Home365 Avis 77

Idaly M.😍 was very professional and very helpful on helping me get into my new home.

There needs to be faster response time and additional ways to get in contact with the people assigned to our property especially in urgent scheduling matters such as city mandated inspections, etc.

Additionally, we had to step in and communicate directly with the listing agent showing the property to secure a tenant due to the lack of response and lack of common sense exercised by the Home365 staff. The Home365 staff were generally three steps behind during the leasing process.

Overall, we are not happy with the “management” of our property as we have had to take multiple matters and issues into our own hands. The staff seem slow and incompetent. At times completely disregarding what we asked them to do including waiting to take photos of the property until it was cleaned. They went and took photos anyway and still billed us for the photos of the property despite the photos looking dirty.

Absent improvement we will not renew our management agreement.

My Customer manager has been outstanding, extremely responsive, and professional,. Working with Simone has brought a sense of confidence we needed for our newly acquired investment.

As a new property owner preparing to rent out my home while relocating abroad, I was very intentional about finding a property management company I could trust. Discovering Home 365 has made the entire process seamless and stress-free.
I’ve been fortunate to work with Simone, who has been exceptional in managing all aspects of my property. She is highly responsive, addressing my questions promptly and thoroughly, and consistently follows up to ensure all concerns have been fully resolved.
Simone has done an outstanding job not only in maintaining tenant satisfaction but also in efficiently handling transition matters, such as the transfer of the security system. Her professionalism, attention to detail, and proactive communication have given me great peace of mind.
Thanks to her support, I feel confident and at ease knowing my property is in excellent hands.

I worked with Simone L. from Home365 and couldn’t be more pleased. She’s responsive, proactive, and genuinely goes above and beyond to help resolve any concerns.

Home365's team (Simone, Idaly, Sonnay, ...) showed terrific follow through and support reviewing tenant applications and approvals. Regular biweekly chats and an online Home365.co dashboard allowed for consistent and timely chats.

I've had an excellent experience with Idaly Moriel, my Home365 leasing specialist. She made the rental process very smooth, from start to finish, replied to every question promptly and explained everything clearly. The remote move-in session with her was incredibly educational. I am grateful for her professionalism and for the 5 star service I received throughout my dealings with her.

Wasted 1 week without telling me they dont cover my zipcode. I went through a bunch of process and setup for this thanks a lot...

Angela A. was very helpful and kind. She responded to my request the following day after I submitted a request online. I truly missed the hands on and person to person assistance that United Metro provided. However, Angela made up for the difference that Home365 lack. She referred me to Brie S for the remainder of my concerns and I look forward to her call. Thank you Angela!!

I strongly caution anyone considering Home 365 based on my experience. My family has been charged what we believe to be improper and unsupported fees, many labeled as HOA fines that we fully dispute. The account ledger provided to us contains multiple inaccuracies, and despite raising concerns, these issues have not been resolved.

As tenants in Arizona, we are entitled to clear, accurate accounting and adherence to the lease agreement, and in our situation, we feel those standards have not been met. The lack of transparency and accountability has caused significant stress and financial strain for our family.

I recommend that anyone working with Home 365 carefully review their ledger, document all communications, and understand their rights under the Arizona Landlord/Tenant Act before proceeding.

Idaly is very professional and helpful. She made my experience very pleasant. I highly appreciate her for everything she has helped me with.

Angela A. with Home365 has always been very helpful and made the transition from one property management company to another. Helping us to get familiar with the new process and site. If I ever have a question she is always happy to help. Angela clearly cares that the residents get clarity and understanding when it comes to communication which is appreciated. Thank you

I have been with this management company for about 10 years. Angela has been my representative for those ten years. Angela is so professional, caring and empathetic to whatever my needs have been with this company. .As a management company, they have been amazing!! You never have to wait for repairs to be done or replacements of anything.They are johnny on the spot!

As a property owner renting out your home can be a difficult process and can cause headaches. Thankfully I have had Simone with Home365 assisting me with my property management needs. She has been dedicated, professional, and responds very quickly. Its very important you have a someone you can trust managing your home and I am glad to have her supporting my property needs. Thank you Simone!

This staff is great to work with and always very responsive when needed! Especially Angela A. she has been helping me out for several years now and I can always count on her.
Thank you

Simone L. at Home365 was outstanding throughout the entire process. From the start, she demonstrated a high level of professionalism and responsiveness that made a complicated situation much easier to navigate.

We had a few initial stumbling blocks—a change in the lead representative, a delayed inspection, and the challenge of securing a renter—but Simone stepped in and handled everything with patience, clarity, and persistence. She kept communication open, stayed on top of every detail, and made sure the process kept moving forward.

Thanks to her steady guidance and follow-through, we were able to work through the issues and successfully get the property rented. I truly appreciate Simone’s professionalism and commitment to seeing things through. Highly recommend working with her and the Home365 team.

This is more of a compliment for service, than a company review. Over a 24 month lease our CSM ShavonneA has shown a willingness and desire to help solve problems. As a rental property owner for over 30 years, I have had poor tenants but good management, good tenants and poor managers. ShavonneA has assisted in working thru situations that resulted in overall satisfaction with Home365
As a rental property owner, that is the bottom line.

This review is about a customer service representative Angela A, and not about home365 in general:

I had a wonderful experience with Angela! Her responses were very speedy and compassionate. I appreciate her excellent customer service.

Been with Home365 for several years now and they have always done right by me. Hiccups when they first started which is expected but as their process improves, have had less issues and been so stress free with confidence in them addressing issues as they come regarding our properties. Highly recommend them if you want your RE investments on autopilot.Jenna at Home 365 is always on point addressing my concerns quickly. Keep up the great work!