Bistrot Pierre Avis 

Went to the Eastbourne branch for Breakfast but really disappointed. Apart from the eggs you could tell that the rest of the food had being sitting on the hotplate waiting for the next customer so it wasn't really fresh and just Luke warm. They then have the nerve to charge me a compulsory service charge. If this company is going to charge £13.50 for a breakfast it should be worth it, sadly this wasn't.

Previous visits were enjoyable, the food is good but quite expensive. The last time I went after booking a table we were seated then ignored for half an hour, it wasn't particularly busy and there were plenty of wait staff so it wasn't a staffing issue, there was a Duty Manager sat 2 tables from us seemingly too busy to notice customers being ignored. We left without a bye from anyone. I had booked using the app so got a "how did we do" email. I replied with details and got an email from a Duty Manager "Sorry this happened, we'll look into it, have 25% off your next meal, I gave enough time for her to look into why I was ignored but I haven't had a reply, it feels like it was a copy and paste apology and I don't particularly want to give them the opportunity to let me down again if they haven't bothered to address their failings. I won't be returning.

Bistro Pierre Eastbourne today, 15th September 2024, we were met at the door my the rudest man that I think I've ever come across!! Such a let down for this restaurant. All their marketing and efforts to get customers to use this restaurant are completely ruined by an employee.
He was dressed in a suit so guess he was the duty manager.
I actually popped in to book a table for next weekend but changed my mind. Didn't even stay for a drink!

Received an e-mail inviting me to receive a free meal for my birthday. T&C's in their e-mail and on their website state that a complimentary main course is offered when a minimum £20 is spent on food and drinks from our All Day Menu. Offer excludes Seasonal Specials, Sirloin Steak and Fillet Steak. Ordered a rump steak as the free meal and £30+ of drinks and starters. They refused to accept the order because they maintained that the offer requires the purchase of at least one main course and the free meal excludes all steaks. When I pointed out that their T&C's didn't state that they said that there was nothing they could do about it. Sent a written complaint to their head office but they didn't do anything about it. Extremely poor management that doesn't deserve loyal customers.

Excellent French food and efficient service. Great ambiance . Love this restaurant, Leamington Spa is great place for this restaurant too.

My first and last visit to Bistro Pierre Leamington Spa.
I was given a £50.00 voucher as a birthday present and decided to use it on 16th August 2024, the restaurant was very busy hence the slow service. When the food did arrive we both ordered the rump steak frites, at a £5.00 pp surcharge, 1 medium rare 1 well done, the medium rare was as ordered, the well done was medium at best, and both were as tough as old boot leather. Final bill without wine was £75.00 which included a £7.50 compulsory tip. There are dozens of places in Leamington Spa where a nice meal for 2 people can be bought half that price and twice the quality so buyer beware !!!

Torquay team fantastic . Food good for price.

The very efficient, helpful and friendly staff.
We were given plenty of time to make our choices and given help choosing the right menu choice.
Annie was our main waitress and she made our experience very enjoyable. Very tasty food and good value.

We are very regular customers of Mumbles Bistro Pierre for breakfast, brunch and lunch. However, we were very disappointed to be informed today that the cost of frites as a side order have increased from £2.50 to £4.25!! Talk about taking advantage of the Summer season and compromising loyal customers in the bargain! Very disappointing.

My 40th birthday celebration was utterly ruined by the appalling service and lack of professionalism at Bistro Pierre's Mumbles Tivoli Room.

Upon booking, I was shocked to receive an email directly to my guest, who was supposed to be surprising me. This glaring error immediately spoiled the entire surprise.

To make matters worse, our host was incredibly hostile and dismissive towards our group. There seemed to be a lack of communication, as our requests were met with confusion and indifference.

The food service was equally deplorable. Guests were served at vastly different times, leaving some waiting over 10 minutes while others had already finished their meals. This made for an awkward and uncomfortable dining experience.

The worst part of the evening was the way I was treated. Despite being the guest of honor and a paying customer, I was met with disrespect and disdain. This is unacceptable and ruined my entire birthday celebration.

I am extremely disappointed and upset that the Bistro Pierre Mumbles spoiled my surprise and failed to provide the celebratory atmosphere I had anticipated. I would strongly advise others to avoid this establishment for any special occasions or large gatherings.

Oh dear Bistrot Pierre, what has gone so wrong with your business model? We have eaten many times at BP in various locations, and up until a year or so ago, have always had good food and 'spirited' service.

We visited Leamington last night, and was so disappointed. Firstly, you had run out of deep fried brie for starters, how can you not have a good stock of what I guess are frozen stock items? My starter of salmon was okay, but for nearly £10 it was small and was served with not even a single slice of bread. Our mains were equally disappointing, my Boeuf Bourgignon was served with some obviously heat damaged mash, a single piece of deep fried kale (which was virtually inedible), small pieces of beef in a sauce containing indistinguishable pieces of possibly shallot and bacon....but the 'piece de resistance' was the triangle of dry puff pastry stuck in the top of the mashed potato...! What happened to the nice big chunks of beef, whole shallots and mushrooms.? The other main of salmon was okay, but served with what appeared to be one new potato cut into as many pieces as humanly possible, thankfully we ordered an extra side of daupinoise, which were actually very nice. The other stand out performance was the 'sticky toffee madeleine' dessert...basically a pre-packed Madeleine with some toffee sauce and a ball of ice cream no bigger than a ping-pong ball...come on for £7.50 that was disgraceful, a McDonald's apple pie had more work put into it.

