I love that I can go in and change my reorder at any time if I still have product to use. I can also see my account at any time to check what my orders have been in the past. Also the website... Voir plus
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Lisez les avis des autres
I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Voir plus
L'entreprise a répondu
This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Voir plus
L'entreprise a répondu
I like the product. I can't be specific about the benefits but since taking them, my motivation and focus has improved.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.
Coordonnées de contact
Unit 3 76 Westpoint Drive Hobsonville, 0618, Auckland, Nouvelle-Zélande
- help@blackgoldelixir.com
- blackgoldelixir.com
4,6
Excellent
662 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : BlackGold Elixir
Thank you for sharing us your thoughts, Mark!
We're so glad to hear you're enjoying the taste and that it's hitting the mark for you.
Simple, honest feedback like this always puts a smile on our faces, we truly appreciate the love!
Réponse : BlackGold Elixir
Hi Stephanie!
We're so happy to hear you’ve had an amazing experience with our customer service team.
It means a lot to us knowing that our support made a positive impact, we’re always here to help with a smile!
Have tried for 2 months to cancel my…
Have tried for 2 months to cancel my automated subscription to no avail. If do not hear from you will publicly post how your company is an ongoing scam
14 avril 2025
Réponse : BlackGold Elixir
I'm truly sorry for the frustration this situation has caused, and I completely understand how upsetting it must be.
We did respond to your email confirming that your subscription was successfully cancelled. It’s possible that our message may have landed in your spam or promotions folder, apologies if it didn’t come through clearly.
To make up for the inconvenience, we’d like to offer you a 50% refund on your last purchase as a gesture of goodwill.
Again, our sincerest apologies, and thank you for your patience.
Réponse : BlackGold Elixir
Thank you so much for taking the time to share your feedback with us, we genuinely appreciate it. We're really sorry to hear that you found our pricing a bit on the high side. Please know that we do our very best to keep things fair and accessible, while also making sure we never compromise on the quality of our ingredients and the care that goes into every batch. It’s all about delivering real value and results you can feel.
That said, we totally understand wanting to get the most out of your purchase, so we’re happy to share that we regularly offer deals, bundles, and special promotions that can help you save while still enjoying the benefits. Be sure to keep an eye on our emails or socials so you don't miss out! We’d love for you to continue your wellness journey with us and make it even more worth your while. 💛
Happy customer
We have been using this product for a year now and find it very helpful during the day and night for concentrating and focus then sleep and rest. The team is always happy to assist. Love this product.
11 avril 2025
Réponse : BlackGold Elixir
Hi Karyn!
Thank you so much for your amazing review! We're absolutely thrilled to hear that you've been enjoying the product for over a year now and that it’s been supporting your focus during the day and rest at night, that’s exactly what we love to hear. It means the world to us that it’s become such a helpful part of your daily routine.
Also, a big thank you for the kind words about our team! We’re always here to help however we can, and knowing that our support makes a difference truly motivates us. We’re so grateful to have you as part of our community! 💛
I have been taking this product for a…
I have been taking this product for a couple of years now and believe that it has certainly been beneficial to my health. As a pensioner it is crucial that one is mindful of keeping fit and healthy. Recommend these products. Thank you ‘Blackgold’
10 avril 2025
Réponse : BlackGold Elixir
Thank you so much for sharing your experience with us, we’re so glad to hear that our product has been beneficial to your health over the years!
It’s great to know that you’re prioritizing your health and fitness, especially as we age. We truly appreciate your recommendation, and we’re honored to be a part of your wellness journey.
If you ever need assistance or have any questions, don’t hesitate to reach out. We’re here to help!
Wishing you continued health and happiness
Customer service is terrible.
27 mars 2025
Réponse : BlackGold Elixir
Hello!
We're truly sorry to see your experience hasn't met your expectations, and we want to sincerely apologize for any frustration caused. Please know that your satisfaction means a lot to us, at BlackGold Elixir, we stand by our Satisfaction Guarantee and are always ready to make things right.
Our team has actually reached out to you a few times already as we genuinely want to understand what went wrong and resolve the issue for you. So far, we’ve only received one email and are currently waiting on your reply so we can move forward together.
We’d really appreciate the chance to turn this around, and we’re here with open ears and a helpful heart whenever you’re ready.
Cancelled subscription still charged
Cancelled my subscription several months ago, woke up today to find they had charged my paypal for another 6 bottles without asking, this is the second time they have billed me without approval.
Now they are saying my order number here is from several years ago even though I have a receipt from 02/04/25 with that number on it. I'd post the photo but this wont let me. I've already been in email contact and they have refused to refund this order.
2 avril 2025
Avis spontané
Réponse : BlackGold Elixir
Hi Mythos!
Thank you for reaching out, and I truly apologize for the inconvenience you're experiencing. We’ve checked our system using the email and order reference you provided, but unfortunately, we couldn’t find any records matching your details. Additionally, the order number you shared was created more than 3years ago, so it does not appear to be related to any recent transactions.
To help resolve this as quickly as possible, could you kindly reach out to us at help@blackgoldelixir.com? We're always committed to finding a resolution and ensuring things are sorted for you. We look forward to hearing from you so we can resolve this for you immediately.
Once again, I apologize for any frustration this has caused, and thank you for your patience.
Very happy with my Black Gold elixir.
21 mars 2025
Réponse : BlackGold Elixir
Hi Ann!
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your Black Gold Elixir. Your support means the world to us, and we’re so glad you're enjoying it!
If you ever have any questions or need anything, don’t hesitate to reach out. We appreciate you being a part of the Black Gold Elixir family!
