I love that I can go in and change my reorder at any time if I still have product to use. I can also see my account at any time to check what my orders have been in the past. Also the website... Voir plus
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Lisez les avis des autres
I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Voir plus
L'entreprise a répondu
This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Voir plus
L'entreprise a répondu
I like the product. I can't be specific about the benefits but since taking them, my motivation and focus has improved.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.
Coordonnées de contact
Unit 3 76 Westpoint Drive Hobsonville, 0618, Auckland, Nouvelle-Zélande
- help@blackgoldelixir.com
- blackgoldelixir.com
4,6
Excellent
662 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : BlackGold Elixir
Hi Shannon!
Thank you so much for the kind words and the 5-star review!
We’re beyond grateful for your support and so glad to hear you’re loving both the product and the team behind it. It means the world to us to know we're delivering quality all around. If there’s ever anything you need or want to share, we’re always here for you!
Good customer service
25 juillet 2025
Réponse : BlackGold Elixir
Hi Shelley,
Thanks so much for your kind words! We’re really happy to hear you had a good experience with our customer service. Always here if you need us! 🌸
From sluggish to switched on!
The organic mushroom elixir has given me so much energy without the crash. Since adding the Lion’s Mane, my focus is clearer and the brain fog I’d been struggling with has lifted. It’s become a daily essential.
23 juillet 2025
Réponse : BlackGold Elixir
Hey KP! 👋
Wow! this made our day! 💛
We’re so stoked to hear the elixir (and good ol’ Lion’s Mane 🦁🍄) has helped lift the brain fog and keep you switched on without the crash. That’s exactly what it’s meant to do, so hearing it’s now a daily essential for you is just awesome 🙌
Thanks so much for sharing your experience and being part of the BlackGold fam, we appreciate you heaps!
Thanks as had a we issue at check out…
Thanks as had a we issue at check out and it was sorted quickly
15 juillet 2025
Réponse : BlackGold Elixir
Hey Nicholas,
Really appreciate the kind words and the 5 stars, means a lot! 🙏
Glad we could jump in and get that checkout hiccup sorted quickly. If anything ever pops up again or you just have a question, don’t hesitate to give us a shout.
Product was great
Product was great, the gummies really helped with that midday/avo drag.
22 juillet 2025
Réponse : BlackGold Elixir
Hi there,
Thanks so much for the kind words! We're stoked to hear the gummies helped you power through that midday slump, that’s exactly what they’re made for 💪
Appreciate you taking the time to share your experience.
bring back functional bone broth!
Absolutely love the functional bone broth! It gives the mushrooms clarity as well as all the nutrients from bone broth. And it tastes great!
18 juillet 2025
Réponse : BlackGold Elixir
Hi Tessa,
Love this, 🙌 So glad the Functional Bone Broth is hitting the spot for you, we designed it exactly for that clarity + nourishment combo 💪🍄 The fact that you’re enjoying the taste too? Massive win!
Thanks heaps for the kind words and for being part of the BlackGold fam 💛
Réponse : BlackGold Elixir
Hey Kahia,
What a review, short, sweet, and seriously appreciated!
Thanks a ton for the kind words. It means the world to us that you're vibing with both the goods and the way we roll. We're all about keeping it real, delivering quality, and making your day just that little bit better, so hearing feedback like this is what keeps us going.
If you ever want to try something new, need a hand with anything, or just want to share how you're using your elixirs, we're always here for it.
Big cheers from the whole team 🍄💛
Great product- Great Customer Service
I have been getting a bundle on time, on price, no hassle, and no pressure for< I think 2 years, maybe more.
The product is always excellent. We use it in coffees and smoothies, mayonnaise, and sometimes savoury cooking.
Recently, an order came with a product replacement. Sadly, it was broken.
I contacted BG, got an almost instant reply, and a quick response. BG explained the situation, taking responsibility and offering an alternative, which I accepted. New product on the way.
The problem was solved within 2 emails.
A customer's dream- Great product- Great Customer Service.
I didn't have to return the broken product, so no cost to me either.
17 juillet 2025
Réponse : BlackGold Elixir
Hey Nicole,
Wow! this honestly means so much to us. Thank you for being such a loyal part of the BlackGold fam over the years 💛
We’re stoked to hear that our elixirs have become such a regular in your kitchen, coffees, smoothies, even mayo and savoury cooking?! That’s next-level mushroom magic 🔥🍄
And we’re really glad we could turn that little hiccup around quickly for you. We always aim to make things right, and hearing that it was a “customer’s dream” made our whole week. You’re the kind of customer every brand dreams of 🙏
Thanks again for the love and for taking the time to share your experience. We’re so lucky to have you in the tribe 🫶
The get one free part of my order…
The get one free part of my order didn’t arrive and I am now not being believed- a week later and no resolution- very poor customer service and
I am so disappointed as I enjoy your product
16 juillet 2025
Réponse : BlackGold Elixir
Hi Julia,
We’re really sorry to hear about your recent experience, that’s not how we want any of our customers to feel, especially someone who enjoys our products.
It looks like our customer service team asked for a photo of the items received, not out of disbelief, but simply as part of our standard process to help track packing issues and ensure everything’s handled correctly. We truly apologize if it came across as not believing you, that was never the intention.
From what we can see on our end, it looks like your order was for the BOGO Winter Hydrate Kit along with one extra bottle of Gummies. Based on that, your full order should include:
1.) 2x Tremella bottles - 2x Gummies bottles (as part of the Winter Hydrate Kit)
2.) 1x additional Gummies bottle
If something is still missing or incorrect, we absolutely want to get this sorted, just let us know, and we’ll fix it right away.
