Bradfords - Crewkerne BBS Avis 

Very helpful with my queries and delivered on the expected date. Will definitely use them again.

I always get what I order and it is always delivered on time. What more do I need.

Very helpful and polite
goods arrive on time

Having just moved to the area I’ve made a few purchases from Bradfords Crewkerne. The staff have always been very friendly and helpful, offering advice and helping me to make decisions on how to deal with a DIY problem I was uncertain about. I’m sure I will use them a lot in future. Thanks chaps!

Website good for choice and ordering is straightforward, received and email confirmation of order but I did not receive the promised email when the goods were despatched. Delivery arrived without notice at 8.30am.
All goods delivered and driver very helpful.
Cannot give a higher rating due to the lack of notice of delivery.

Drop order where I wanted very helpful
Order placed online had a phone call from local supplier within ten minutes to confirm order and supply delivery day

Ordered mortar for click and collect at Crewkerne as my local branch didn’t have it in stock. I phoned the branch to double check after placing my order and was told it would be ready to pick up.

I arrived to find they didn’t have any in stock and all they could offer me was a refund for wasting my time. In fairness they tried to see if another branch could get it delivered and the staff was friendly.

My first time using Bradfords, so my first impressions are not good. I’m sure I’ll give them a 2nd chance, but for now I’ll stick with Screwfix, Jewsons or Toolstation.

Reason for posting this review now is because I received an email today asking me to review the product I never got. They need to improve their website and integrated email.

Always excellent service , friendly and helpful can not fault 👍

An item was mis-picked but after a phone call the depot resolved it straight away and picked up and replaced items without fuss

Great Customer service from the Crewkerne branch when discussing delivery days.

We had a huge delivery from Bradfords today. Organised with Leah who was a star as the order was added to several times - she is amazingly patient. Delivered with a smile and courtesy by Tim - nothing was too much trouble and I was so thankful he made the delivery easy. These lanes can be difficult but he was brilliant. Excellent service thank you so much

Excellent delivery driver. He was very helpful and professional. I asked him to put my delivery in an awkward place and he did so willingly. Thanks

Delivered on time and with care. A very good local service!

Good service but not easy to find item in yard.

I used the 'click and collect' system that is currently in force and found it very straightforward. Immediate e-mail confirmation that the material I needed was in stock, followed up by a telephone call from a helpful lady at my local [Crewkerne] depot to say the goods were ready to be picked up. I know that my order was only for a small DIY job, but it allowed me to carry on with the task!

Staff at Crewkerne in the Office and the Yard were their normal cheerful selves even though the Covid Caper must be causing you all a lot of extra work.

Thank you

My experience of Bradfords has been excellent. In the past I would normally visit a showroom or yard and place an order. During the virus lockdown I have placed an order online, it worked very well.
If I have further requirements that can be ordered online, I will certainly Use this method.

On Friday 5th June at 11.13 am I ordered 4 bags of gravel and one of Sharp Sand for collection. The auto generated email confirming the order advised that someone would give me a call so we could arrange a collection time. Monday, Tuesday, Wednesday came and went with no call. On Wednesday afternoon I tried calling several times. The phone rang and rang and finally stopped ringing. No answer. Thursday I tried again and again, it rang out with no answer. On Friday morning I checked my bank account only to find that Bradfords had taken my money on 7th June (two days after my order). I still had not received any phone call. I decided to visit the Crewkerne site and when I arrived and explained the situation to the young man, there was no apology, just a "well I don't know what happened here", somewhat mumbled at that. He did sort the order for me but to be honest, I am less than impressed with the service I received. To be honest, I really wouldn't recommend anyone using the Crewkerne branch of Bradfords if they want good service.