Boomerangme Avis 

This website and company is complete trash. The platform and UX design is an incomprehensible mess. You have no idea what you are even looking at when you try to navigate it. All they want to do is take people's money and they refuse to give refunds.

We had a very disappointing experience with Boomerangme. A member of our team accidentally activated a $796.93 upsell through what appeared to be a one-click process. He contacted support within approximately 30 seconds to explain the mistake and ask for the transaction to be reversed.
Boomerangme acknowledged that the refusal to refund was based on company policy rather than any technical inability to process it.

Their representative even suggested that we contact our bank to request a chargeback.
We repeatedly asked to speak directly with a manager. We were told the matter had been escalated and promised a response within two business days, but no manager contacted us. After further chasing, we were simply told through customer support that the owner had refused the refund.

Regardless of the refund policy, I expected a company handling business payments to provide a confirmation step before a substantial upsell charge and to respond promptly and directly when an obvious mistake was reported immediately.

The lack of meaningful management communication has left us with very little confidence in the company.

Similar sentiments as other. The platform is a complete scam. UX is terrible. Marketing is deceptive. There is no free trial it is paid. Difficult to get a refund even when no leads are provided. What a waste

The amount of support is incredible - from your own account manager to webinars and live google meet calls. It really leaves you feeling so supported.

The set up of sub accounts has been very well thought out.

The interface is well laid out - once you get used to it.

It is very reliable. I've never experienced any downtime.

It improves all of the time - something i have found incredibly impressive. Everyone works so hard to ensure it's always as good as it can be.

The AI elements are also improving all the time.

It's great value for money

It is quite a learning curve at first - but that's only because it's so good!

The design is great, but where there are lots of features, it does take time to learn how it all works.

The site isn't very well optimised for mobile - especially with the drop down menus, they are very hard to read.

Absolutely brilliant. You feel very supported. It's a brilliant system. I'm so glad I've found it.

The team are brilliant. Always reachable. Always there to help.

They constantly are forward thinking and they are always improving the system and the offering.

Better than I expected!

Como fundador de una agencia partner que ofrece programas de fidelización digital a restaurantes y cafés, Boomerangme me dio exactamente lo que necesitaba para lanzar el negocio sin tener que construir tecnología desde cero: tarjetas de fidelización en Apple Wallet y Google Wallet, sin necesidad de apps, con CRM y automatizaciones incluidas.
El proceso de configuración del white label (conectar mi propio dominio vía CNAME) fue sencillo una vez entendí los pasos, y la documentación disponible ayuda bastante a resolver dudas técnicas. Lo que más valoro es que puedo ofrecer la plataforma bajo mi propia marca a mis clientes, lo cual le da mucha más credibilidad a mi agencia frente a los negocios locales.
En general, ha sido una base confiable para construir mi oferta de servicios, y recomiendo la plataforma a cualquier persona que quiera montar una agencia de fidelización sin desarrollar tecnología propia.

This rewards company has been great for our small business. It provides us a quick and easy way to reward our most loyal customers and provides plenty of tracking to keep us informed. I gladly recommend this service to any small business that is trying to reward it customers and keep them coming in the door

We’ve been using Boomerangme as the foundation for our white-label loyalty platform, and the experience has been excellent. The software is intuitive, reliable, and makes it easy to launch professional digital loyalty programs for our clients. The wallet integration, automations, push notifications, and customization options have helped us deliver real value to businesses looking to increase customer retention. Whenever we’ve needed assistance, the support team has been responsive and helpful. Boomerangme has been a key part of growing our business, and we highly recommend it to anyone looking for a powerful digital loyalty solution.

We've really enjoyed how easy it is to spin up the app. It's easy to onboard new customers, a bit confusing with the overall setup but good once you get the hang of things.

The Good, The Bad & The Ugly

I signed up for Boomerangme on June 16, 2026 after seeing a Facebook advertisement promoting a 14-day free trial. Although the sign-up required a credit card for future billing, my card was immediately charged $49.95, effectively enrolling me in a paid subscription instead of a free trial.

I continued with the onboarding process, assuming the charge would be corrected. Unfortunately, the onboarding—which was supposed to be completed by their AI assistant, Richie—never worked despite multiple attempts. The process was frustrating and ultimately unusable.

When I tried to contact the company, the phone number listed on my credit card transaction did not reach Boomerangme. Instead, it belonged to a different business, leaving me with no way to get support.

Ten days later, on June 26, 2026, I finally received an email from Anthony Von Padua asking me to schedule an onboarding session. By that point, I no longer wanted the service and requested a refund and cancellation of my subscription. Instead of addressing my request, I was repeatedly told that I needed to schedule another call with someone else because they handled onboarding and cancellations. As of June 30, 2026, my request had still not been resolved.

My Experience
Advertised a 14-day free trial, but I was charged immediately.
The AI onboarding failed repeatedly and never completed.
The phone number associated with the credit card charge did not connect to Boomerangme.
It took 10 days to receive a response.
My requests for a refund and cancellation were not addressed directly.

Based on my personal experience, I cannot recommend this company. The sign-up process, customer support, and cancellation experience were extremely disappointing. I would encourage anyone considering the service to carefully review the billing terms and ensure they understand how the trial and subscription work before providing their credit card information.

Boomerang is a great service! The customization and flexibility they provide takes loyalty programs to a new level. I love that it adds to the Apple Wallet too!

I've have nothing short of a perfect experience with BoomerangMe.

Everything from the onboarding, to the service delivery, to the ongoing support has been exceptional.

Special shoutout deserved to my account manager, Maria, who has been amazing in making sure I understand the software and its capabilities before presenting my client pitch.

Thank you team Boomerang! You have gained a long-term partner for sure.

Boomerangme has a winning program. I recommend strongly to grow your business. They have helped me tremendously.

My experience with Boomerangme has been excellent. The platform is easy to use, stable, and offers everything needed to launch effective loyalty and retention programs. Their digital cards, rewards, and tracking tools work perfectly, and the support team is always responsive and helpful.

The experience is Great!!

However sometimes there are bugs that still coming out while the platform is updating. I would like to have more Tech support from the boomerang me platform...

Customer Service was excellent in supporting me and helping me setup even when I had a payment issue.

They are one of the best when it come to loyalty and customer retention i've seen ROI for my clients increase several times over their customer support is amazing as well.

Best platform to offer loyalty services and formalize your business through a completely professional system, it allows you to measure in detail if you have an adequate conversion of your campaigns and the status of your business from anywhere in the world, you create a community of clients who feel part of your same business and thus include your clients so that they are part of your family, it is the best way to grow by valuing those who stay with you.

The main reasons we highly recommend Boomerangme are its incredible VALUE FOR MONEY and its superb contribution to customer retention. The platform is extremely easy to use, allowing us to design and launch professional-looking digital loyalty cards in under an hour without any technical knowledge. The cost is justified tenfold by the ability to send unlimited, free push notifications directly to customers' phones, which is far more engaging and cheaper than traditional SMS marketing. Customer support is a significant pro; their team is very fast and helpful via live chat. Furthermore, the USER INTERFACE is clean and intuitive, making the tracking of customer activity and rewards simple. Customers absolutely love having their REWARDS card instantly accessible in their Apple or Google Wallet—it modernizes our brand and encourages frequent visits

This is a great piece of software. It has the most valuable features of any loyalty program I've seen and used. I love that it integrates with so many other softwares and the customer service is excellent. They are always there to help.