Blue Circle Parking Avis 

I recently had a dreadful experience with Blue Circle airport parking that I feel compelled to share. After a long trip, the last thing I expected was not having my car ready for me. To my dismay, my car wasn't returned as promised along with many others who had been waiting up to 4 hours. Instead, I had to take a taxi to a remote compound to retrieve it myself. This was not only inconvenient but also added unnecessary stress and expense to my journey.

To make matters worse, the staff assured me they would refund the parking fee as compensation for the inconvenience. I even received an email saying the money would be refunded to my account. It had been weeks, and I have never received any refund. I've emailed multiple times, but I had no reply.

In the end I disputed the payment with my bank and they authorised a chargeback against Blue Circle. I received the money with thanks to my bank

This level of unprofessionalism is unacceptable. I advise anyone considering this service to think twice. It seems they can't be trusted to deliver on their promises or to treat their customers with the basic respect they deserve. Save yourself the hassle and choose a more reliable parking service.

Booked for Heathrow terminal 3 for Blue Circle meet and greet. waited for 45 inutes and no one turned up. seems it happens alot. No contact from them, all their numbers were unobtainable. Had to go with another supplier at alot more cost. Do not use this company and it looks like they may have gone bust anyway.

If I could give Zero stars I would.
Awful company, cancelled my parking and it’s been over a month still no refund and no replies to emails and when you call they say it’s not their department it’s all financial department which as a customer you can’t contact directly.
Absolutely disgusting, avoid like the plague. I will be contacting the ombudsman about them, I’m sure I won’t be the first or last.

Have a wonderful service (may 2024)
Phone them 30 mins before as advised, staff ready to to receive the car, on return phone when I had collected baggage as specified, car waiting for me. Car had been driven13 miles , which is accepted as you are told its offside parking. Only down side, seat and mirror had been adjusted.
Due to the fire in 2023 there is massive delays in the airport road system, this is not blue circles fault (imop)

AVOID! Waited for over 4 hours for my car when the staff all went on strike. Total embarrassment of a company

DO NOT USED AVOID - Returned from holiday no one would answer any of the calls to all 3 numbers given . Walked to where we dropped the car off . To be told by a man that the staff had gone on strike 30mins before and unable to retrieve our car back . Contacted Holiday extras who knew nothing of this . After numerous calls to holiday extras and police and two hours later we eventually got our car back with a dent in the door . Never again will I use this company Blue Circle Meet & greet again ! Appalling service you should be ashamed of yourselves .

Just awful, paid £75 for two days of parking at Luton. I’m currently still waiting for my car 40 mins in. Have been told by the helpful staff here that it’s my fault for adding in some contingency time despite me phoning as soon as I landed. Just appalling service and you’re held t ransom as there is nothing I can do but wait.

This company is nothing but a fraud!

I arrived at the terminal to find no one to take my car. I tried 4 telephone numbers to get hold of them on the day, however all went straight through to voicemail and you couldn’t leave a message - their inbox was full!

Thieves… BEWARE
Just received £100 fine from Holiday Inn Heathrow for illegal parking!!!!! Having paud in advance for valet service at T5.
Also.. now no desk at LHR and a guy from JET PARKS (who had my booking ref details met me and took car away, saying they were handling Blue Circle

The company were 2hours late to pick me up.

They picked me up not in my car as planned, and said they would drive me to my car. During the car ride I asked where we were going, they didn't answer me which made me feel concerned. I asked numerous times if my car was okay and all that was said was "we're very sorry Madam"

I was driven to a crown plaza hotel car park. When I walked up to the car all of the windows were open

Additionally the front drivers side of the car has been severly damaged. I've had a quote for the repairs which will cost me £2500

I have tried to resolve this with the company. But have gotten absolutely nowhere. AVOID THIS COMPANY

Do not use this company - completely unreliable, no one available to take calls and no rep on site. Many people waiting for cars to be returned for hrs, v worried. Luckily transferred to Maple!

