Blue Circle Parking Avis 

inadequate security measures at your car park following the theft from my vehicle while it was parked on your premises.

expecting that the parking environment would be reasonably safe and secure. Unfortunately, my car was broken into during my stay, resulting in damage to my vehicle and the theft of personal property.

Having since revisited the site, I was concerned to find that the car park has poor lighting and no visible CCTV coverage. These shortcomings create an environment that is attractive to criminals and leave customers’ vehicles vulnerable. While I appreciate that no car park can guarantee against crime, I believe operators have a responsibility to take reasonable steps to deter criminal activity and provide a safe environment for paying customers.
Given the apparent lack of adequate lighting and surveillance, I do not believe the parking fee represented fair value or that sufficient measures were taken to discourage criminal activity.

Arrived and a minibus.the man who was waiting for us, took all our luggage out of our car and put it in to the minibus.
Got us the our port got us the trollies, then showed us where to go
Return journey they were with us within half an hour again loading and u loading our luggage
Thank you so much

Paperwork says to call 20 mins before collection. I called and left as told 40 mins as it’s busy, there were 6 ships in and he had 200 people to transport.

Called again after 45 mins and was told another 25 mins. I explained we had a fractious child and was told we’d be the next cab

Called a third time and was told we could find our own taxi and he would pay. At this point the taxi queue was large and he promised he’d be there soon. So we decided to wait for Blue Circle to arrive as we had already been waiting over 1 hour.

1 hour 23 minutes later... we are collected.

Had the company explained the wait properly to me on my initial call, or offered to pay for a cab straight away the stress and frustration could have been avoided.

From the initial phone all at 9:08 it took just under 2 hours (1hr 55 mins) until we arrived at the compound where the cars are kept at 11:03

Our taxi driver told us Blue Circle only has 4 drivers working for them. Very poor communication & management. Avoid

First class service. The process was very easy. Small family business. Friendly staff. Brilliant communication. Took the stress out of parking. Would definitely use again and recommend
Great service u keep your keys so car doesn’t move kept safe in a compound

I have parked with blue circle meet and greet at Heathrow Terminal 5 twice, both for several weeks. I had a feeling after the first time money was missing out my storage compartment. The next time I parked with them I took photos before and after, and sure enough the pound coins had been taken. They were in a place that was closed away unless you went looking for them. I went in immediately to alert them, they told me to email customer services. Who told me it wasn’t their issue and to contact holiday extras. Have unsuccessfully attempted to get a reply out of blue circle parking

Zero Stars. I made the mistake of using this company in May. I have subsequently received parking fines from two local hotels during the period when I was out of the country (from Parkmaven) as Blue Circle clearly moved my car around the Heathrow locality. I failed to realise that I would be liable for these fines as I had paid a fee to BC to store tha car off airport while I was away. I am liable becuase I am the owner of the vehicle even though I could prove that I was not in the country on the dates in question. This all occurred with no redress to Blue Circle which has ultimately cost me £340 (when I was chased by a debt collector). Incidentally when I returned to Heathrow on 10 May it took BC several hours to find the car for my pickup and others were in the same predicament at the time. Avoid Blue Circle at all costs.

Booked with Blue Circle whilst going on a 2 week holiday from Heathrow. Despite the fact they hardly spoke English, all seemed OK. Until I had my car returned to me with a dent in the passenger side door. After complaining and chasing a couple of times, I did receive an email back saying they accepted responsibility and would pay for the repair BUT i had to return the car to them and they would have it sorted within a few days (no offer of compensation or rental car etc). Bearing in mind I live 2 & half hours away and need my car on a daily basis. Obviously it wasn't worth the time and money on my part so I had to let it go.
All I'd say is AVOID at all costs. Have gone with a reputable company since this experience.

Car was return to us absolutely covered in bird poo and with the window open. Have raised a compliant but no word from Blue circle. Avoid at all costs not professional in any way and cost me to get my car valeted because of the state they left it in!

Booked in for September but as with others generic e-mail cancelling booking and promising refund within 28 days. That was 3 months ago. Nothing and cannot contact / e-mail or anything. Disgraceful.

