Bistrot Pierre Avis 

Had reservation for 8.45pm Torquay Devon Branch Mothersday. We were a party of 3 and arrived on time. We ordered drinks no problem there. When it came to ordering the food they had very little choice stating they had been very busy. They had only 2 fillet steaks no other steak. Wewere 3 people. The starters they were out of nearly all of them. The dessert they were out of everything but 3 items. So two of us were able to eat. There was nothing suitable for myself the third person. All they said is we were busy so ran out of food. However we had a reservation. They were aware of this and did not bother to message or email to warn there was issues with food not being avail. Mothers day huge day for resturants and Bistro Pierre failed in a big way. Total disregard for people. I will be sending my story to the local newspaper. Disgrace

We were in a party, seated upstairs.
The food was good for 6 out of 7 of us. The waitress was friendly but this didn't compensate for my wife's poor experience.
Whilst the restaurant states it can cater for alternative diets, it really can't.
My wife has dairy allergies and ended up being served a handful of chips in a copper bowl for her main meal as they couldn't bring themselves to make her a simple salad AND they didn't even bring her a plate. We all had big plates of steak, duck and chicken, and she was sat there with this pathetic offering, to restate, without even having a plate, let alone her simple salad.
This is not what we expected and makes a mockery of their claims of being able to cater for all.
I complained and got the usual reply from a disinterested manager confirming their service was indeed poor.
Great, at least we agreed.

We were welcomed by Gordy at Bisto Pierre in Plymouth and he was attentive and helpful throughout, without being intrusive. The Hake Bisque was amazing, as was the creamy Creme Brulee. Hope to come back soon.

The food here is amazing, and the quality is great for the price. The staff are friendly and very polite, always so happy to see you. They always ask how your food is and check up on you. They do amazing deals like a 3 course dinner for around £25. The menus change often so you can never get bored.

This used to be our go to place, particularly the ilkley one, but up to and during covid, staff changed, the chef changed and the menu changed... We'd had a few lousy meals/or poor service.

Things seemed to have changed for the better. The food today was lovely, yes the lunchtime £10 deal is limited in choice, but fair enough, given current costs everywhere. And service was spot on, thanks Melodie. Hopefully, a good return to form 👍

We have not been to Bistro Pierre Derby for a while as the service last time was a little poor. They said they would send us a free meal but never did but hey ho that's gone. We went to take advantage of the £10 deal which had some good choices and allowed you to have a £2.50 starter of dessert. That's was nice, tasty as usual. Side orders of bread £1.95 used to be free, which we didn't actually ask for. Delphinouise potatoes £3.95 for a sliver.always nice.

The drinks are ridiculous. £17 for 2 glasses of wine. Beer not much cheaper. When we got the bill it was a good job we checked. 10% added to the bill for service. This qas new andnif we hadn't have read the receipt we would have tipped twice. They say its optional but your so close to other patrons it's awkward to refuse.

I did ask for it to be removed at their counter and received a curt response. Service had left the building at that point. Talking to another member of staff and not the customer. Hence to say I didn't leave the tip on the table.

Sadly probably not returning.

Lovely breakfast as always with pleasant and helpful staff. Our waitress Debs was as always exceptional and enhances our visits with her friendly approach

Visited Preston Bistrot Pierre for lunch. Service disappointly slow with very little apology from the staff who appear pretty disengaged.
When we asked for the service charge to be removed from the bill there was still no apology and it felt as though our custom was not valued at all.
Won't be in a hurry to return.

We visited Bistro Pierre in Southport specifically to take advantage of the £10 mains offer. We were seated then waited 15 minutes for anyone to take a drinks order. Finally ordered our food only for the waiter to come back & tell us they didn’t have our first choice. We ordered again for him to tell us they also didn’t have our second choice. This is after we’d already received drinks which we had to pay for. The £10 menu is extremely limited with only around 6 mains yet they still can’t offer them all. We left & went next door to Wetherspoons!

I have ate at Bistro Pierre many times but the standard has fallen. Very disappointed on my last visit December 21st.

So let’s start from the beginning. We asked for a bread basket and when it arrived the bread was cut into very small pieces as though to disguise the fact the restaurant was short of bread. The presentation looked childlike and messy. I have had the bread basket before and the bread had alway been cut on the bias and very presentable. We ordered the ham hock and baked Camembert starters. The presentation of the ham hock was unacceptable. The meat was crumbled and looked like it had just been thrown on the plate without even trying to make it presentable. In fact it looked like someone’s leftover rather than a professionally plated dish. We drew our waitress’s attention to it and she replaced it. I have had the baked Camembert numerous times but what appeared was a cutdown version in the same ramekin with greaseproof paper packed around it to give the appearance it fitted in the dish.

