Bluebell's Burrow Avis 

As always beautiful Maileg rabbit and amazing service from Bluebells Burrow

The item arrived quickly it was beautifully packaged and my granddaughter was speechless with joy when she opened it. Thank you

I love buying from Bluebells Burrow!
They have a great range of Maileg toys (the mice are a particular favourite) and the website is easy to navigate.

The items ship quickly and are packaged well. There is usually a race to see who can find the sweets hidden in the parcel!

Overall it is a great experience and I would recommend buying from them.

Excellent service. Good communication. Lovely product.

A beautiful gift from a friendly reliable shop, highly recommended

I received my order very fast. It was beautifully packaged and the items look great added to my Maileg collection.

Bluebell’s Burrow, what a find, Service fantastic, Little mice are such a treat to give as a present. I just love showing all my friends the little treasures that I have bought for my granddaughter….

Thankyou Bluebells Burrows for a Swift delivery.
Nicely packaged really sweet Matchbox Little Sister.

I only wish to give a fair and honest review, and therefore can say my initial experience with Bluebells Burrow was only positive. I placed an order in July of some items for my daughters first birthday and it was promptly received, with no issues. My daughter then received a duplicate item as a gift from a family friend, I found that Bluebells returns policy was only a 21 day limit compared to the regular 28 day policy so I reached out to Bluebells Burrow explaining the situation to see if I could still obtain a refund for the item. They responded the next day and kindly agreed, giving me the returns address. I returned my parcel, alongside a note containing my name and order number, via Royal Mail tracked delivery. My item was delivered on 19th August to the specified location, I followed up with Bluebells via email on 22nd August to confirm that all was in order for the refund to be processed. After receiving no response to my email, and no refund, I chased again via email on 28th August. To date, I have still received no email response and no refund and therefore have had to pursue a claim via PayPal as I am currently over £50 out of pocket and am being met by radio silence by Bluebells. The purpose of my review isn’t to criticise Bluebells, as again my experience with them initially was positive and the reviews on here show other people feel similarly. However, i only think it fair to expect good communication from a business regarding matters such as a refund, and I’d be more than understanding if it was communicated to me that the refund was taking longer to process than expected for whatever reason. Being met with no response at all, despite continuing social media posts and newsletter emails doesn’t fill me with the greatest of confidence that my refund will make its way to me.

Edit: a response was received on 30th August and the refund processed. Thank you.

Fantastic. Lovely items, well packaged and delivered fast. Competitive prices. Would recommend.

Absolutely amazing, super speedy despatch and delivery. Items beautiful and well packaged. Already placed second order and will no doubt place more.

Have made several purchases from Bluebell’s Burrow and cannot fault the customer service or speed of delivery. Will happily be buying from here again in near future.

I am thrilled with Bluebell’s Burrow, beautiful gifts and toys, great value, speedy delivery and packaged with love! Thank you.

Great product range and value. Standard delivery was very fast. Will be ordering again soon.

As always with Bluebell’s Burrow, my items arrived quickly and safely. They were carefully wrapped and safely packed and the items themselves (Teddy Dad and pyjamas) are so lovely and just as I expected. Thankyou also to Bonnie for the little packet of sweets, a lovely touch from a lovely seller.

Good value and quick delivery. Maileg products are gorgeous . Thank you

Fast delivery.. beautiful items, I love all that I’ve ordered as gifts and I just had to order LouiMax for myself. Thank you 😍

Bought from here a few times and they never disappoint, absolutely obsessed!

Great service and lovely items. Would buy from this shop again and highly recommend 🙂