Brakes Avis 

BRAKES IS BEEN IMPROVED EVERY YEAR THEY GETTING BETTER

Im so upset with thus company . I ordered stock to come for a Thursday delivery due to I had buffets on the weekend for funerals. The delivery drivers never came so I spoke to the customer service and I was promised I would get it the next day . This delivery never came again so I had to close my shop and try to source stock. I couldn't get everything I needed and I had to pay alot of money and just get what I could and change the buffet . This lead to complains from customers and I had to give refunds . I lost the money for the stock and the funerals and also having to shut the shop to customers for get stock. I have lost 1000s because of this company and it also has hurt my future business as it made me look unprofessional. I have spoke to several people about this issue and no one is getting back to me even though I have emails of them admitting folt on there part . Every time I chase this up I get told someone will be in contact but no one ever does . This has made me very unwell due to being a new business and has affected me paying bills I need to pay. No one cares and I will be posting all my evidence of emails and calls online . Please stay clear as you will get rotton fruit and veg and also half your order missing every week if it turns up at all and dont expect them to put a mistake they have made right . You will get passed around and told its not there department until you are that emotionally drained by it all you feel like closing down and giving up. I have now seeked legal advice due to my treatment

Great Regional Rep Chris Aitken cannot sing his praises highly enough, most recently Omar the driver went way above what he needed to do when there was an issue with missing cages, after he finished his route he went back to the depot to collect the missing cages and delivered them to all the businesses that needed the produce that same day (Absolutely tremendous) . If we do have any issues they are promptly delt with

Credit Control Department is a joke. Block my account without any notice email. Send email to credit control, never reply. Called them today try to solve the issue so can place an order, very slow IT team to solve the problem.

Quick and easy to order and look for other products when needed

Great range of products and Abiodun, your driver, is a credit to the company.

The quality of the goods that i have tried are good, especially the prawns and sausages. Jake the sales manager was and is professional and works with you to get what you need. Delivery could do with a tracker so you know when and where and not turn up mid service. wrong and damaged items are often picked by the ickers at the depot (focus is needed to raise their game)

using as a catering supplier for 2 years

lettuce - regularly infested with pests, rotten, dirty
herbs - dirty, arriving half rotten/wilted
packaged cheese - moldy on day of delivery
onions - rotten and old 9 times out of 10, variety doesnt seem to matter
dried chickpeas - 10% black, rotten chickpeas

the website is also a huge f*ing pain to use. I really dont need a popup blocking my screen offering to connect me to a chatbot every single time i log in, usually mid-scroll. The details given are often lacking or inadequate. Few items are photographed in any way thats helpful, representative or informative. The vegan/vegatarian/halal signage is incomprehensive and confusing (an item description saying it is one thing, but lacking the equivalent icon by the item name. or vice-versa)

do not use brakes rewards to buy any equipment or electrical items, the after sales customer service is terrible and they buy items from non nominated suppliers, where the manufacturer does not honor the 2 year warranty on the items since brakes rewards buy there stuff for the brakes rewards items from dodgy suppliers

In December 2025, I found a piece of hard plastic measuring over 1 cm in one of the desserts provided by a local restaurant. I contacted the restaurant, and they informed me that Brakes supplies the desserts.
I then reported the incident to Bury Council. An officer collected the object and advised that it would be sent to the supplier. However, in their response, the supplier stated that they have not received the object and wrote the following:

Based on the pictures provided and the size of the foreign body we do not believe that this originate from our
site.
Their response demonstrates a lack of responsibility and accountability regarding the matter. Had a child or an elderly person consumed this, it could have caused serious harm or worse.The experience has been extremely traumatic for me. Since then, I have been unable to order food or eat out. I have only ordered online once, and even then I ate it with significant stress and anxiety.

