Blue Circle Parking Avis 

Awful, wish I had read reviews online before using Blue Circle parking.
Drop off was fine.
Collection is where it all went wrong. Collected luggage and tried to call the 3 different numbers on the card provided as instructed. Numbers were either off or going to voicemail.
Went over to where we dropped the car off and there was one employee there with a lot of frustrated customers who were already
waiting for their cars……some for an hour and a half!!!!
The employee advised they were very busy and we would have to wait.
I wasn’t prepared to wait with my children and asked how far away the car was, as would get an Uber there and collect ourselves. The employer advised this would be best option, said we would be refunded and gave us the post code for where the car was (approx 1 mile from T2 Heathrow).
The other people waiting before us, had been told a mini bus was on the way to collect them to get their cars (they had been waiting for this for over half an hour already).
Uber was £27 plus gave the poor driver a £10 tip because the car park site isn’t easy to find as no signs around at all so took a while to get there.
Car was filthy, covered in bird crap but they did hose it down when asked.
Another couple who got the mini bus from T2 had to wait even longer because their car wasn’t even on site.
The staff did not seem to care at all, no apologies etc. just said busy day and understaffed but if you read their reviews, this seems to be a regular occurrence.
Avoid at all costs.
This was our first time using airport parking / meet and greet, and it will be the last. We will get a taxi from now on.
I have since emailed about our refund. We have been told to go through the booking agent for this, once again, no acknowledgement of their poor service provided or apologies given.

Booked Blue Circle Meet & Greet through Holiday Extras as part of Hotel/Parking package as used previous year and all had gone well. This time drop off was fine however pick up was dreadful.

After a long flight from Japan & having already had our luggage missing from the flight we arrived at where the Blue Circle desk was 10 days ago - it was not there! There was a lady waiting for her car from Blue Circle who told us she'd been waiting for 1.5 hours and that the company had been removed from T5 due to bad customer service. They had one man there taking details and messaging the company to bring cars back to customers - when asked we were constantly being told we were 'next' however it still took an hour to get our car to us from 4.5 miles away (we checked the milage before and after). Totally unacceptable. The only good thing was although dirty the car was undamaged. Like other reviewers on here DON'T USE THIS COMPANY! We have already cancelled all our future bookings.

We are another pair of dissatisfied customers. Rearranged flight from Japan so a change of arrival terminal at Heathrow. Initially couldn't find Blue Circle representative at the car park as there was no sign and he was sat on a bench looking at his phone which he did for most of the 1 hour 20 minutes we waited for our car. We explained to him that we should have come in at terminal 5 but the rearranged flight came in at Terminal 3. We had told the office but could he check. His response was it would be fine. 40 minutes later no car. The representative still sat on a bench looking at his phone. I asked again would he check with the office to see if the car was coming to terminal 3. 5 minutes later he told us that the car was in terminal 5 and was on its way. After 70 minutes I had enough of him and telephoned the office and after an angry exchange (unfortunate as the call handler was not responsible for the incompetent representative) I was told that he had spoke directly to the driver and he was a few minutes away. Car arrived at 1 hour 20 minutes wait. It then took another 15 minutes to get a ticket to let us out of the car park.

Currently waiting at LHR short stay T5 for our car from Blue Circle. We're at 1hr 30 mins and still waiting. Do not use this firm.

Blue circle parking…Appallingly bad, booked with Holliday extras, can’t believe I have been waiting for one hour for them to meet and greet me. After first directing me to the collection point, then telling me to go to the hotel, will be asking Holliday extras for a refund .

DO NOT USE THIS COMPANY!!! ZERO STARS!!! They should be banned from operating.

Blue Circle Parking are an embarrassment, and the customer experience I received on both drop off and collection was appalling. On drop-off, there was no record of my booking so I had to complete two copies of a form by hand.

