Blue Flame Energy Solutions Ltd Avis 

Jason arrived when expected. He was friendly, efficient and knowledgeable.

Great overall service. The sales side off things was easy and all the information I needed was available. Installers were so friendly and kept me up to date with the job as they were doing it. I have just had my 1st service and is all running as it should. Thank you blue flame would definitely recommend to friends

A great experience, good advice, turned up on time to install my new boiler.
Thanks guys.

Blue Flame Energy Solutions have been a class act from answering my initial enquiry to fitting of the new boiler.
Having 10 years free servicing on my new Ideal boiler made it by far the best proposition that I encountered. Richard, the surveyor gave me fantastic advice and did not try and sell me the most expensive option as it was not needed for my property. I loved his honest and trustworthy advice.
The engineers installed everything in a day and left the work area spotless.
Could not recommend this company more.

This is the first time buying air-conditioning, the process has been excellent from advising what unit to purchase,and then Kevin there engineer fitted the system and fully explained how it works, The complete process from purchasing to fitting was carried out in less than a week, so if your considering having air-conditioning look no further they are a excellent company and have a excellent Team supporting them.
A very satisfied Customer.

Shane did a fantastic job with our boiler installation. He was punctual, professional, and really took the time to explain everything clearly. The work was completed to a high standard, with no mess left behind. We’re already noticing the difference, and couldn’t be happier with the service. Highly recommend!

Unable to book service. Not honouring the service contract they sold me. Original work was good but it has been over two months waiting for them to come to service my boiler and air con, and my last email chasing them has been ignored. Unfortunately due to this I can no longer recommend the company.

We contacted your insurers and they didn’t know you nor any outstanding claim???
Very pleased you are going to get in touch after having contacted your insurers but nothing so far? We try to phone you regularly but you don’t answer the phone?

I've been trying to arrange a boiler service since 8th August. Eventually managed to speak to someone on 18th August who said they'd arrange a service within two weeks, (we have a contract with them which dictates that we have to have a service within one year of fitting the boiler - which they knew because the person I spoke to mentioned our free service). I have telephoned and left several messages and also used their web site email to communicate with them, (all of their emails to me were of the 'do not reply to this email" type.) I'm thoroughly disappointed. We chose this company, which was more expensive than other quotes we had, because of the long term service contract they offered. I have had no communication from them since 18th August.

Wonderful service from start to finish. Tom the surveyor was very informative and helpful. Easy booking process and the fitters did a great job cleaning up after themselves.

Have been trying to contact and left multiple messages since Monday, 3 days on and no response, I haven't had a pleasant experience from when my boiler was installed had to take a British Gas cover as well as paid a plumber to rectify the issue to ensure my boiler is in working order, when provided with evidence via email, had been fobbed off and left out of pocket, seems the company are all about profit rather than customer service, my advise, avoid at all cost, very disappointed with the company and the staff

Just had an installation of air conditioning in two rooms - one home office that was almost unbearable during the hot days in July and August this year. From the initial consultation through to the installation, Blue Flame were professional throughout and even though they were not the cheapest quote I had, the 10 year service and warranty were the points that swung it for me. I would have no hesitation in recommending Blue Flame to anyone.

Had my air conditioning units fitted 3 weeks ago. One in main bedroom has tripped all electrics, rang Monday to be told someone will call me !!! However no one did so rang Tuesday to speak to someone to be told that someone will be cumin out to me today to sort this matter. I feel like they have been quick to take ur money but yet not quick to answer the calls. I will be also gettin onto trade in standards too. They really do not give u any customer service at all 😡

Very disappointed with the boiler installation service. The engineer arrived 2 hours late on the first appointment, which delayed the work by 1.5 hours. To make matters worse, a part was missing, so the installation could not even be completed that day.

A second appointment was arranged for the next day, but again there was a further 1.5-hour delay before the work could continue. I had to cancel and rearrange my own schedule, which caused me a lot of inconvenience.

While the boiler is now installed, these repeated delays have left me worried about the reliability of future servicing and maintenance. I would expect a professional company to manage time properly and ensure all necessary parts are available before attending.

Terrible service. Been trying to book a service for 3 weeks now. No one answers the landline, goes straight to voicemail. Received an email 3 weeks ago stating allow 2 weeks for appointment and further 2 weeks for service to be carried out. Quick enough to sell you the boiler with 5 years free service but now can't get a service. Yes I wish to receive the service. No complaint re engineers just frustrating trying to book

What can I say about the company? I feel sorry for that person who’s still waiting for the damage to be repaired I understand when the bloke first came out the web. He said yes you can’t have them there. One downstairs in the lounge was okay. The one upstairs was over our bed When the installers came Scott and a new a beginner they fitted them when they said I was happy I had to pay upfront before I left so I had to as I am made sure everything was okay. I couldn’t believe it. The air-conditioner compressor was loose. Didn’t even tighten the nut And the chunking fell off the top on the bend and he didn’t fit it properly. We got a lot of wind and that night the chunking holds on the wall was loose. They came out to fix it and again I came out again three times. I came mate to fix it. Scott was very good. Unreliable kept promising to be out. Didn’t turn up until I had a free boiler service and then I found out by somebody else. Why did you have air-conditioning over your bed and then I looked on the website and they say no do not have it over your bed so the rep sort of noticed and the engineering not very happy with the company would never ever use them again so I think don’t bother there is better companies out there look at the reviews on them going downhill. I did say to him Scott can you move the air-conditioning over the bed? He said yes still waiting he said I’ll be there this Saturday the the 30th August still waiting he was gonna charge me £200 to change it. I was happy with that then I realised they shouldn’t been there the first place we are thinking about moving soon to a bungalow. I’ll be deafly having air-conditioning units again, but not with this company.kev

Although our appointment was confirmed before by text, email and phone, they did not arrive and did not cancel.

I am guessing the people that have had the worst experience have lost the will to live and don’t go on this platform! Shocking service, more shocking customer experience and scary. I have made a complaint to gas safe. My boiler fitted in April is not compliant and leaking. Sub contractor who Blue Flame Energy Solutions obviously endorse, did not connect the condensation pipe correctly so another engineer had to come out to rectify, the same bad engineer is around now to allegedly fix the non compliant flu. He arrived on Monday at 12pm made a hole in the wall , took said boiler off the wall and at 1pm announced he needed a part. He left, at 3.30 he returned having not found the part so told me he would have to order it so next week would be the earliest he could return. He left at 4.30saying he had checked EVERYTHING . I put my water on at 4.30 to heat up for a bath and low and behold the condensation pipe is leaking once again. I called my landlord who then called and left a message with Blue Flame Energy Solutions informing them via text, voicemail and I believe even email. I get a call at 4.45 from said engineer LEE saying he would be out first thing the next day, I explained I needed to go to work but I would leave early and be back at 4pm, he agreed he would come after work the next day ( 2nd July) guess what… no show so I call his mobile , im sure you are not surprised he didn’t answer. Today 3rd June no call, visit or apology. Still have a leaking boiler and the flu is still none compliant!

Wow, what a fabulous company. All staff have gone above and beyond on the project i am managing for client, the 1st fix exceptional, big shout out to air con supremo installer Connor, what a representative he is on your behalf, if i could give more than 5* review i would. THANKYOU ALL AT BLUE FLAME.

Patrick, Michael, Alfie arrived on time and worked non stop to get the job done. Very thorough fitted new boiler and system. They left the space clean and tidy. Would highly recommend.