Oh yes, almost forgot, what happened to the free bread baskets..? Such an important part of any French meal, BREAD...!

Other 'side notes', our wine at £10 a glass was served only just cool, the table was sticky, and the service was merely acceptable. We paid our bill and the £9 service charge with some reservation, but regrettably we won't be returning to any Bistrot Pierre until the owners/management accept the fact that you cannot pose as a 'French Restaurant Experience', when the food is cheap and clearly about profit, not customer experience.

What a disappointment, Bistro Pierre Ilkley

Set in once of Ilkley's most beautiful & historic buildings, this restaurant has been a firm favourite over the years, ok it was never going to win a Michelin star, however we have had some good meals with family & friends over the years, including graduation dinners, pre wedding meals, & celebratory afternoon tea.
Downhill fast.... the last couple of times the food and service have been nothing short of dreadful, & last night was the last straw the area where we sat was really dirty, the service absolutely non existent, with the staff standing around chatting, no check back meant I have to get up from the table to find a member of staff to complain that my food was inedible, at which point I was offered, a mumbled "sorry" but no replacement or recompense. the staff more interested in each others chat, meant that we not offered more drinks or desserts, in fact, the evening was a shambles, & what was to be a leisurely dinner was a 30 min leave ASAP, unless there is a change in attitude, management, training & chefs I will not be returning. Do not waste your money.

Lunch with friends today. OK meals but such small portions! The cheese selection for dessert was ridiculously small - three tiny pieces of cheese, probably one inch wide x one inch long!! Local competitors serve a selection of wonderful cheeses at least 5 times larger for the same price! Bistrot Pierre, meanest portions ever, just don't order it. There's cost cutting and then there's taking the ****. Real shame. Fabulous views, friendly staff, miserly menu.

After receiving an email stating I could get a birthday main meal ( off the ala carte menue) free. Wednesday 4 th June we booked a table.
Previously I had heard people complain about this deal. So when we ordered I double checked what I could have and ordered appropriately.
Problem info given at the table was NOT the same as info at the till.
Complete and utter rip off ended up paying more than we normally do.
The only people that understand the ‘terms and conditions’ of this offer are the marketing team. BEWARE
So coloured my judgement of BP.

My friend and I visited today 7/6 at the Nottingham restaurant. We went for the chicken escalopes from the lunchtime special menu priced at £12. We could not believe our meal when it arrived. The chicken was the size of a postage stamp and so overcooked you needed a hacksaw to cut it and very dry, there was 4 half’s of baby new potatoes and a few broad beans and a few leaves of pea shoots (I think that’s what they were) the best part of the meal was the garlic mayonnaise.
We were so disappointed we never made a fuss because we didn’t want it to spoil our time together as we had not seen each other for sometime but we won’t be returning the food was very poor for the price.

Pierre Newport has been reopened under the Bistro Pierre umbrella, but is not part of the main chain. All the branding is the same inside from when it was closed last year. Menu very similar, with the descriptions and prices - but the quality of food was very poor. Drinks service was very slow. Starters did not come out at the same time, as they forgot one! Pork scratchings were odd and flat, and served with jarred apple sauce. Again, another meal was late at mains as the team forgot. Had to flag member of staff down twice for more drinks, as no active check ins. Pork medallions with Bistro Pierre used to be served with sliced apples, Pierre serves theirs with jarred apple sauce. Not pleasant. Desserts were odd, with the choux buns being crunchy and served with tinned cherries. Just feels basic, not organised and over priced for what it is. Would not be going back or recommending. Very disappointed as the original Bistro Pierre was a lovely meal out.

Visited Bistro Pierre in Derby last night and if I could have given 0 stars I would’ve!! It’s the first time we’ve visited and we’ll definitely not be going back! We waited 10 minutes for the waitress to come over after we’d been given the menus by which time I had already decided on which starter and main I was going to have! 15 minutes later the same waitress came over to say that they didn’t have either of the dishes I chose! I picked something else as these things happen, when my starter arrived, the bread was stale!! I actually mean it was rock hard and inedible! We then received our mains!!! The steaks we ordered were cooked wrong and were nearly blue instead of medium rare! The salmon and potato’s were freezing cold and had to be sent back!! The crab linguine was that spicy that even a major foodie in our party couldn’t even stand it so again, that was inedible! The ‘cottage pie’ type dish was dry and didn’t really taste of anything! At this point we told the waitress not to bother bringing the ‘fresh’ salmon out and we complained about how disappointed we were and how disgusting the food was!! Horrendous!! Avoid like the plague!! We didn’t even feel we should’ve had to pay for anything but we were still charged over £100 for meals that hadn’t been eaten!!! Disgusting food and disgusting food and attitude of the staff

Enjoyed a nice meal for two in Torquay. Pleasant, clean restaurant with great sea view. Plenty of menu choice too. Attentive staff

Was absolutely beautiful food I don’t know what these reviews are talking about. We were served all night by the same waitress “Hannah” she was polite, friendly, prompt and efficient. She was very clearly keeping things together and ensuring the customers had the best customer experience. A wonderful experience. Will be coming here again in the future

Mixed experience. While the atmosphere was good and the service was prompt, the food left a bit desired. The main was OK, but the dessert was underwhelming.