⭐⭐⭐⭐⭐ I’ve had a great experience with B9 Banking! One of my favorite features is the early direct deposit program. Getting access to my paycheck early is extremely convenient and makes managing my... Voir plus
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Lisez les avis des autres
So far has been a good experience. Only thing that I have an issue with is the tip that is asked for when you borrow against your paycheck. Even if you choose $0 it will switch to $6 on the next promp... Voir plus
Loved them at first but now they don’t have debit cards, mine stopped working a while ago and they said it was system wide and now the cash advance isn’t working. I’ve used them for over a year and ju... Voir plus
This company has taken the headache and stress of payday loans and thrown them out the windows. B9 offers you an instant cash advance on your payroll deposits. Great app! Highly recommended if living... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.
Coordonnées de contact
777 Brickell Avenue, Suite 500, 33131, Miami, Etats-Unis
- (888) 297-5504
- support@bnine.com
- bnine.com
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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It has been ok
It has been ok. The downside to b9 is that they charge me anytime I add money to cash app or Apple Pay
4 juin 2026
Avis spontané
It's a good company and platform
It's a good company and platform, almost like MoneyLion
31 mai 2026
Avis spontané
The customer service representatives…
The customer service representatives for this company are so rude and do not care to help you with anything. Please if you see this and you’re considering them PLEASE run away!!!
22 mai 2026
Avis spontané
Way to many fee they charge you for everything
I dont understand how you can charge me for sending my own money. It's not like y'all, are putting the money in my account, it's my money, but y'all charging me to send money at any given time ATM fees, wallet fees and then you make people pay 3 months in advance for the monthly. Fee, I don't understand why you have to do that. Not a very good app to me at all.I honestly would not recommend
12 mai 2026
Avis spontané
This by far is the worst prepaid…
This by far is the worst prepaid banking company I have ever used it re-issued me a card without me asking did not let me know that so my original card was not working when I went to pay bills. It's been a whole three months and I have not gotten a card. Yes, you can use the virtual card, but you can't use the virtual card with everything. The only other option is to connect your account to an external card and it charges way too much to do that. Please don't waste your hard earned money or your time with this company. All they could do is explain that they had some issues with the card and they are not issuing new cards right now and that I have to wait to get a new one. What kind of BS is this you are playing with my money B9. three months is a very long time to wait for a new card when you keep saying that that I have to wait for a new card, but you're not issuing a new card. I am definitely going elsewhere and this I think is a precursor for what's to come? I would move my money now if I were you.
31 janvier 2026
Avis spontané
Do not use this bank!!
Do not use this bank!!! I've had transactions come out multiple times and it has never happened before with other bank accounts. Whenever I call to get answers, the employees are extremely rude and don't want to help.
7 mai 2026
Avis spontané
Réponse de B9
We’re sorry to hear about your experience — that’s not the impression we want to leave. In many cases, what looks like duplicate charges are actually pending authorizations placed by the merchant. These are temporary holds and not completed charges. Once the merchant releases them, the funds are automatically returned — we don’t have the ability to remove these holds on our side.
That said, we understand how confusing and frustrating this can look, especially if it hasn’t happened with other banks. We’d be happy to review your account to confirm everything is correct and ensure no transactions were duplicated. Please reach out to us at support@bnine.com directly so we can review your account
I didn't even know it switched my…
I didn't even know it switched my direct deposit. When I realized I went to transfer my direct deposit to my regular bank in that I don't even have a b9 card yet. They now are telling me the transfer will take 3 business days. Horrible customer service and no one will help!!!!
5 mai 2026
Avis spontané
Réponse de B9
We’re really sorry for the frustration — that’s not the experience we want you to have.
Direct deposit changes can only happen if they were completed through the app or with your employer, so we’d like to take a closer look at what happened in your case. Regarding the transfer, standard bank transfers (ACH) typically take up to 1–3 business days to complete, which is why you were given that timeframe.
We understand how concerning this situation is, especially if you weren’t expecting the change. Please reach out to us at support@bnine.com directly so we can review your account, confirm the deposit setup, and help resolve this as quickly as possible.
Réponse de B9
We appreciate your great feedback!
Awesome service!
Excellent customer service and the app is very easy to navigate! I also love the fact that they offer a "pay advance" for when money is a little tight or to cover that unexpected expense.
24 avril 2026
Avis spontané
Réponse de B9
Thank you so much for your kind words! We’re really glad to hear you’ve had a great experience with our customer service and that the app is easy to use.
It’s great to know the advance feature has been helpful when you needed a little extra support — that’s exactly what it’s there for. We truly appreciate you taking the time to share your feedback!
