boodmo - Spare Parts Expert Avis 1 502

I ordered one part and it is already more than two months and they have not delivered my part. They will take money in advance and then forget about your order. very poor service and every time you want to contact them they have the same excuse.
The same part is still listed on their website and shows 17-day delivery. what a joke...Please suggest a legal way to handle such scammers.

I have ordered a headlamp assembly for my car.
The delivery date has elapsed, but still no news from them.
How to get these cheats stop from doing such frauds. Is there any legal remedy. Please suggest

Very worst experience.

I order H1 Philips bulb and I received an old fused bulb with the cover tampered. Return policy also takes more time. Never trust this site.

So I’ve read a lot of bad reviews about this site saying it’s fake. Here’s the thing. I did order from them and they did deliver the exact part I needed. I couldn’t find it anywhere in the market. A lot of the fake and bad reviews said that they take a LONG time to deliver. Wayyy above their estimated delivery date. So if you need the part urgently, then forget it. But if you can wait a few weeks to maybe even a few months (according to some reviews here) then go for it. They say it also depends on the city. I am writing from Hyderabad. Here, the service was not too bad, they went a couple weeks above their estimated delivery date but they did deliver the correct part.

Cheats!! I still don’t know how they are surviving in mainstream. Once you order they’ll just take the money and never deliver you spares. They’ll just keep postponing for months and months together, promising to deliver by the next iteration and once your fed up like after 3 months when you ask for a refund, they still say processing your refund and will be delivered within 7-15 business days every single time you ask them. Boodmo is like lending money to a guy who you know will never return the money back by saying next week, next week!

1. BOODMO claims FREE DELIVERY or DISCOUNTS on some special occasions. However, the payment at checkout is actually MRP PLUS DELIVERY CHARGE (where delivery charge is not mentioned or labelled).
2. With delivery charge applied, total payment at checkout is MRP PLUS DELIVERY CHARGE. So, this means that the same total amount is paid at Hyundai authorised service center part plus labor. So it's overall wiser to visit ASC and get vehicle service.
3. All the above facts being mentioned, it can be concluded that BOODMO LITERALLY SELL PRODUCTS ABOVE THE TAGGED MRP in both cases - with offers and free delivery cases.

the website has been continuously down for the past 2 weeks, i have tried to log in from webpage, phone but same result

Getting in touch with them sucks... I bought a Ac compressor which had an manufacturing defect... I kept on emailing them but hardly any reply everytime it goes on to robot. It's been 3 months now. N yes delivery took 1 month to reach on top of that.

Order number: 2110/01851614-1 ..Worst experience from boodmo.
I have ordered steering motor my Chevrolet beat Diesel and received the non-working and damaged product..I have shared the photographs immediately and raised a complaint immediately, now after i sent back the item into their hub and wait after almost 20 days they first told me that that part have some installation marks (even its a plug & play part i cant understand how a plug and play part have installation mark even i didn't used it in a single second) now after discussed on several mail they are saying that part is damaged, now i am feeling totally cheated today ..this is very bad and cheating the customers as we are expecting to deliver fully working products.

Boodmo is the WORST website to buy from. Please refrain from buying from them as you'll only end up losing money. I'll break it down in points:

1. Everytime I place an order, the order dates keep getting changed at their own will. This time, I receive an update that the product is out of stock so the updated ETA is actually 'Infinite'. Look at that!

2. Upon writing to the customer service they easily tell you to return the items after wasting weeks or even months if at all you do receive your products. I haven't.

3. The suppliers ship very old stock to get rid of it and I've always received expired products.

4. They always justify their own problems but they just won't implement a simple system of real time stock update which tells whether an item is even available or not and when exactly it can get delivered. In this age of modernization and technology, they're conducting business like a local Fraud Vendor who keeps collecting money but never supplies the goods.

It's a huge scam that I've been a victim of and many times not once, mind you. If all these reviews don't educate you, nothing will. You've been warned. Save your money and buy from another website or your local vendor/dealership.

UPDATE:
Based on the reply below by Boodmo, let me clarify that I had written to their support and in fact I've been writing to them since last year but they are only getting worse. I've already cancelled all my active orders with them (which were active for months now, btw) and still my money has NOT been refunded yet. Also, this is an auto generated reply from them on every review just to mislead the prospective customers but they don't do anything to help you out. You'll only get FAQ replies in your email as well. I'd again reiterate please STAY AWAY FROM BOODMO. It's a SCAM!

I ordered Rear Window Lift assembly. After a week or so, they cancelled and changed the order to guide rail, refunded the balance amount, all this without even speaking once to me.

After writing to their team, they bluntly write that you can return the items. I didn't expected this at all. First you modify your order in the way they want, without having any courtesy to even check with customers.

Already the order is late and now you are going send wrong parts, expect me to return, take one more week to refund money and I am supposed to re-order!!! There is no option to talk to customer care. This is the worst customer service I have ever experienced.

If you are no automotive expert, don't play with others money by substituting with wrong parts and wasting the customer's time

Customer will better go to market and get what they want, not spend money, run after you, write many emails and get nothing in return from you.

Even after so many years, you have still the same pathetic system and Customer service.

I've ordered three products from boodmo which were in processing status for more than 8 days after that, when i cancelled the orders as there were no updates for the product (just in processing) it's been showing cancel request for last 4 days
they've my money and i don't know whether I'll get it back or not,
please don't buy products from here,
it's really a scam i think

Order number:#2909-01783676..Worst experience from boodmo.
I have ordered clutch plate for my Chevrolet beat Diesel and received the used and damaged product..I have shared the photographs immediately and raised a complaint and the ticket status is showing as resolved as I didn't receive any call from customer care..this is very bad and cheating the customers as we are expecting to deliver geniune and brand new products

Don't buy anything from this fraud company.
think twice before buying any product

Hi
I just need my refund. Its been almost 2 months. Why is there so much communication gap between boodmo and the supplier. Better get ur act together and deal with the matter. And break the habit of replying me only when if i post here.

Order Package #0309/01695431-1
Front Stabilizer Link Set
AM-SL-359022S
Brand GABRIEL

Order placed on 03-09-2021 but as on 17-09-2021 the order position is under processing. No response from company end despite several attempts to make contact. Car parked at garage since last 1 month.. all disaster.. totally unsatisfied

Your service is bad, I have been looking for half month of your product but haven't arrived yet.
5 September Upcoming products to date Haven't shipped yet This is the worst service From boodmo.

Payment of Rs. 969 for boodmo Order #****** received. Order is now processing
This was the text I got on 29 August and till date there is no response and nowhere to track the order. Very poor service bodmo. Please give me order tracking info or else I have to seek other help to get money back from you.
Please reply as there is no way to contact you.

Not happy with service and no customer…
Not happy with service and no customer care also...
If spares are not available, don't take the order we as customers have choice to decide to take some other places, I had ordered spares for air filter and got cancelled after one month...and now the price got changed from 400 rs to 3500 rs for punto evo..if it is available now with different prices then you should pay the remaining amount...that's what Flipkart and Amazon will do... we cannot keep car parked in workshop and keep waiting, I am surprised how you are India's largest car spares suppliers, we order spares online with an trust nothing else, Seniors must in your operations must view this seriously.this will become next snap deal...once you looses the customer trust no matter how much you put effort to bring back.it won't come... remember my words