Bradleys Estate Agents Avis 

I have just bought a new house from Persimmon Homes and used a preferred Estate Agents, Bradleys in Paignton, Devon via the Persimmon Homes "Home Change" scheme, as one of the two agents to sell my house. Thank God I did! My house has been on the market with several other estate agents previously but to no avail. Bradleys in Paignton seem to have been the only ones to actively sell my house and get people through the door to view. We had several viewings and after a while a sale was agreed. Although there are only 3 properties in the chain, things have been very slow with getting the details finalised but, again, Bradleys have been the only ones to actively chase this, continually phoning the housebuilder, solicitors and the buyer to move things along. Debbie and Arash especially have gone above and beyond to chase up the progress on the sale and have, as requested, contacted me every single week to update me on the progress, whether there was any news or not. As we were coming up to exchanging contracts, Bradleys were phoning me every single day with the updates and seemed to be doing all the work from my perspective! I cannot thank them enough for all the continued hard work and effort, help and support that they put in to selling my property through to the exchange of contracts. The Manager, Debbie, even contacted me personally afterwards to congratulate me on the sale going through. I wouldn't hesistate in using Bradleys in Paignton again and would highly recommend them to anyone wanting to sell their house. Under sometimes very difficult circumstances, they proved to be invaluable in assisting the progression of the sale and made the situation run as smoothly as possible. The professionalism of the team was outstanding and I would recommend anyone looking to sell, rent or buy their property, to use Bradleys in Paignton, without any hesistation. Thank you to Debbie and the team, couldn't have done it without you!

An utterly disastrous experience from start to finish.

I attempted to purchase a property through Bradleys and, an astonishing one year and eight months later, the matter remains unresolved. A substantial deposit was taken through Bamboo Auctions on Bradleys’ behalf despite serious defects with the property’s title.

After countless emails and repeated attempts to obtain a meaningful response, I was left with no alternative but to serve formal legal notice on the relevant parties. Even then, the response was wholly inadequate. I was repeatedly told that directors would be informed, yet days passed with no resolution, no accountability and seemingly no genuine interest in addressing the problem.

Bradleys failed to deliver the service for which money was taken, leaving me to suffer a financial loss and pursue formal court proceedings to recover the funds. To be precise, a CCJ will be sought if judgment is obtained and payment is not made.

The complete lack of urgency, ownership and basic client care has been appalling. This has been an unnecessarily prolonged, expensive and deeply frustrating ordeal. Based on my experience, I would not entrust Bradleys with any future business and could not recommend them.

Bradleys Taunton Branch
Firstly, I requested to view a property.
Jordan was the agent, he was blase to say the least, as if it was a chore,no encouragement or people skills.
Secondly, I requested a valuation of my property.
I had previously put the house on the market with them years ago and withdrawn.
Jack came to do the valuation and said "you've got
history with us haven't you" very inappropriate.
He did a cursory look around and said the valuation
was only £130,000, which was very low.
I am now putting the property on the market with
Gibbins Richard with a valuation of £180,000
and can't praise Gibbins Richards enough for
their help.

We honestly couldn’t recommend Bradleys enough. From start to finish, the whole experience of selling our home was brilliant.

A massive shout out in particular to Jack (COYS!), who was our agent throughout the process. He was so relatable, down to earth and just a genuinely lovely guy. By the end of it, we honestly felt like we were dealing with a friend rather than an estate agent! Nothing ever felt like too much trouble and the communication throughout was 10/10.

Clare and Jordan were also fab, stepping in and helping both Jack and us along the way whenever needed. The whole team just made what is normally a really stressful process feel so much easier.

Our house sold within 5 days of going on the market, and the photos and videos they arranged were amazing and presented our home beautifully. They'd even organised off market viewings, before it had even gone live.

We actually bought this same house through Bradleys back in 2020 and had a great experience with them then too, so it felt quite fitting that they were the ones to sell it for us as we move on to our next chapter.

Just a genuinely lovely bunch of people who are great at what they do. We’ve already recommended them to others and wouldn’t hesitate to do so again. Thank you so much Jack, Clare, Jordan and everyone at Bradleys! ❤️

Unfortunately their maintenance service for existing property doesn’t work !
No help or unavailable
No service etc

I would like to thank Fiona and the team in exmouth for all there hard work. I’ve rented two different property’s from them and they have gone above and beyond. Thank you again. A****

They won't answer any question regarding a property if you don't feed first their database with your personal details.
Clearly they don't care about privacy in an age when AI bots are all over data mining information.

Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things!

This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances.

Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding.

The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it!

This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.

You have to subscribe to unsubscribe from their spam!!!!!
Hold on, think about it!

AVOID

I would have given a rating of zero if possible, but 1 star is way above what this company deserves.
We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property.
The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us.
It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way.
When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date.
When asked about this, the staff became very defensive.
This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket.
When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all.
Think very carefully before you use this company as a letting agent.

I'm not good at using computers and sending emails etc.
The staff at Bradleys are so helpful, anything I wasn't sure about, I would call them and they would give me advice.
I can't fault there great service and friendly attitude.
Thanks Bradleys.

Not impressed.
Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions...
Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time.
Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again!
Responsed to the email informing them that I had already done so and guess what? The email system is no-reply.
Shameful, hence this review.
I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.

We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.

I would advise anyone to steer clear of Bradleys if you expect any level of service or communication.
We have been on the market with them for 18 months with only a handful of viewings.
I haven’t heard a word from them since April,
The For Sale board blew down in February. I reported this but no one has ever been around to put it back up.
I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600.
I presume part of their strategy is that even if they don’t manage a sale then at least will get £600.
This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers.
I have checked with 4 other Agents out there and none of them operate this way.
Do your research and don’t sign anything without checking elsewhere first.

Appalling customer service from the Plymstock branch. Poor communication throughout, had to point out issues with our online listing, they blamed Rightmove but surely if is the agents responsibility to check the listing? Eventually withdrew from them due to no confidence in their ability to sell the property. Received a debt recovery letter for £200 for the photography out of the blue, having not seen the first request. No call from the branch or courtesy to inform it was overdue prior to this. Called the branch to speak to the manager but no customer service hitherto than quoting the contract. Business is about people, and with such a lack of personal engagement I would not use Bradleys again and would advise my friends and family to avoid. No individual service and no impression they care. I should of read the reviews first, I can see I am not alone.

Worst customer service I have ever received.
Made to feel like my thoughts and views were insignificant and I was stupid!! I have been in sales and senior management for 25years and have never experienced such a lack of customer care. I would never recommend anyone to use this company to sell their home, people deserve more than this company delivers.

Bradleys in Plympton sold my mother's flat and they were so good from start to finish, we couldn't have asked for any better service from Sharon and Harry. Highly recommended.

Went into Taunton office a week ago for a valuation on my apartment , was told I would get a phone call back later in the day , one week later still no phone call .
It’s now going on with the agent next door , and guess what I won’t be buying off Bradley’s

Very good so far....
This review is based on an unfinished transaction that is to say we have not reached completion. However, their service so far as been exemplary in terms of marketing and in ease of dealing with them. I believe I was given expert advice upon which I acted and realised a very good price for my property. I have been asked to submit a review, but given no incentive to do so. The staff in Saltash that I have dealt with are a friendly bunch.

This whole company is appalling. They basically do everything in there power to avoid having a conversation with you.

I wouldn't sell my house with them even if my life depended on it, let alone have them manage a letting.