Absolutely horrible. Hair inside food, Ants inside food, absolutely everything you don't want. Everybody in the school and my son is in calls it slop because it really is. Paying for such an abomination is ridiculous but yet I find myself still paying every year. It is so bad that they should pay me and be shut down by the health department. Apparently sometimes the cakes have a rubbery taste which is understandable for the low budget standard of this company. Lots of students in my son's school get food poisoning from the poor food from this company. The bins overflow. Everybody has a different reason why to hate Brakes. They also pay absolutely no attention to allergies as they add everything that does not fit together and the kitchen where their food is made is probably contaminated with everything. I sometimes think Brakes serves food that is oozing all over the plate. When they make improvements they are tiny and are not what they should improve. They try to be as horrible and diabolical for children as possible as if they are in the army. My child will always be haunted by the name of Brakes for the rest of his life. How dare they serve such slop! One sniff and you might already throw up. Always bring water to wash away the unpleasant sensation on your taste buds. I will not be suprised if their next menu option is roasted splinters with soil sandwiches. But this is not the worst part. It somehow gets even worse (which I cannot believe). Whenever there is a school trip, they serve revolting sandwiches which are so unbearable that it is never ever ever even touched due to its toxic taste. Overall I would suggest for Brakes to drastically improve their chewed up meals and whenever you are about to pay for a school just stop and ask what school lunch company they use and you will be saved from tasting hell.

The company take you on promising great prices then change the plan unless you spend a lot of money with them. They delete the discounts promised and change reps and telesales so many times that they to me are not worth using.

Brakes is an all round winner, supporting us with menu development, reducing costs and improving our customer's experience.
Long time customer at several different locations and never disappointed

I had a very good experience with Brake.co.uk. The website is easy to navigate, the prices are competitive and the delivery arrived on time. The product was exactly as described and well packaged. Customer service was also quick to answer my questions. I would definitely use them again.

email spam, subscrived without consent

Update.
Brakes did reach out, they are trying to fix the problem and have offered a credit on our account.
Thank you. I wasn't expecting that.

Was shocked to discover the ordering number for Brakes is a premium number - After paying £30 in phone bill for 25 minutes on the phone trying to set up my account. Absolute disgrace charging customers premium rates to call.

Items on orders missing on delivery for the 5th time in 4 months. When we called complain we are told it’s our fault we didn’t inform them of their mistakes. Some food items not fit for using in the kitchen (e.g the driest dough balls ever). People not getting back to us from head office. Avoid at all possible cost.

Been using brakes for 8years finally have moved to Bidfood. They closed my account for no reason stole all my cash back and wasted my time. Messed up our multi site operation. Use Bidfood instead reliable trustworthy services

Absolutely shameful treatment from Brakes. Loyal customer of several years. I choose to pay by card as it's easier for me. For some reason my payment failed after an on screen message telling me it was successful and subsequent email. The first I heard of it was a final demand threatening legal action a few weeks later and my account being blocked. I phoned and explained that I wasn't comfortable trusting that it had failed as I had received success messages and wanted to wait until statement was received, but if it had would pay that day (which I did). When I went to pay as I said I would, I found they had referred it to a debt recovery agency! I asked to complain and received a pack of lies about multiple attempts to contact me etc. All untrue.

brakes is one of the worst companies I have Dealt with, I have started a new business and was recommended to use them as a supplier which I hope no one else ever does. they set up direct debit and did not notify me then asked me to make a bank transfer, after I realised they charged me twice for the same amount this was in the thousands, as I am a small company I have asked for them to refund me. I have called every day for 2 weeks and no one is able to help the manager says they are unavailable every day twice in 2 days she was not able to answer the phone and give me an update, this is very poor and unprofessional from the credit control team and probably the worst company to work with. I have asked for the update and this was that they need another approval after 2 weeks meaning I will be waiting a whole month for this, as a small bushiness it is very hard to manage without the fund you need especially funds that belong to your business, I will definitely not recommend any businesses to use brakes for such terrible support and update and this is very bad they promise to update but do not do anything and the wait time on the phone is 45 min everyday and then no u[date just we will try and speak to managers who are never available, I have only asked to get the money I am owed back sent to my account, if you are thinking about using brakes don't unprofessional, untrustworthy and absolutely terrible