Blue Motor Finance Avis 

Bought a car from trade centre uk, lots of faults but they wouldn't help.
Blue motor finance sorted everything and got all my money back

The finance process was seamless and stress-free, no complaints there. Everything was arranged efficiently with no issues.

However, my experience with customer service, specifically with a representative named Molly Meek, was disappointing. She was passive-aggressive and rude, which significantly impacted my overall experience. Her tone and attitude were unprofessional, and I was particularly taken aback when she asked a personal and intrusive question about where I was getting the money to pay off my finance. When I questioned whether I had to answer, her demeanor shifted, and she became even more unpleasant.

I strongly suggest the company review customer interactions and monitor calls to ensure a better experience for customers. Excellent service should extend beyond just arranging finance, it should also include respectful and professional customer support.

Spoke to Angela at blue motor. She is actually a real life angel... this lady was kind and understanding, she conversation with me and reassured me.. was efficient and clear and went out of her way to make sure one that I was OK OK two that I was reviewing the correct level of service.. A massive weight has been taken off my shoulders so thank you Angles I feel so much better..

The service from blue motor finance has been brilliant, been able to settle early sent an email and got a response very quickly, have been kept up to date with all information so well done

Very good service.. Very good customer service.. all in all a very good company and I'm glad I'm using them thank you 😊

If I could 0 stars then I would, this company is a joke, I work for a car dealership and I purchased a car through them and financed it through blue. Unfortunately I had to reject the car and do an ROA. Blue motor then wrongly put 2 missed payments on my credit file massively effecting my score, all I got was oh that’s our mistake well will try and remove it! NO you will remove it if not there will be consequences, this is not professional or right. Considering I work with finance on a daily basis and i do not expect this from a high company like yourselves! Sort it out as you cannot do what you’ve done and get away with it!

Avoid this company like the plague!!!!!

Just finished my 5 year finance with Blue motor finance company
Everything was so easy and smooth running no issues
And very happy with there service
P.L.Sullivan (happy customer)

1. Efficient customer service during the purchase period.
2. Excessive interest rates applied to the purchase price is the only distasteful experience.
3. Customer portal link doesn't work effectively, I have had no access to the customer portal.

Honestly this company only cares about dishing out the finances and nothing more. They have reported on my file 3 missed payments when evidence supports that I paid in the months they say are missed. Instead the one month that I informed them of due to maternity leave pay and rearranged a payment schedule shows paid! Which is a lie as reflected on my bank statements. They will destroy your credit and refuse to fix ut forcing you to take action outside and causing even more stress than necessary. Not to mention the car I got was faulty not long after receiving it and they refused to help with that. They are a very uncaring company... actually ruthless. Be very careful you don't get into hardship not even for a month.

This company paid out finance on a car that I haven't even seen or have any idea where it is I'm sure I gave to see it first and agree to take it hope they can find it when they reposses it

Blue motor finance rejected the car as it was faulty, didn’t give me any other option, £3000 deposit £2500 in payments over £1000 in repairs, they have offered me £850, it’s taken a month to get the vehicle inspection done, I’ve emailed & telephoned no response, dealer got paid, broker got paid, blue motor got paid, I got shafted, now starting the lengthy battle of ombudsman & probably small claims court, no car no money 😡

It's absolutely scam that this sort of companies are still exists and are dealing with customers! I was on the phone for three hours trying to reach somone from complaints department and none answer the phone! Stay away from the at all cost!

Recently finished my 5 year HP. If I recall correctly, a chap named Aaron Devlin completed my application in 2020. From beginning to end I've had no problems or hassle. I will be financing my 2nd car soon if Blue Motor Finance can provide me with a low enough APR. Online tools are available to keep track of annual statements, outstanding balance and other documents including online chats.

Very pleased with the progress so far hope everything goes as good when I get my new car and I have no problems

Customer service has been great
Thank you

Just finished my finance agreement with Blue Motor Finance. From start to finish over the 4 year finance for my car i never had 1 issue. Was so so smooth, easy and fast to get sorted and finished. Thank you Blue Motor Finance. Fantastic using your company to Finance my vehicle. Would definitely tell anyone to use this company..100% no hassle easy Service.

Over 1 hour waiting time absolutely terrible service online service you cannot get registered keeps coming up as error

Stay well clear. Had a number of complaints from a vehicle we purchased through them. Every step of the way we have received no update and we are constantly chasing them. 8 months pregnant with no car and vehicle and can’t be arsed to answer the phone or sort the mess out. No consideration and dam right rude, constant excuses and no matter how many times is send documentation nothing gets acknowledged or done and I’m chased again for the same information. Just utter incompetence and lack of empathy.

1004926537 - NV16MVM
After successfully rejecting our car 12 weeks after first getting it due to numerous faults which we started to report on day 11 we have now had an email stating we will only be getting a refund of £112 and our deposit won't be refunded! Blue Motor had the vehicle independently inspected which showed the faults were present at the point of sale meaning we should be entitled to a full refund of our deposit. We will now have to escalate this to the ombudsman to fight for our refund. We had to spend hundreds on the car since we got it and now my wife is due to give birth in two weeks we find out we won't be getting our money back and have had to get another car with a different provider and start it all again. Blue Motor also never answer the telephone. Hard to get hold of. Avoid this company.

Spoke with Corey.

He was extremely helpful in assisting me with my query. Friendly professional and understanding.