The dress I paid for is not what I got
The dress I paid for is not what I got. I am mad they played in my face. I paid over $200 and it looks nothing like what I ordered. I’m pissed off. I should have just shopped on SHEIN.
Réponse de Bmbride
Dear Thomasina,
We are truly sorry to hear about your frustration and that your dress did not meet your expectations. We completely understand how upsetting it is to look forward to an important purchase and feel disappointed with the outcome, and we sincerely apologize for this experience.
At Bmbride, we take great pride in our craftsmanship. All our dresses are handmade using selected high-quality fabrics, and every order undergoes a strict quality control inspection before shipping to ensure it meets our brand standards.We want to look into your case immediately to see what happened.
However, because you are posting under a username, we are unable to locate your account or order history in our system.Could you please reach out to our customer support team directly through our website with your Order Number and a few photos of the dress you received? Once we have these details, we will investigate the issue right away and work on a proper solution to make things right for you.
Thank you for your feedback, and we look forward to helping you resolve this.
Best regards，
The Bmbride Customer Service Team