No check-in before subscription was…
When I had difficulties with the subscription service the BlackGold customer service team stepped in and couldn't have been more helpful. Thank you
19 mars 2025
Réponse : BlackGold Elixir
Hi Tania!
We appreciate you sharing your experience, and we’re sorry to hear about your concerns. Our system does send an email when a subscription is purchased, followed by a reminder a few days before it processes, to ensure our customers are informed.
We also want to make sure you’re completely happy with your order. As part of our Customer Satisfaction Guarantee, our team has already reached out to offer a resolution. If you haven't seen our message yet, please check your inbox or reach out to us directly, we’d love to make this right for you.
Looking forward to assisting you!
Brilliant product well worth every cent…
Brilliant product well worth every cent very prompt delivery and personal service Thank you
24 mars 2025
Réponse : BlackGold Elixir
Hi Justin!
Wow, thank you for such an amazing review! We're so happy to hear that you’re loving the product and found it worth every cent. We also appreciate your kind words about our prompt delivery and personal service, that means a lot to us!
Your support keeps us going, and we’re grateful to have you as part of the BlackGold Elixir family. If you ever need anything, we’re always here to help!
I do not want your product
I do not want your product. I have emailed you to unsubscribe me and now you have sent me another pack of mushroom elixir!
Stop
I will not pay for it!
19 mars 2025
Réponse : BlackGold Elixir
Hi Fayne!
We’re sorry for any frustration this has caused. Our team has already reached out to assist you under our Customer Satisfaction Guarantee, and we want to make this right for you as soon as possible.
If your subscription was still active at the time of processing, the order may have been automatically sent. However, we’re happy to sort this out for you. Please check your inbox for our message or reach out to us directly so we can assist with the next steps.
Looking forward to resolving this for you.
Best tasting bovine broth protein…
Best tasting bovine broth protein powder I've tasted. The salted caramel is not too sweet and taste creamy. I don't get that icky after taste that I usually get with protein powders.
Love the current 2 for 1 special, what a great deal!!!
I look forward to getting the chocolate one too :)
28 février 2025
Réponse : BlackGold Elixir
Hi LH!
Thank you for such an amazing review! We're so happy to hear that you're loving the Salted Caramel protein powder, it really is a game-changer! No weird aftertaste, just smooth, creamy goodness. And yes, the 2-for-1 special is definitely a great way to stock up!
We can't wait for you to try the chocolate one too. You're in for a treat! Thanks again for your support, and happy sipping!
Excellent service and support
Excellent service and support. High quality products. Will deal with them again.
28 février 2025
Thanks Zee!
There was a mistake made with my order which happens to plenty of people and companies, but the customer service following is always the make or break in my opinion.
Zee responded to my email right away and was absolutely wonderful, even had my correct order shipped before I had even seen the response!
Very quick, very helpful and I really appreciate the high quality service from Zee, and the chocolate protein powder sample that I did receive was DELICIOUS and I felt the same high energy I get from the mushroom powder :)
Brilliant all round, and appreciated the fast resolution! Thanks Zee
14 février 2025
Réponse : BlackGold Elixir
Hi Chelsea!
Your review absolutely made my day, thank you so much! Mistakes can happen, but making things right as quickly as possible is always our priority. I'm so glad I could get everything sorted for you in no time!
Also, love that you enjoyed the chocolate protein powder sample! That boost of energy is exactly what we aim for, and it’s awesome to hear it delivered. If you ever need anything else, you know where to find us.
Thanks again for your kindness and support. We truly appreciate it!
I would of given 5 stars but my last order has been mucked up and it’s been hard to get a response
I would of given
3 février 2025
Customer Service in NZ doesn't exist
Ordered a product then realized it had less protein than desired, so immediately cancelled the order and requested a refund. For the past 6 days I have been waiting for a response, nothing. They also don't have any 'real' way to get in contact with a person. Just the worst AI chat that keeps saying someone will get back to me in 24 to 48 hours. Same with the product I ordered, was told it would be received in 2 business days...insult to injury making me wait for a product I don't even want.
Looks like it's standard BS and they just there to take your money and not offer any customer service. Could have been such a simple process to get this fixed ( I would have switched my original purchase for another one of their products) but of course with many companies today, they don't have time for their customers just their money. Would not recommend buying from Blackgold, overpriced and simply terrible customers service.
EDITED: responding to your comments below: You absolutely did not reply within 48 hours, that is a complete lie. I ordered from you on the 23rd of January, you replied on the 30th, once the product left your store. Sad that you have to create a false narrative to avoid your failure, when you could simply own up and be better. It's ok though, I will never shop there again. Recommend anyone else use extreme caution when looking at purchasing products from this online provider.
23 janvier 2025
Avis spontané
Réponse : BlackGold Elixir
Hi Aaron!
I’m truly sorry for the frustrating experience you've had, this is absolutely not the level of service we aim to provide. I completely understand your disappointment.
Our AI chatbot is designed to inform customers of what it can handle and where it needs human intervention, but it sounds like your experience fell short. Upon reviewing your case, it appears you contacted us 48 hours ago, and we responded to your request. If there's anything unresolved or further questions, you can simply reply to that email, and we'll get it sorted as soon as possible.
Again, I’m sorry this process has been so frustrating. We’re here to help get this fixed right
Terrible communication, months later I still haven’t received my order.
Ordered November, by mid December order still hadn’t arrived with no communication from Blackgold as to why. Then just after Christmas a box finally arrives but it’s only part of my order. Still haven’t seen the rest of it and again no communication from
blackgold as to why.
Very disappointing as I spent a sizeable amount on product and feel like I have been scammed. Do not buy from BlackGold
24 novembre 2024
Avis spontané
Love these gummies give us both a boost
21 janvier 2025
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