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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m gluten, dairy and soya intolerant. This is my go to place to order when I feel like I need a sweet treat! I don’t react well with oats too (even when they’re gf), I ordered the no oats version, bu... Voir plus

Noté 5 sur 5 étoiles

Today I received my second order of a mixture of donuts. They didn’t disappoint. Absolutely delicious and so fresh. I don’t find them at all expensive. There is a lot of work and a mixture of diffe... Voir plus

Noté 5 sur 5 étoiles

My son was over the moon when I said I have found some gluten free iced donuts, he has never tried one, my son was diagnosed at 21 months with ceoliac disease. He absolutely loves them and it’s really... Voir plus

Noté 1 sur 5 étoiles

Somehow the house name was remove from my delivery and even though there was a telephone number and postcode the doughnuts weren’t delivered. When I spoke to customer services I was advised there was... Voir plus

À propos de l'entreprise

  1. Magasin de donuts
  2. Boulangerie
  3. Restaurant sans gluten
  4. Restaurant végétalien

Écrit par l'entreprise

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Great Company

Really great service and great quality product . Advice in advance spot on in regard to allergens and options , delivered on time .

30 décembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much for your kind review, Jonathan! We’re thrilled to hear you enjoyed our service and doughnuts. We take pride in providing accurate allergen advice and a variety of options to suit everyone’s needs. It's great to know the delivery was timely and everything met your expectations. We look forward to serving you again soon!

Noté 4 sur 5 étoiles

Absolute trash, first time round

Absolute trash! Cannot believe the hype these get. Ordered the festive box of 6 fried doughnuts. Ate one on arrival, it was okay, not great, dense and stodgy. Not like a real doughnut. Froze 4 as per their suggestion. Ate the other a couple of hours later. It was so dry as to be inedible. Reheated it following their instructions and it was edible, nothing more. Tasted like a three day old KK doughnut. On defrosting and reheating the frozen ones they were awful! So dry and dense as to be totally inedible. £35 for one average at best doughnut and 5 for the bin. An absolute joke.

UPDATE: Borough 22 reached out and offered a replacement box, which i accepted opting for all sugar coated doughnuts as i felt these had the best chance of successful reheating.
These replacement doughnuts were night and day compared to the first ones. Softer before reheating, and way way softer after reheating. They were actually excellent!! What i expected of the originals. Obviously something not right with the first ones I received. I would happily order again, but I would restrict that ordering to the sugar coated ones, as I still have reservations about reheating the iced options. I do appreciate their customers service and follow up!
Revised from 1* to 4*

2 janvier 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hi Graham,

Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience didn’t meet your expectations. We take all customer comments seriously, especially when it comes to the quality of our products, as we strive to deliver the best possible experience every time.

It’s disappointing to learn that the festive box didn’t live up to the high standards we set for ourselves. Our team works hard to craft unique and indulgent treats, and it’s clear we fell short for you. Your description of the doughnuts being dry and dense, both fresh and reheated, is concerning, and we’d like to look into this further. This isn’t the quality we intend for our customers to receive.

We’d be grateful for the chance to make this right. If you could contact our customer services team, we’d love to hear more about your order and work toward a resolution, whether that’s a refund, replacement, or another way to regain your trust.

Thank you again for your honesty—it’s feedback like yours that helps us improve. We hope to have the opportunity to turn this experience around for you in the future.

Noté 5 sur 5 étoiles

Amazing fried donuts

Picked up a couple of fried donuts from Selfridges… one with jam and one with custard… they were amazing and tasted like a donut should! The guy on the counter was very helpful and even helped me halve them with a knife so that I could try each flavour and my son in law had the other halves… he loved them too! Yes they are expensive, but they were worth it as a treat.

12 décembre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Amazing, thank you so much, Suzanne.

Noté 4 sur 5 étoiles

Delicious doughnuts

Delicious doughnuts. Only reason hasn't got 5 star is the price is high. These will only be bought on rare occasions because of the price unfortunately. But the doughnuts are beautiful like 'normal' doughnuts so great to have this option is you are gf.

27 novembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you, Victoria, for your feedback.
We take immense pride in handcrafting our products using the finest ingredients, which, while increasing in cost, ensure the highest quality. As we expand to a larger facility, we aim to achieve economies of scale, allowing us to better manage costs and, hopefully, pass savings on to our customers. We're delighted you appreciate the care and effort that goes into creating such beautiful results!

Noté 5 sur 5 étoiles

Delicious

Delicious. Definitely recommend trying them out from Selfridge's. Best GF jam doughnut I've ever had!!

6 décembre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much! So glad you could get down to us

Noté 5 sur 5 étoiles

Excellent doughnuts

Excellent doughnuts, I just wish they were less expensive so I could buy them more often.

27 novembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much!

Noté 5 sur 5 étoiles

OMG delicious!!!!

Jam doughnut from the counter at Selfridges. The assistant was so lovely and helpful, and the doughnut was absolutely incredible in every way! Not cheap, but neither are diamonds, and THEY'RE tasteless!!!

4 décembre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hopefully more tasty than tasteless! Thanks so much.

Noté 5 sur 5 étoiles

Coeliac/Dairy free pleasure bites!

