Bitiba Avis 991

Quick delivery as always. Best prices for dog food. Kept informed of order progress.

This company provide affordable medically approved cat food and deliver quickly.

Great products at a good price.

Only thing is when my order is in multiple boxes they are delivered on different days which means I have to be at home to receive them on multiple days where it should be only 1 delivery.

I have ordered from Bitiba previously and had no issues. This order was placed for 4 Boxby Cheese Bones x-large at a cost of just short of £10 each (discount applied). On delivery, the large box had almost no packaging in it allowing the contents to rattle round in the box resulting in one being badly broken. I photographed the box with the broken item and contacted customer services to advise them. The bone was still edible for the dog, however due to the sharp edges where broken, I have not given it to her. I did not ask for a replacement, nor was I offered one.

Don’t seem to ever have any problems with my subscription delivery always run smoothly. The delivery driver is extremely nice. Angie always makes you eat us gone in the porch or if I’m there he put it in front of the garage for me.

Used this company for around 4 years and have always been completely happy with the service. Good value for money, chance to earn discounts and prompt service

As with my other orders from Bitiba, I am always pleased with the range and value of their products, which means that I can get all my pet's needs at one shop! They have some very good offers!
Communication regarding deliveries, is very helpful, and parcels arrive very quickly.
Recently, an issue regarding a broken carton, was dealt with very swiftly.

Regular deliveries,always on time,easy to order extra if needed.

Have been using Bitiba for food for my 4 cats for a while now. Always a good selection of food at very competitive prices and delivery Always quick. The loyalty scheme is great too and the regular vouchers I earn certainly come in handy

Excellent company with reasonable prices

I have been using this company for a while and I have to say I'm very pleased with the customer service when needed, the products and the deliveries from DPD which is extremely quick. The food we use is tinned Lukullus and the Purizon complete biscuits, both are very good with good quality food. Thank you from all 6 hounds and their 2 owners much appreciated.

Terrible service.

They lost my order, then messed up the replacement by only sending half of what was missing. I had to explain the same simple issue 5 times over 3 days because customer service clearly doesn’t read messages properly.

Instead of fixing it quickly, they dragged it out and wasted my time. To top it off, they offered a £10 coupon as compensation, which is honestly insulting.

Avoid — if anything goes wrong, expect a headache.

Always deliver on time. Latest order was damaged in transit, informed them and a new order was sent out
Always confident of quality and delivery
Regards Jane Anderson

Quick to take money but takes ages to receive refund on cancelled order. Still waiting from 26th March. Latest should receive is 13th April - watch this space......
Apart from that great value and quick delivery with no issues.

Very poor, was sent out ofdate cat food....

Bitba offer competitive pricing ,fast and efficient delivery of your pets requirements

An excellent all round service.
Just wish the discount card would last longer as I get all my Dog food, every month, from BITIBA.
The savings on their card is well worth it! X

An all round excellent service. Have used Bitiba for a few years now and
Have never had any issues.

We have been customers of Bitiba for many years and been happy with their products and prices. However, their packing and choice of delivery company has fallen way below their usual standard. Our latest order of Catsan was 6 days late arriving in a damaged box covered with DPD tape. DPD obviously knew of the damage. 2 of the bags were split open with cat litter loose inside, The cardboard box was not fit to transport 3 bags of Catsan. Bitiba's customer service is excellent and refunded without delay, but changes need to be made before we order from them again.

Food arrived in a reasonable time, Evri is abit hit and miss where I am and sometimes takes longer than others.
My dog is enjoying the food so she is happy

Have been using company for some years now and have always found to give a good reliable service and even when problem has occurred like a breakage a quick phone call and all sorted. They are usually cheapest on goods but not always buti need to know i will get my order when i need it.The selection of foods for my cats has been wide and fresh with long use by dates.