Blue Flame Energy Solutions Ltd Avis 

We recently ordered a second air con unit as the original one which was fitted 4 years ago was fitted extremely well. We ordered the second unit to be as the first but when it came to be installed someone at Blueflame changed the unit to a bigger AI unit which simply overpowered the room it was being fitted in. After a few phone calls it was agreed that an engineer would be sent to swop the units over as the first unit was fitted in a larger room which the AI unit would be better suited for. The work was completed but after a few days of the hot weather we started to notice water running down the internal wall of the room the original unit had been moved to. Further investigation revealed that the external trunking had been damaged, plus there was no insulation foam in the wall cavity just big holes in both stallations. We have sent various emails plus many phone calls / messages but no one responded, so today we visited their offices. Well all I can say is it looks like the place as been abandoned, their vans are scattered around the carpark, there are empty boxes just dumped in front of the offices, the shutters are down and there is no one there. You have been warned.

If I could give this company zero stars, I would.
My experience has been nothing short of a nightmare. Before the sale, everything seemed professional. Tom came to my home, provided a quote, and gave all the assurances you would expect from a reputable company. The sales pitch was polished, professional, and convincing.
Unfortunately, once the contract was signed, payment was made, and the air conditioning units were installed, it felt as though I no longer mattered as a customer.
Since the installation, I have been left with multiple unresolved issues. I have contacted the company repeatedly by phone, email, and text message, yet my concerns have been consistently ignored. On numerous occasions, appointments were arranged, and I changed my personal plans to be at home, only for nobody to show up.
The final straw was when engineer Dale personally promised that he would attend on a Saturday to address the problems. We waited at home all day based on that promise. He never arrived. There was no call, no message, no apology, and no explanation.
What makes this even more frustrating is the complete lack of communication. Instead of taking responsibility and resolving the issues, the company appears to avoid customer contact altogether once installation is complete. My messages go unanswered, my emails are ignored, and phone calls are not returned.
A company's true quality is not measured by how well it sells its products but by how it treats customers when something goes wrong. In my experience, this company has failed that test completely.
I feel misled by the professional image presented during the sales process. The service I have received after installation bears no resemblance to the promises that were made beforehand.
Potential customers should be aware that if problems arise after installation, you may find yourself chasing answers, waiting for appointments that never happen, and struggling to get any response at all.
Based on my experience, I cannot recommend this company and would strongly advise others to look elsewhere.

Highly recommend top service provided very professional in which the work was handled.

I’ve had terrible customer service from these guys!!

Air con was being installed on the 8th May, the 2 gentleman came were great, however the unit was faulty after holes were done and part installed, they said new unit will come in an hour, which it didn’t so they came to finish off the job on the 11th May fully installed it then they heard a pop and the unit stopped working after doing some analysis they saw that there was a faulty part and it needed to be ordered they told me they phoned the office through and it was ordered. I heard nothing back by the end of the week so rang on the 15th May told by Nikki that the part will arrive on Monday 18th and will call me once arrived to get it installed. Heard nothing so we and on Wednesday 20th was told by Nikki there was a delay and it will be arriving by Friday 22nd latest. Friday came still not heard anything so chased spoke to Nikki once again saying she will chase the where about and call me back. Heard nothing so rang at 3pm and no one answered my calls. I’m still chasing them rang again on the 26th May and still waiting!

I thought my installation two years ago was done OK.
But on having a new cylinder installed connected to the Blueflame Boiler they installed it identified issues such as a gas pipe they installed not secured or anchored, or a badly installed overflow that was now leaking. A two year install shouldn’t have such issues and the gas pipe is serious.

Every year since is a mission to get the ‘Free’ Service done which feels more like an exercise to push you to go elsewhere and locks you in to a shoddy company.

The people who come are nice but the office staff and management will feel it is their right to shout at you and hang up if you don’t ’hurry up’ making your point.

Each year I dread having to deal with them, this being yet another painful anniversary

Wouldn’t use again. The first fitter arrived dressed like a cowboy and said he couldn’t fit it on his own I would I help him, so I sent him away. Second one turned up a few days later and installed the boiler but did flush the system as advertised. Anyway 14 months down the line and needs servicing , tried to arrange a service which I eventually did and then after waiting 6 weeks they rang the day before and cancelled with no alternative date. Been trying to contact them for three days, left messages but not heard from them. Now going to get the boiler serviced by another company because the warranty is void until the service is carried out, so much for the annual service included when I purchased the boiler.😡

Absolute excellent service from start to finish. Great advice on fitting the unit. The fitter was excellent very polite and professional. Very tidy job no mess absolutely delighted.

Excellent service and installation from the team. The job was a pain to install but the team managed to work out best way to run the pipes and also keep everything neat and tidy. Very happy with service and support

Top service rapid installation no problems

Very nice people
Very clear in their explanations

From the initial contact through to installation, Blue Flame were great.
Both Brian and Ben were extremely polite and courteous.

They came on time and fitted the new Worcester boiler in one day without any disruption.
Having obtained three quotes this was the one that shone above the rest.
According to my smart display this has now halved my daily usage.
I look forward to my 15 years of free servicing and economic running costs.
Thank you Blue Flame !

The engineer who fitted the Air Con was very professional and competent. Cleaned away after himself and even left the house cleaner than when he started.

Very please with the installation and cost, would highly recommend

Good customer service installation went very smoothly quite happy with it 😄

Had a great air conditioning journey- started with good communications to make the in home survey happen, then quick easy install with Greg . Worked efficiently and cleanly on the day .
Day 1 of new AC . All going well

Knew nothing about company before hand. Found on google, filled contact form out, received a call, within few days a Surveyor had come out to view and quote. On his recommendations went ahead with purchase, within another week installed, have a 10 year manufacturers guarantee and a further 2 years to be added by company at end of that, plus have 12 years service included in price. Really happy with workmen who installed.

Very impressed with the work the guys carried out,Aiden,Mike and Brandon.They did a great job ,were very helpful and friendly.Couldnt fault them to be honest,they were a really hard working bunch of guys.
A big thumbs up from me!

Blueflame installed an AC unit in an office premises for us about 10 months ago. Shortly after fitting, we experienced water leaking from the unit directly onto an electrical socket, which turned out to be because the condensation pipe had not been secured to the outside wall. Not a great start but we accepted this as a mistake that can happen.

More concerning is that for over 4 months we have been trying to get an ongoing fault resolved. The unit shows incorrect temperatures (around 8°C - 10°C off) and takes up to 30 minutes to produce heat.
Despite multiple emails, videos, and following all their instructions, nothing has been fixed. Communication has been slow and we’ve had to chase repeatedly.
The most frustrating part: after months of delays, we were offered an engineer with just one hour’s notice because of a cancellation, completely unrealistic. We did try to accomodate them, but it wasnt possible and gave them several other options including a few hours later as well as any other day in the same week. We’ve now been told their engineer is unavailable for another 3 weeks.
This feels like being fobbed off rather than properly supported. I would strongly reconsider using them if aftercare matters to you.

Ever heard the phrase to good to be true well I was unsure but took the plunge and couldn’t be happier the office contact was very professional helpful the lads that fitted my boiler second to none clean tidy and respectful to my home great service thanks Aiden

Excellent service from being to end . Completed a comprehensive survey and work was carried out by 2 brilliant engineers within a day. All this and 15 years free services included