Made a booking for Heathrow in February, for Trip in August, I received an email on 22nd May cancelling my booking. Promised a refund within 28 days, but still waiting, and cannot get hold of anyone or the website, as seems to be closed down :(

The issue that I have experienced was: We pre-booked parking at Heathrow airport opting for the terminal drop off and meet and greet service. As requested in the email we phoned the number 11 times when we were half an hour away to notify them we would be arriving at the airport shortly. Despite multiple calls to the number provided no one answered, we arrived at the airport and when to the scheduled meeting place after waiting for 45 minutes and our cut off flight time approaching we finally made contact with an agent for your company who informed us our booking had been cancelled as the computer system crashed.

It occurred on: 2024-05-08
This meant that we reached out to several other parking companies on site which were already fully booked, this caused a huge amount of anxiety as we were travelling for an urgent business meeting. Eventually we found an alternative company that cost us a fortune.
We have already sent several emails for a full refund and the original payment back and the new booking we had to make last minute.

We were not contacted to inform us the booking was cancelled.
We tried calling both the numbers listed On the paper work ELEVEN times and they just rang out between 18:24 and 19:02pm.
We almost missed our business flight due to this terrible service making everything a complete rush and blind panic.
We had to use an alternate service costing us a fortune at the very last minute.

Cost us an extra £200 plus original fare

Avoid

Efficient and courteous driver, good communication throughout the pick up and drop off. Drop off/pick.up vehicle was clean and comfortable and only a short journey to the port. Good value for money. You take your keys with you.

I had a booking for June, I received an email on 22nd May cancelling my booking, looks like they have ceased trading. Promised a refund but still waiting.

TERRIBLE. Booked in May and blue circle cancelled our booking a couple of days before our due flight and STILL haven't issued a refund. Won't answer their phones or emails and I'm having to dispute it via my bank now!

Booked parking at BHX in May for June. Paid £160. Booking confirmed and then 2 weeks later informed the company has closed and I would recieve a refund within 28 working days. As of today no response. Put a claim in through my bank as I paid with a debit card and the bank refunded me the same day. Well done Lloyd's.

I had a booking for August, I receieved an email on 22nd May cancelling my booking, looks like they have ceased trading. Promised a refund but still waiting.

Booked parking for September 2014 in March. Received a generic email from company dated 22nd May saying they had ceased operations at Heathrow due to staffing issues. Refund promised within 28 days. Still waiting...............

Arrived at LHR T5 on 06/06/2024 on return from our trip to find that Blue Circle had gone bust. A guy from the Maple Parking desk gave us the postcode of where they thought our car might be.
With 4 large suitcases and hand baggage, it was necessary to get a taxi. (£90 by the time we found the site) We eventually found that it was a piece of open ground, behind the Hilton Garden Inn.
The portacabin was open, unmanned and full of bags of old clothes!
Our car wasn't there. Got a hire car home. (Almost £270 by the time we refueled it.)
Luckily the last man standing had handed over a box of about 30 - 40 car keys to Maple Parking and they kindly undertook to locate these cars. So we had a phone call on 7th June from them to let us know where our car was (still on level 4 of T5!!) and where we could get our keys.
Our daughter went up on the train the next day (another £50) and brought it back for us. I think Purple Parking were kindly also helping by holding our keys.
When she was leaving, our daughter spoke to the manager of T5 Short Stay and he kindly waived the almost £900 car park charge.
Although we're relieved to get the car back in good condition we're not hopeful that we'll be able to recoup the extra expenditure of over £400 that Blue Circle have caused us, let alone the £205 initial payment to them.
Although obviously very annoyed and frustrated about all this, we were heartened by the help we were given by various individuals around T5, and Maple and Purple Parking. Would definitely use one of those next time.

Would give 0 if I could. Arrived to drop of car, no desk, waiting ages to find a car in the car park. On return I went to level 4 to collect the car. I was told to go to level 5. I have now received a fine for not paying the correct car park fees. They said they would pay the fine, now they are claiming that didn’t park with them and they never use level 5

They failed to deliver my car to the airport when we arrived, having paid for meet and greet. Had to take a taxi to the compound at own expense, told to claim it back using the email provided. Battery was flat on my car caused by the constant shuffling around that must have been done (no problem since). Used email to complain to be told it was the email for the price comparison site! Found Blue Circle eventually, highlighted what had happened, asked for my money back and refund for the taxi. Blue Circle agreed, paid make the refund but have not paid the taxi fare - I sent 2 reminders and now I am having to go through the Ombudsman Service to try and get my taxi fare back.