We ordered from the fixed Christmas Menu. In terms of the main course my friend had the Turkey dinner. The Turkey was cardboard dry and cut very thin. The meal was also tasteless. Again we drew this to the waitress’s attention and changed the dish to the hake which although presented well was not tasty. I ordered the steak au poive but what appeared was the steak dianne for which there was a supplementary charge of £5. I had asked for my steak be cooked pink but it was medium. The steak was chewy and also had a big piece of elastin running through it which made it hard to eat.

Finally we ordered the crème brûlée. The top was rock hard and there was no shortbread biscuit which on previous occasions it was served with although the waitress insisted this was not the case.

All in all it was a very poorly executed service. The waitress said it was because there was only 2 chefs instead of the 4 normally in. However the restaurant was not full at all. Only one large party and 3 other tables with less that 4 people.

It was my birthday and I feel particularly let down as up to this point I have never had a bad experience here. However the overall impression was that of a meal delivered on a very tight budget where corners were cut. We just paid the bill and left but it really doesn’t sit well with me that neither of us were satisfied with our meal. With hindsight we should have complained on the spot!

I have posted this complaint here because despite trying to make a complaint directly from their website numerous times an error comes up. Hoping that they’ll see this here and respond.

We have always had lovely food from here and have dined here over 20 years. Today was awful. My husband’s steak wasn’t cooked, and my hake was cold

Please don't use, poor customer service, disgusting

This has been my all time favourite restaurant for years. Tonight I could not be more disappointed all the loved staff had gone and the service was awful. We had finished starters and still had no drinks despite asking over and over. The steak was like old boots. The staff were not helpful or bothered. Will not be going back anytime soon

Visited the Ilkley restaurant on Wednesday with my partner and two children. Staff were excellent and the food was brilliant. Whole experience was faultless. Thank you for a pleasant meal out! Melodie was really helpful with my little ones.

Visited Torbay for a 60th, the menu wasn’t as advertised, (more expensive), they sat us under a loud speaker and kept turning the sound up through the night until our party couldn’t speak to each other because of the volume of the music. . They changed vegetables on the plates, the food was very small portions, and very average. I complained on another review site, and they responded with complete lies, saying that I was happy with their response and was going to give them another try - this is untrue - the manager is dreadful, there was no resolve and promises to deal with your issues never happens. I’ve used Bistrot for years in Nottingham and Derby but it’s changed so much - Torbay is a poor reflection of the place it used to be - more like a Wetherspoons with high prices.

Visited Leicester branch as part of a birthday celebration and as there were 20 of us we had to pre order our food, ordered French onion soup, chicken Diane and Ice cream and sorbet.
Soup turned up and it was mushroom at least that what I was told and no French onion available, the soup was watery and tasteless , really it was disgusting. Chicken arrived just about edible but again tasteless and bland the only good thing was the ice cream obviously because it was bought in and not made on the premises but again no sign of sorbet.

What has happened to this restaurant.We often visit when in Southport and always enjoy our experience, the service is usually good,last night the service was awful 😞 plenty of staff seemingly doing nothing will not be returning again.

I am shocked to see the reviews on here for Bistro Pierre having been on several occasions in 2022 and have only experienced excellent service, lovely food and an excellent atmosphere. What is it that people want?

Went the Leamington Spa Bistrot Pierre on 3rd Oct at 1.15pm for lunch.
Decided to try new fixed price 3 course menu.
Ordered drink that was included. Drink came quickly.Then we were asked which mains we wanted. We Ordered Beef Borgionion. Then told that was OFF as was sticky toffee pud for desert.
Eventually got duty manager to let me pick substitute fo Beef off main menu.
My soup starter arrived ( French Onion) but it was mushroom!!! That went back and while I waited my colleague finished their starter!!
Not a great add for the new ' Fixed Price Menu'.
Poor Management.!
If there is a new 'Fixed Price All Day Menu', it should not run out at 1.15pm in the daytime.

Beautiful settings overlooking sea at Eastbourne, drinks arrived in timely manor food hadn’t arrived after 35 minutes while several other dinners who arrived long after us received their food. Chased our order to be told it was coming, chased again, finally an hour after arriving were told it was being cooked now! Apparently the other dinners were eating starters while our order was for a main course!!! We finally got up and left as attitude was off hand and unapologetic. Another diner was overheard chasing same staff member regarding their order. This is the first time in nearly 60 years that I have ever needed to leave a restaurant due to poor service, very sad.