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Lisez les avis des autres

Noté 5 sur 5 étoiles

It’s a portrait of our recently passed cat. It turned out beautifully. Way exceeded expectations. This is a very nice, easy to use company. Arrived quickly, framed and carefully packaged. Terrific e... Voir plus

Noté 5 sur 5 étoiles

We love our picture of our baby pineapple the portrait couldn’t look more like her it is amazing!! Will definitely recommend you too many wanting pictures done of their pets!! Thank you!!!

Noté 5 sur 5 étoiles

I wasn't familiar with Bondel at first, but the moment we saw the painting of our beloved cat, Cupcake, tears streamed down our faces. It was a gift for my husband's 50th birthday, coming just thr... Voir plus

Noté 5 sur 5 étoiles

Received a portrait today and it is just adorable. What a cute idea and what a wonderful gift this would make for any pet lover you know. I am getting ready to order a second one, I wanted to see on... Voir plus

À propos de l'entreprise

  1. Studio de photographie (portraits)
  2. aussi dans
  3. Magasin de matériel artistique

Écrit par l'entreprise

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

362 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(362)

175 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Even better than expected, we love it!

Easy to submit pictures and requests, draft arrived on schedule. Worked with them for a few, minor tweaks- which were accommodated quickly. Final version was dead-on! Even better when it arrived!

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Andrew was super responsive with this…

Andrew was super responsive with this order…gave me two options, which was difficult to choose between because they were both GREAT! My husband LOVED this gift of his “baby girl”!!! HIGHLY recommend this company!

4 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

From beginning to end this experience…

From beginning to end this experience was great. They were very attentive to details and always responded in a timely fashion. The utmost professionalism. And the portrait of my frenchies is Amazing!! I am so pleased!! Highly recommend Bondel.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

We are thrilled with our 4 portraits!

We are thrilled with our 4 portraits. I was very specific in the style I wanted, and how I wanted the portraits to coordinate, and Sandra at Bondel was willing to have the artist keep making changes until it was exactly what I wanted (7 versions!!). Could not be happier with the results! Thank you!

26 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

What started off as a good experience…

What started off as a good experience turned bad after the third portrait was sent and still poor quality, wrong size, and a newley defensive customer service representative. Several kind apologies after the first product showed up with a solid 4-5 inch white band across the top and an extra "ear" misprint on the side. After the first one, I requested a smaller size (for the same price) since they were going to reprint it anyway, but the second print showed up the same size and still with the extra ear on the side. I requested a refund, but instead a third print showed up, again the wrong size and again with the extra ear on the side. I had also asked for a modification of the portrait after the first one which was not accomdated on the subsequent prints. Kindness turned into defensiveness and blame, along with a refusal to provide a refund and no offer to provide the correct product without errors. I have been patient, but the blame is quite a dissapointment. Apparently the extra "ear" on the side is now being described as intentional and mirroring.... really? Poor quality was certainly my experience, and even worse customer service.

16 avril 2026
Avis spontané
Logo de Bondel

Réponse de Bondel

Hi Tricia, thank you for taking the time to share your experience — we genuinely take all feedback seriously and want to address this openly and honestly.
We are truly sorry that the process felt frustrating. We did make multiple genuine attempts to reach a resolution — the portrait was reprinted and resent three times at no additional cost, and revisions were offered and incorporated throughout the process. We also ensured that each version was reviewed and approved before moving forward.
Regarding the canvas edge, the mirror wrap effect is a standard finishing technique used across the industry, where the image wraps around the sides of the canvas. This was explained to you on multiple occasions over email, including as recently as today, and it is not a misprint or defect.
We are sorry if, at any point, our communication came across as defensive — that is never our intention. Our team works hard every day to deliver something our clients are genuinely proud of, and we are disappointed this was not the outcome here.
We remain open to making this right and hope you will reach out to us directly at hello@bondel.co so we can find a solution together.

Noté 5 sur 5 étoiles

What a fantastic site

What a fantastic site! The whole process was so easy & professional. I received several options to choose from and then I was able to request changes. Everything was seamless and my portrait just makes my heart sing!!

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely blown away by the finished…

Absolutely blown away by the finished portrait, the quality of the artwork really captured my Gizmo’s personality. Such accurate fur colors, especially his eyes made the portrait look “alive”. The process was so easy, I would highly recommend.

12 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I couldn’t be happier

I couldn’t be happier. I received the package today, it’s been a little less than 2 weeks since our boy has passed so this has helped heal my hurting heart. Bondel communicated very promptly. Overall 10/10

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing. They were so patient with the changes but it was well worth it when the recipient opened it up and cried. I’m going to order my own

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

We love love our handcrafted furry…

We love love our handcrafted furry family Portrait, it is so unique absolute perfection, Highly recommend it to everyone;) Thank you for making this happen and sharing it with everyone
So greatly appreciated
Keep up the amazing art

20 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Sadie Boog Blosser 2015 - 2025

I sent four pictures of my Sadie. I included a painting we recently purchased to match the coloring. I absolutely love my portrait of Sadie. It's almost like looking into her eyes again. Her floppy ears were captured perfectly. It will remain a cherished possession and a beautiful likeness of my soul pet. Thank you very much!

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The picture of my girls turned out so…

The picture of my girls turned out so amazing! Bondel truly has a great ethic. They sent me multiple mock ups until I was happy with the result and never rushed me or told me they couldn’t do something. I highly recommend this company.

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service-Start to Finish!

What a great company to work with from start to finish! Thanks to Andrew and Sandy for all of their help to make several edits and get it not just right but perfect! Quality of the finished portrait is spectacular, with vibrant colors, exceptional quality canvas and exact portrayal of the photo sent to them! All phases and the project were right on time! Can't wait to use their talents again!

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Very satisfied

I loved collaborating on the colors and style. They nailed it 3rd try. So easy to work with. Very pleased with the process and outcome 😍

21 février 2026
Avis spontané
Noté 5 sur 5 étoiles

What a wonderful experience

This company is fabulous. They captured her realness from the beginning. Especially her eyes. They worked with me through many edits until she was perfectly captured in my eyes and heart.

19 février 2026
Avis spontané

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