However, things got far, far worse on collection. After a delay collecting luggage, I tried to call ALL of the mobile numbers provided but got no answer. When someone finally picked up the phone, they asked a few questions rather abruptly before then completely ignoring me for 10 mins - all I could hear was background office noise. I had no instructions on where to go, so just thought I’d try floor 4 in the T5 car park. I eventually found some of the Blue Circle team who were clearly understaffed and had no clue about where my car was. The same seemed to be true for at least 10 other families who were trying to collect. The members of Blue Circle staff were rude, ignored us when we pressed for information, were laughing and giggling about the situation etc. Some other customers I spoke to said that they had been waiting for two hours to be given any information about when they would get their cars back. One person decided to call the Police, and the airport police came to monitor the situation. We asked multiple times for updates on where our cars were but were never given any clear information. Sometimes, I would ask a direct question only for the chap to look at me, ignore me and call someone on his phone. Absolutely no sense of responsibility or willingness to help resolve the situation. We were also told by Blue Circle that the cause of the issue was that 20 drivers were away for a religious holiday. That is fair enough, but why was my booking accepted and money taken if this was going to be a difficult date to provide a service on?

It took over 1.5 hours for my car to be delivered back to me, and it also had mud splattered all over the bonnet and front wings. Finally, not a single apology was given by Blue Circle staff.

Terrible service, had to wait 40 mins waiting in the car park for them to finally appear. Guess they either optimize costs or just don't care, but the price is very premium. Never going to use their services ever again.

If I could leave zero stars I would.
Absolutely disgraceful service. No drivers available when we went to collect our car. There were families with young babies that had been waiting nearly 2 hours for their car. Not what you want after a long flight. Others called the police but nothing they could do. We had to go to the parking lot ourselves to collect the car. DO NOT USE THEM.

Avoid at all costs!!

We booked a meet and greet at Heathrow and were requested to call the number 30 minutes prior to arrival. We called and the phone number this was invalid. We googled and found 4 alternate numbers all invalid as well. We started to see the red flags and thought it was a scam! My family and I had to pull over to try and find any contact details possible, there was none that worked! Finally, whilst my dad continued driving as we were starting to worrying for time, I found an online bot I could chat to. It took another 20 minutes to actually get through to a human who finally gave me another 3 numbers! Of which only 1 even worked. Catching flights for a family holiday is stressful enough let alone wasting another 40 minutes stressing about where our car would be left. Once getting through to the gentleman on the phone we delivered the car smoothly. When returning to the UK we were asked to call to collect the car after collecting our luggage. Again, 3 numbers to call and 1 worked. The man said he will get the car sent. We headed over to level 4 and 35 minutes passed and our car did not show up. There was not one employee to help at the meet and greet point however, all other meet and greet companies had a staff member there to help. We called again the same number and this went to voicemail. I then called again a couple moments later and the man answered, not apologetic at all and clearly wasn’t bothered and told me to wait another 15 minutes, he told me there was delays with flights. But none of the other meet and greet companies seemed to have issues getting people their cars and other people from our flight waited less than 15 minutes to collect theirs? Overall, it was a terrible experience and would tell anyone who considers going with this company to just avoid it completely. We will not be using again!

Delayed car return and clueless staff: T5 Heathrow
We called as instructed after collecting our luggage, to be told our car would be 25 - 35 minutes, which was less than ideal at 11pm on a Sunday night - it was hardly a surprise that we would want the car at this time, because we landed exactly on schedule and Blue Circle knew what flight we were arriving on. Car took 30 minutes to be returned and then staff were unable to provide us with an exit ticket for the car park. They appeared completely flummoxed and seemed to have no idea what to do. Eventually after a further 25 minutes they worked out a solution, enabling us to leave the car park, but an hour's delay at that time of night was not at all the service I had paid for with "meet and greet" car parking.

