Blackstar Warranties Avis 

Good communication at all times

Dodgy warranty provider, don’t answer emails sent, work in cahoots with dealer to give substandard repairs or no repair at all and just disable the issue.

DONT WASTE YOUR MONEY

Excellent speedy service

Awful waste your time speak to u bad and tell you the person dealing with doesn't have a phine so can't contact you

Our car has had problems right from buying it, still has now garage says it’s sorted and it not…. Air con been filled so many times and still doesn’t work burning smell fro the engine, and still making a noise when Running … if it doesn’t get sorted this last time it’s being returned and we’ll be having our money back

Well when I visited garage I was advised to get a new strut fitted along with other parts the parts were fitted but not the strut as I had my car underneath waxed for rust protection and was notified that the strut was not fitted and also wheel nuts missing as the brakes were supposed to have been cleaned who nows I don't not the best experience in my life not very confident for the future

No fuss or hassle fixed and back on the road quickly

Sorted out electrical problems no problem, but failed to rectify air conditioning problem

Easy and straightforward. Great to deal with.

I would like to thank blackstar they handled my claim in a very quick response and very friendly and helpful

Although sceptical of these kind of used car warranties, I have been pleasantly surprised by the service provided by Blackstar. They have quickly and fairly dealt with the issues I have had with a recent used car purchase.

They provided great customer service. Their support was prompt. Hopefully I won’t need to make another claim anytime soon!

Great experience, approval was quick and professional. For me it was hassle-free and the staff were helpful and knowledgable. Thanks again 👍🏼

I was a little concerned after reading some of the reviews but thankfully my claim was approved and paid the same day! Thank you

I was a little skeptical after reading reviews, but I'm happy to report that my experience was excellent with this company. Even with a few small issues, the warranty ultimately offered sufficient coverage. Their customer support was accommodating and keeping your updates promptly. The service was above my expectations in general. I'm happy with my experience and would suggest this business.

Claim approved and paid once they received the invoice from the garage. Happy with the service.

I can’t complain as my claim was approved! All I paid for was the diagnostic .

I was updated via email and paid the garage directly.

They say that you should get a response to a claim in 48 hours. First contact I called to chase up after 3 days and then had to call again as I didn't get the call back I was promised.

I am expected to pay for inspection/diagnostic of a problem which was done. They however decided it wasn't enough and wanted me to pay for half the job e.g. stripping the car apart to get to the part that needed changing to show the damaged part. This was unnecessary as it had already failed a test to show the part was faulty.

With no other choice I did as asked and had the car in pieces at the garage and sent the pictures requested. They say you can't get a repair carried out untill they have okayed it so my car stayed in pieces waiting for the 48hour response time.

I chased them on day 3 and said I would get a call back. On day 5 the garage had to continue with the repair regardless. 2 weeks on and I talked to a lady that sounded like she was about to nod off, said they she would look into it. I said that wasn't good enough but she said that there is no one else I can talk to. I asked how to go about a complaint and was told to send it to the same email. Considering there lack of response to everything else I'm not going to hold my breath.

So they were very unresponsive and in the end have paid out nothing. This is more like insurance than a real warrenty and they will get out of paying if they can.