A terrible company. On out return to Heathrow neither phone number was answered - after asking around we were told which gentleman was dealing with the cars (he was actually very pleasant and was clearly having a terrible day at work) , and we then had to wait 25 minutes to get our car back.
When we were waiting for luggage and couldn't raise anyone on the phone, my husband emailed them to tell them that we were back and needed the car. After 30 hours he received a reply saying our car had never been booked in with them.

Don't use this company.

Apparently Blue Circle have gone bust whilst we’ve been away in America. After a long overnight flight we waited 90 mins for our car to be told it was on the way before then being told Purple Parking have taken over Blue Circle customers so now we have to wait another 90 minutes for them to ‘find’ and deliver the car!

Arrived at T2 Heathrow last Wednesday, so far so good.
Now on my return, I was traveling alone with 2 little kids, I called both numbers that were on the receipt with no one answering. I called the number on their homepage just to be told that the number could not be connected. Eventually after 20min I dragged my kids outside into the parking garage as to request for my car to be brought, which took an other 30min.

Enough to say that I won't be coming back.

On the way to the airport we tried to ring the three numbers given to let them know we were due to arrive but no one answered any of the numbers. When we arrived at the airport we had to ask around for Blue Circle parking and we eventually found the one man who seemed to be working for them. After that we left our car and went on our way. On our return five days later we again tried the numbers given but no answer. On arriving at the car park we saw our car waiting and managed to find the same guy we saw five days ago. He did not appear to know how our car had been brought to the car park or when but went off to get our keys. Twenty minutes later he still had not appeared so we called the number again and managed to get hold of someone who told us someone was on their way to us and would be there in 5 minutes. This calling and them making excuses went on for over half an hour with no sign of our keys so I decided to contact the police about getting our car back. The police were really understanding and were going to send an officer to the car park. Ten minutes after making the call the original guy from blue circle turned up with our keys, no apology or explanation. The whole experience was awful and I will NEVER use this company again or recommend them to anyone. DO NOT USE BLUE CIRCLE PARKING, HEATHROW

I booked this service with holiday extras as part of a hotel & parking package while away for 3 weeks, when i returned i rang the number as advised when collecting my luggage, there was no reply, so i headed to the place i dropped my car off and was told they were the wrong numbers and i was told i would have to wait 40-50 min for my car, when I received my car it was ransacked and turned upside down, the parking attendant who gave me my keys said it's not his problem and to call the number to complin and he told me I had 15 minutes to vacate the car park or i will be charged, this was appalling service especially after a long haul flight and a 4 hour drive ahead of us, I would not recommend using this company and I will stay away in the future

Arrived at London Heathrow T5 on Wednesday this week and when I called Blue Circle, they advised that my booking could not be honoured (despite having already paid in advance) and I will need to book with another agent onsite and they will provide a refund. No refund has been received as yet and booking with another agent onsite cost an additional £70. No pre warning, which is a surprise given how many emails they send out. Shocking service and not to be relied upon.

I have never used and will never use this company. Why? Because since about a month ago I have had endless spam "offer" emails from them, despite never using them or interacting with them in any way. I really wish I could attach a screenshot to show the volume of spam. The latest one has pushed me over the edge, hence I am letting other people know of their practice.

A serious question for the company - do you think that by sending endless spam you are convincing me to use your service?

Stressful end to my relaxing well needed trip
Came back to my car being damaged by blue circle . Now I have all the stress trying to sort it out ….. I will never use this service again and would like to warn others not to.

The worst experience I have ever had with meet and greet, arrived back at terminal 4 Heathrow collected our luggage and rang both contact numbers, no reply so made our way to the collection point, there was know one there only other couples trying to locate people and there cars, after innumerable phone calls and threats of solicitors etc, our cars were delivered one and a half hours late.
I urge everyone not to use this company