Booksplease Avis 

3 663
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

Have bought from Booksplease many times over the last few months for several different collections. Delivery has always been quick and books arrived without damage. The price is more than reasonable a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited Booksplease while searching for a book series which has several different cover versions available. I was seeking a specific cover version and struggling to source from other sellers.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Managed to get a limited edition book I've been looking at from here, for a really good price too! It was dispatched and delivered really quick, well packaged!

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love ordering from Booksplease. The fact I can get paperback, floppy, US cover books from here when in the UK you can only get new releases in hardback is my actual dream. I love the touch with the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Librairie

Écrit par l'entreprise

We offer a wide range of books at competitive prices and pride ourselves on exceptional customer service. With over 15 years of experience, our dedicated team ensures accurate and efficient order fulfillment. Thank you for choosing Booksplease. We look forward to serving you.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(3 663)

745 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience

ordered two special edition books and they came in perfect condition - loved that I was able to get US editions in the UK without extra charges! will definitely shop from here again

25 février 2026
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Réponse de Booksplease

We're so happy the special edition books arrived in perfect condition! Thanks for your positive feedback; we look forward to your next order.

Noté 5 sur 5 étoiles

A great buy

A great buy. MENSA at its best .

25 février 2026
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Réponse de Booksplease

We're happy to hear that you consider it a great buy and appreciate the quality. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Good selection and quick delivery

A good selection of books and prompt delivery. Can't really ask for more.

25 février 2026
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Réponse de Booksplease

We're happy to hear that you had a good experience with our book selection and delivery service. Thank you for your positive feedback; we appreciate it!

Noté 5 sur 5 étoiles

Gary

Very good service thanks

25 février 2026
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Réponse de Booksplease

We're happy to hear that you had a very good experience. Thank you for your positive feedback; we appreciate it.

Noté 3 sur 5 étoiles

Great selection, but delivery and communication need improvement

Excellent selection and very reasonable prices, especially for New York Review Books. Unfortunately, the service did not match the quality of the catalogue.

Delivery took two weeks, despite none of the books being pre-orders, and the website did not make expected delivery times clear. I had to chase my order more than once, and communication was disappointing throughout. I was also going abroad and was concerned it would arrive whilst I was away.

They were polite in their replies but I received no proper explanation for the delay, no ETA and no tracking details when I first chased up my order. I was simply reassured that it would arrive before my birthday, but that date came and went and I had to follow up again.

I prefer supporting independent businesses, so I wanted to have a positive experience here. However, if the delivery times and communication continue to be handled this way, it is not good for the business and may put customers off ordering again.

I would still consider ordering from them because the selection is genuinely excellent, but customers should be aware that delivery can take longer than expected and communication could be much better.

23 février 2026
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Réponse de Booksplease

Thank you for taking the time to share your feedback regarding your recent order.

Having reviewed this for you, I can confirm that the titles in your order had estimated dispatch timeframes of 6–7 working days. As these are estimates, they can occasionally be extended slightly due to operational delays.

I can see that our customer service team advised that we would do our best to have the order with you in time for your birthday; however, no guaranteed delivery date was provided.

Your order was scheduled for dispatch on 20th February, but due to a high volume of shipments on that day, it was dispatched on the next working day, 23rd February.

We sincerely apologise for any inconvenience or disappointment caused, particularly given the importance of the occasion. We appreciate your understanding and hope to provide a better experience for you in the future.

Noté 5 sur 5 étoiles

Good

Good. Book recommended

24 février 2026
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Réponse de Booksplease

Thank you for sharing your experience!

Noté 5 sur 5 étoiles

Easy to use website and great customer…

Easy to use website and great customer service.

23 février 2026
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Réponse de Booksplease

We're happy to hear that you found our website easy to use. We also appreciate your kind words regarding our customer service.

Noté 4 sur 5 étoiles

Good condition

Good condition, not overpackaged and turned up on time.

20 février 2026
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Réponse de Booksplease

We're happy the item arrived on time and in good condition. Thanks for your feedback.

Noté 5 sur 5 étoiles

Actually had in stock the book I…

Actually had in stock the book I ordered, quick delivery.

18 février 2026
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Réponse de Booksplease

We're happy to hear that we had the book you needed and that you received it quickly. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Very good

Very good, no complaints at all …. Definitely would recommend.

19 février 2026
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Réponse de Booksplease

We're happy to hear that you had a very good experience with no complaints. Thank you for the recommendation; we appreciate it!

Noté 5 sur 5 étoiles

fast service perfect condition

Book arrived fast and in perfect condition,
it was packaged extremely well.
Plus it was almost half of the official price!
Will definitely use them again.

I have put their website into my Bookmarks.....groan

18 décembre 2025
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Réponse de Booksplease

We're happy to hear that the book arrived quickly, in great condition, and was well-packaged! We appreciate you noting the price and that you'll use us again. Thanks for the positive feedback!

Noté 5 sur 5 étoiles

Excellent ....all boxes ticked !

Excellent ....all boxes ticked !! Many thanks tony ...

14 août 2025
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Réponse de Booksplease

We're happy to hear that everything met your expectations! Thank you for your positive feedback Tony!

Noté 1 sur 5 étoiles

Book never arrived

Book never arrived

12 février 2026
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Réponse de Booksplease

We’re sorry to hear that you have not received your order. Unfortunately, we did not receive any previous contact from you regarding this issue, so we were unable to assist sooner.

A member of our customer support team has now sent you an email with details on how we can help resolve this. Please check your inbox for that message, and we’ll be happy to assist you further from there.

Noté 5 sur 5 étoiles

Prompt reliable service

The map I ordered arrived promptly and was what I expected

12 février 2026
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Réponse de Booksplease

We're happy to hear that you received your map quickly and that it met your expectations. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Excellent service

Quick delivery. Very well packaged

9 février 2026
Logo de Booksplease

Réponse de Booksplease

We're happy to hear that your delivery was quick and well-packaged. We appreciate your positive feedback!

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