Great deposit times
21 avril 2026
Avis spontané
Réponse de B9
We're thrilled that getting paid early and having the cash advance option are making life easier. Thank you for your kind words!
Never had any problems at all
3 février 2026
Avis spontané
Réponse de B9
Thanks for your great feedback! We really appreciate it
Réponse de B9
Thanks for the love Charlene!
B9 is the Perfect card and bank.
15 avril 2026
Avis spontané
Réponse de B9
It's great to hear you trust B9! We're thrilled to be your go-to for cash advances and everyday money needs.
Long waits for Money holds.
Walmart put a hold on my account for several hundred dollars. They released it last week and I have yet to get it back and b9 states I will have it back on the 21st! That will be 31 DAYS! That they held HUNDREDS of dollars! When you have 6 kids and a limited that is a lot of money to hold! It is April 12 and 23 DAYS that I haven’t not received a dime from MY money!
20 mars 2026
Avis spontané
Réponse de B9
Hello Alisha. We understand how confusing a pending charge can be. This is a temporary authorization placed by the merchant to check available funds—it’s not a completed transaction. The timing is outside our control. We can only share the authorization expiry date, but it may settle or drop off sooner if the merchant finalizes or releases it.
If i could leave 0 stars I would
If i could leave 0 stars I would. This is the worst bank I ever had they charge for everything everything if I want to move money or pay a bill they charge $4-$30 u can’t speak with a supervisor if u needed. they aloud uber to take money two times and then I couldn’t get my money back for 31 days by far the WORST BANK. “Do Not DO NOT BANK WITH B9!!”
8 avril 2026
Avis spontané
Réponse de B9
Sorry to hear that! Could you share more specific details about your experience? B9 has helped over 1 million users and received thousands of positive reviews in Apple Store. We offer cash advances up to $1,000 per pay period and ways to earn extra money by completing simple offers. Feel free to reach out at support@bnine.com
its a great app/money tracker
its a great app/money tracker, it gives instant updates on what,where and remaining balance straight to your phone, im able to use it anywhere, even all my online transactions. I highly recommend it.
3 avril 2026
Avis spontané
Réponse de B9
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly. Thanks for choosing B9!
Réponse de B9
Thanks for the love!
The only reason I rated it 1 star is…
The only reason I rated it 1 star is that there wasnt an option for negative 10. This is by far the worst shadiest Bank you could ever think about trying to trust your money with they're a bunch of thieving lying Crooks who don't give a shit about their customers. They're not even an actual bank they call themselves a tech company but they're not even a tech company. I don't even know what they are other than fraudsters. Do not I repeat do not give them any money unless you don't want to see it ever again. Right now they are breaking the law by illegally withholding my entire paycheck from me for no reason whatsoever and I've been trying to talk to somebody from customer support for 34 straight hours because I am out of town and I have no other income on me and they are still withholding all my money. I have called in literally 10 times and been told we are sorry but you have to wait until you're account is done being reviewed. I asked to speak with the manager and there isn't any every single time I call There is nothing to review other than the fact that they're holding my money hostage. Even if I didn't like you I wouldn't refer you to this "Bank" or "tech company"or fraudulent band of felons!
27 mars 2026
Avis spontané
Réponse de B9
Hi! We’re very sorry to hear about your experience and understand how stressful this must be. The safety and accessibility of our clients’ funds is our top priority. Due to a high volume of requests, some responses may take longer than usual, and we sincerely apologize for the delay.
Please reach out to our support team directly at sm@bnine.com with your details so we can assist you promptly and help resolve the issue. Thank you for sharing your feedback — we’re committed to improving our service.
False Reviews, High Fees
This app is riddled with fees, with a minimum fee of 4 dollars per transfer and that is just one problem. They had an ACH issue and now I was unable to receive my direct deposit from my employer and have to wait over a week. They never informed me of this issue and I had to reach out myself. What kind of company is this? 0 accountability. All these positive reviews is because they will give you 5 dollars for writing one. Don’t be fooled.
2 mars 2026
Avis spontané
Réponse de B9
Hi, Haris! We’re sorry to hear about your experience and appreciate your feedback. We want to clarify that super fast card transfers to apps like Cash App may include fees due to processing costs. To avoid these fees, you can use ACH transfers, which are zero fee and usually arrive within 1 business day. Deposits over $5,000 per month also waive the monthly fee.
Regarding direct deposits, sometimes deposits can be returned if the information provided does not match the account details. Please make sure all deposit information is entered correctly, otherwise the deposit may be returned to the sender. If you need assistance, please contact us at support@bnine.com so we can review your situation and help.
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