One Coeliac person and one Dairy free person very, very happy.
These are just like the fried doughnuts you'd get at the fairground, which we haven't had in so long! Bites of fried pleasure in your mouth!
This is our 3rd box we've ordered. Fast delivery and all that jazz.

6 novembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much, so glad you loved them.

Noté 1 sur 5 étoiles

Poor quality and response

Doughnuts arrived with icing melted, very dense. Emailed to provide feedback and was told I should have heated them to freshen them up, but not sure how you’re supposed to heat up doughnuts with icing on top. The reply seemed disinterested, won’t be purchasing another box at £30 for 6 inedible doughnuts.

31 octobre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hey Amie, All instructions are on the confirmation email, website and there is also a QR code on the side of the box. Sorry if this was missed or not made clear.

Noté 5 sur 5 étoiles

Amazing

Amazing, second time I’ve made an order and just perfect again!!!

31 octobre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks so much, Steve!

Noté 1 sur 5 étoiles

£56 in the bin with the doughnuts :(

I thought I’d give these doughnuts a try, after I read all the good reviews. I ordered the Best of Box Fried doughnuts and the Strips and Dips box. My order arrived in 2 Boxes which were heavy, I hoped it was the weight of the boxes and not the Doughnuts but I was wrong. The outside of the box had patches of damp the doughnuts were leaking through. They looked nothing like the picture, they were wet and didn’t look appetising. I understand the sugar would dissolve but they didn’t look appealing at all. We heated our 1st doughnut as stated in the leaflet, the doughnut was very firm and the filling was warm not a nice taste. I stored them in an airtight box and the next day we tried some more this time they were getting too firm to bite. I could not distinguish the difference between the ring doughnuts in flavour. I was really looking forward to the Strips + Dip but was so disappointed you could not bite them and had to be cut with a knife after a taste ( 1 bite ) they went in the bin. I had 2 Doughnuts remaining which had to be thrown away they were so hard. I weighed the Doughnuts to see how heavy they were all averaging about 100 g each but felt very heavy and dense. Such a shame as I was so looking forward to them and it was £56 down the drain. Maybe if you brought them and ate them immediately they would be nice but getting them delivered was a mistake. Unfortunately for me, the best of Box was accurate as the box was probably the best bit.

11 octobre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hi Georgina,

We are so sorry for your experience. Please reach out to the customer services team to allow us to investigate.

Noté 5 sur 5 étoiles

Top quality scan for everyone!

Top quality scan for everyone!! We love getting these delivered, always makes a day a little sweeter!

24 septembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks so much, Angus!

Noté 5 sur 5 étoiles

Amazing gluten free donuts!

I ordered after seeing an advert on Instagram, fully ceoliac friendly and delicious. Arrived on the day I booked. Would definitely ordered again.

24 septembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks so much, Lara

Noté 5 sur 5 étoiles

Great service

I really appreciate the after sales care provided by Mathilde. Really made sure that I got what I wanted.

The order was as desired, and the main recipient was very happy, which was my main concern.

It's great what they do - catering for the very restricted diets.

24 septembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

She and Maya are absolute legends! Thanks for the feedback, we'll be sure to pass this on.

Noté 5 sur 5 étoiles

Amazing as always

Amazing as always , delivered on time ,fresh and well presented . Taste awesome , a real treat for a non gluten and dairy free person .

23 septembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Awesome, this makes us very happy. Thanks so much

Noté 5 sur 5 étoiles

These donuts are amazing

These donuts are amazing! I still can’t believe they are gluten free! The taste, the texture and the flavours are out of this world. I have celiac disease and haven’t been able to enjoy a donut since 2008! Thank you to Borough22 for creating these. Fast delivery so I will be buying on a regular basis and letting everyone know about them!

1 octobre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

This is so amazing to hear. We are smashing the brief to make the worlds best GF vegan doughnut. Thanks so much for the feedback

Noté 5 sur 5 étoiles

Delicious gluten free doughnuts

Delicious gluten free doughnuts! And great customer service, as I needed to make changes to my order.

24 septembre 2024
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks so much for the order!

Noté 1 sur 5 étoiles

really disappointing

really disappointing, these are no better than any other gf donut i have previously tried, dense and dry. maybe the fried ones are nice when eaten fresh but the home delivered donuts are no good. you need to heat them up but even then they are dense and still dry, also the ones with topping on obviously the toppings are going to melt during re heating so these are really not good. at £37 for a box of 6 delivered, its so so bad. They seem to have good reviews so maybe their quality is not consistent

27 septembre 2024
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you for your feedback. We’re genuinely sorry to hear that our doughnuts didn’t meet your expectations. We understand how frustrating it can be when a product doesn't live up to the experience you hoped for, and we sincerely apologize for the disappointment caused.

We strive to ensure our doughnuts are enjoyed at their best, and while fresh donuts are often the ideal experience, we do recommend reheating them as instructed to help restore their softness. We also acknowledge that the texture may vary slightly depending on the delivery process, and we’re constantly working to improve this for our customers.

Your comments about the toppings melting during reheating are also valid, and we’ll look into better packaging and reheating instructions to address this.

We truly appreciate your feedback, as it helps us improve. If you'd like to discuss your experience further, please feel free to reach out to our customer service team—we’d love the opportunity to make things right.

Thank you again for sharing your thoughts.

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