made it up to your upstairs room. Our team always aims to make the process as smooth as possible.
Enjoy your new Birlea furniture!
Delivery was within the hour slot…
Delivery was within the hour slot given. Good communication throughout. Delivery guys helpful and polite
19 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thanks so much for your review!
We’re delighted to hear your delivery arrived within the scheduled time and that our team kept you informed throughout. It’s great to know the delivery team was helpful and polite too.
Wishing you many happy moments with your new Birlea furniture!
Jjlm
Hi
Just received my order from happy beds the picture
Is not like what has arrived it does not show central supports this is deceiving as I did not want this as I
Have to get a disabled transport trolly under the bed
I am very disapointed
19 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thanks for your review.
We’re very sorry to hear that your order isn’t as expected and that the central supports weren’t clear from the picture — we understand how important this is, especially with your specific needs. Could you please provide your order details so our team can look into this further? We want to make sure we find the best solution for you.
Your feedback is really important to us, and we’ll make sure it’s reviewed carefully to help prevent this in the future.
Good quality goods
Good quality goods, but NOT to assemble at home, even with an experienced accompanying tradesman!
Birlea statement of "45 minutes for 2 man Build" completely misguided as our experience of Self + Tradesman = 6 hours!!
18 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your feedback. We’re glad to hear you’re happy with the quality of the furniture. We’re sorry that the assembly took much longer than expected — we appreciate your comments and will pass them on to help improve the guidance we provide for assembly times in future.
Perfect console table.
Lovely piece of furniture, the solid drawer fronts, finger jointed drawers, screws to the back panel annd flawless finish all show it’s a quality piece.
12 mars 2026
Réponse de Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear you’re so pleased with the quality and finish of the furniture, and that the attention to detail really stood out.
Réponse de Birlea Furniture
Thank you for your review! We’re pleased to hear our team were friendly, helpful, and arrived on time.
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