Heathrow. Car went awol on pickup. Was told car was on the way and would be there in half an hour because of a traffic problem. Told to wait in terminal .Driver had my number and would call. Driver never called. Tried to call main number after 40 minutes and it was on “please try again later” mode. Went to “desk” which consisted of an A4 sellotaped to the wall. The agent was completely clueless. He wasn’t able to contact the despatch centre either. One member of my family had to take an alternative means of transport. Impossible to speak to anyone- main phone lines not answering. A family was sat on the floor with kids. They had been waiting for their car for two hours despite having been told it was on its way. Called the main Blue Circle number from their website. They apologised and said it would be sorted. The car finally arrived an hour and a quarter late but only because I bypassed the airport contact. I wouldn’t trust my car to this company again … and it was expensive.

Appalling business. Do not use. Our shocking experience started at drop off. Their employee at Terminal 4 was rude and unhelpful. When we returned to Heathrow, we duly phoned from baggage claim as per instructions. We were told our car would be there in 30-40 minutes. When the time went and no car appeared, we started to phone. They don’t answer the phone when they know it’s you. We had to wait 1 hour and 20 minutes (with 2 young children) for our car. Shocking! And then the clown who handed over the keys thought it was all a laugh. I also blame Purple Parking for my experience as their website put me in touch with these cowboys.

Terrible service - waited over an hour after a 12hr flight avoid at all costs!

Incorrect phone numbers in confirmation emails. Reception desk is laughable on way in and the boot of a car on collection. No way of identifying their staff ie no branded clothing or lanyards. Your keys are not held securely, they are just left on a tiny desk / in a box in the boot of a car. They kept telling me my car was on floor 4 row A when I can clearly see it wasn't. It took 1 hour to get my car. Staff are rude and aggressive. Heathrow need to look at how Manchester does Meet and Greet, this is a disgraceful, amateur, unsecure offering. DO Not Use.

We parked with Blue Circle meet and greet at Birmingham Airport in February, we picked up the car on the 15th March at 8:00 a.m. They flight was delayed by 3 hours and it was a 7.5 hour flight so was extremely tired when we picked the car up. We checked the bodywork and it looked ok but later in the day we noticed the alloy wheels had been scraped all around. It looked like they had parked it too near to the kerb. Surprise, surprise, they won’t accept the liability for £250 worth of damage. I wouldn’t use this company, they don’t take care of the car.

Booked meet and greet as we had 17 hours travelling and wanted a quick efficient service as we had a 2 hour drive also to get home.

We had 3 numbers to ring which we used at least 10 times straight to answer phone wouldn’t allow us to leave message . Got to the counter showed the guy all the attempts we made and he said no bother your car will be 10 minutes 45 minutes later late evening the car arrived. The attendant at the desk was rude and said what did we expect we didn’t ring despite showing him on both our phones the attempts at least 8 people went before us. This is the second time this has happened I though benefit of the doubt I’ll give another go …..crap service there is no meet and greet as advertised just a 45 minute wait . I will not be using this service again .

Shocking service! Did everything they asked when landed and was advised 20 minutes wait which turned into an hour! Why ask for flight details if you don’t use them. They should remove the greet from there name as I was only greeted with appalling customer service and no car

Complained about a deep gouge in front bumper. Car was picked up in a very dark corner of the terminal and almost impossible to check comprehensively. Noticed the damage after arriving home. Customer relations would not accept responsibility and referred to small print. This is a disreputable and uncaring company that should not be allowed to operate. DO NOT USE UNDER ANY CIRCUMSTANCES!

Still no response regarding the scratch suffered at Heathrow T2. Another complainant confirmed that this company only responded after the police were called to witness the damage.
DON'T USE THEM. IF YOU HAVE ALREADY BOOKED TAKE A SPONGE TO CLEAN YOUR CAR TO CHECK FOR DAMAGE. IF THERE IS DAMAGE CALL THE POLICE

Booked meet and Greet at Birmingham Airport. Frustrating having to ring them half an hour before you get there, if you book a time to arrive you shouldn't have to ring as well. When we picked up the luggage we phoned the two numbers that were engaged, tried again and got through. We waited almost half an hour in the cold and rain for them to bring our car from where it was parked (by NEC). Really disappointed with the service and having to wait that long.