Bradfords - Verwood BBS Avis 

The sleepers I ordered were good quality, a good price and delivered swiftly. Very impressed with the service

Used the click and collect function online, Three days later I finally got a phone call to say my order was ready. I turned up at the local branch to wait over half an hour as the only one sales member of staff available, two other members of staff, walked through the shop laughing about the other Sales member was in a meeting with the manager. When I finally got to the end of the queue I was told that I would have to wait longer as the poor chap on his own wanted to see to the three other shoppers behind me as he needed to log into another system for online orders. The fact I could have traveled to B&Q which is only a 20 minute drive and saved myself 3 days and would have been able to save money as the products I bought were almost twice the price. Lesson learned

Ordered online to pickup locally. The lady on the phone to arrange the pickup was lovely, polite and very friendly. However when at the yard, I didn’t get acknowledged and was grunted at by the chap when asked if he could help. Not very accommodating and customer service is lacking when spending a significant sum on materials so will shop elsewhere next time.

The person who answered the phone (a real person) was very helpful and informative. The goods were ordered quickly and delivered exactly when promised.

Ordered online ....... No Problem!!
Bradfords Phoned to Confirm Order and Delivery ..... No Problem!!
Man and Lorry Turned Up ...... No Problem!!
Un-Loaded ..... No Problem!!
All in All ...... No Problem ..... What a GREAT SERVICE!!
Would recommend ANYTIME!!! No Problem!!

Excellent serve. From start to finish

Superb customer service from the Verwood team. Arranged an early delivery slot, great updates from both the driver and the store. Friendly, professional and accommodating - an excellent experience!

Competitive prices on wide range of branded items backed up by good friendly service is always welcome. Lowering the order value for free delivery a definite benefit for me. Communication regarding delivery time was also good.

I would like to compliment the staff at Verwood. On my recent visit I found the counter, yard & office staff all to be really friendly, helpful & very efficient. It was a pleasure to deal with them. Thank you so much

Excellent service and competitive prices
Thank you

Making the order was easy, and the collection process was conducted in an efficient manner. The team at Verwood branch were very polite and efficient.

Professional..delivered on time
.product as described

Exactly as required and delivered as promised

I am not a business customer, but I always feel very welcomed. From the lady on the phone to the store staff both at the counter and the item handling. Needless to say, they are very efficient. I feel very lucky to live nearby the store.

I have written this as I receive constant automatic reminders to do so although it might be better for them if I hadn’t.
I ordered 16 metres of 100 x 20 planed softwood, a fence repair post, roofing bolts and a bag of mortar. I did this Thursday online and was advised 3 days. On Saturday (the delivery day) I was rung up and advised I wasn’t getting my order as they didn’t have any timber and had no idea when they would have it. I needed this in a hurry so cancelled the order and placed my order with someone else. I paid by paypal and was informed I would be refunded. A week later I still had not been refunded and rang their office who informed me I had been refunded but she would check and get the accounts department to ring me. They did not ring me but miraculously the money appeared the next day.
In summary not impressed. The online order system should not take an order if there is zero stock (although it is more likely my timber went to a bigger customer), I should have been told immediately so not to have wasted 3 days and the money should have been refunded promptly and not over a week later with me having to chase. The accounts department should have had the courtesy to ring me and not quickly send the money when they realised they hadn’t done it and metaphorically hidden under the desk. Finally I shouldn’t receive emails reminding me to review an order that was not fulfilled. Won’t be ordering anything else.

Good Web site easy to follow. Found what I needed, ordered and paid for goods. Collected another day no trouble there waiting fo me.

I ordered some redwood pine cladding in lengths which turned out not to be readily available as a result of supply problems caused by the pandemic crisis. Bradfords 'phoned to discuss with me and we agreed that they would supply the cladding in longer lengths instead. The consignment was dispatched promptly and arrived two days later. I actually received more wood than originally ordered at no extra cost to me. So well done Bradfords.

Great service brilliant staff and good quality products