Thanks again for your support, and we hope we can turn this experience around for you.
Prompt communication from a fantastic team!
Prompt communication from a fantastic customer service team. Thank you!
14 juillet 2025
Réponse : BlackGold Elixir
Hi Rose!
Thank you so much for the lovely review! We’re so glad to hear our team was able to assist you promptly—it truly means a lot to us. If you ever need anything in the future, we’re always just a message away. Thanks again for your support!
Absolutely amazing
Absolutely amazing, amazing products, amazing team, always willing to help with your questions and enquires
10 juillet 2025
Réponse : BlackGold Elixir
Hi Brookelyn,
Thank you so much for the lovely 5-star review! 🌟 We’re thrilled to hear you’re loving the products and that our team’s been able to support you along the way.
Your kind words mean the world to us, we’re always here if you need anything at all!
With gratitude,
The BlackGold Elixir Team 🍄✨
Monthly subscription of BlackGold Elixir…
I have been receiving my pkt of BlackGold Elixir monthly for a number of years now. For some reason I didn't receive my usual pkt at the end of June. I notified them, and it was delivered to me overnight. So thank you for your quick response.
3 juillet 2025
Réponse : BlackGold Elixir
Hi Marg,
Thank you so much for your kind words and for being such a loyal part of the BlackGold family over the years! 🌿
We’re really glad we could get that sorted quickly for you and we truly appreciate you taking the time to share your experience. If anything ever comes up again, just flick us a message, we’ve always got your back!
Easy to order
Easy to order, good product & speedy delivery. Any issues dealt with swiftly
10 juillet 2025
Réponse : BlackGold Elixir
Hi Chris,
Thanks so much for the awesome review! 🌟 We're stoked to hear you found the ordering process easy, the product solid, and delivery speedy, that’s exactly what we aim for 🙌
Really appreciate you taking the time to share your experience, and we're always here if you ever need anything.
Cheers,
The BlackGold Team 🍄
Excellent customer service from Chris…
Excellent customer service from Chris and the team
8 juillet 2025
Réponse : BlackGold Elixir
Hey Caleb,
Really appreciate the kind words and thank you for the 5-star review!
It means a lot to hear the service stood out for you. We always aim to make things as smooth and supportive as possible, so your feedback truly makes our day.
If there’s ever anything else you need or if you just want to reach out, we’ve got your back anytime.
Thanks again for being part of the BlackGold community!
I had a conversation about a product…
I had a conversation about a product that I never received. Upon reading my email Black Gold was able to confirm that I never received the product and was able to send me the item as well as a gift to renew my trust in the store. I am happy that all has arrived and I am again enjoying the product. Thank you
2 juillet 2025
Réponse : BlackGold Elixir
Hi Rick,
Thank you for the awesome 5-star review and for giving us the chance to make things right!
We’re really glad everything arrived safe and sound in the end, and even happier to hear you're enjoying the product again. Your patience and understanding meant a lot, and it was the least we could do to send a little something extra your way to rebuild that trust 💛
Big thanks again from all of us here 😄
First time customer - terribly disappointing experience.
First time customer; saved over time to purchase from Black Gold. Terribly disappointed. Customer service was unprofessional. Honest and clear communication extremely poor. Product tastes okay, 2 stars for that.
13 juin 2025
Réponse : BlackGold Elixir
Hi Melissa,
We’re really sorry to hear about your disappointing experience, especially as a first-time customer. That’s definitely not how we want anyone to feel when ordering from us.
We appreciate your honest feedback, and we're genuinely sorry if our communication or service fell short. We’d love the chance to make things right if you’re open to it. Please feel free to reach out to us directly at help@blackgoldelixir.com so we can look into what went wrong and see how we can turn this around for you.
Thanks again for giving us a try and for the two stars on taste, even with the letdown.
Great response time and handling of me…
Great response time and handling of me query. Love the product!
19 juin 2025
Réponse : BlackGold Elixir
Hi Hayley,
Thank you so much for your kind words and 5-star review! 🙌
We’re so glad we could help with your query quickly and even more thrilled to hear you're loving the product! 🖤🍄
If you ever need anything or have questions down the track, we’re always just a message away.
Big thanks again for your support, it really means the world to us!
Great customer service and product
Great product, responsive to enquiries, excellent communication and sorted my log in and address changes 🙏
18 juin 2025
Réponse : BlackGold Elixir
Hi Care!
Thanks so much for the kind words and 5 stars! 🌟 We’re so glad we could help get everything sorted for you, always here if you need anything! 🙏💛
Prompt and friendly customer service…
Prompt and friendly customer service with clear instructions
18 juin 2025
Réponse : BlackGold Elixir
Thank you so much for the kind words! 😊
We’re thrilled to hear our team could help promptly and clearly, always here if you need anything else! 💛
It's been 2 months now I've been…
It's been 2 months now I've been waiting for my order to be delivered & still waiting.
9 juin 2025
Réponse : BlackGold Elixir
Hi Mikaele,
Thanks for leaving a review, we received the notification and just wanted to reach out with our sincere apologies for the delay with your Pre-Order Mushroom Coffee.
We completely understand how frustrating this wait has been. Your order was part of our pre-order launch, originally expected in June. Due to unexpected shipping delays, the new estimated delivery is now sometime in July, or August at the latest. We're working hard to get it to you as soon as possible.
Our customer service team has also reached out directly to offer support and keep you updated. If you'd prefer a refund or have any questions at all, just let us know, we’re here to help and make this right.
Thanks again for your patience and understanding.
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