Brant Self Storage Avis 

197
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

During a recent house move it was very clear that we had to much stuff so we looked for some easily accessible until locally. Brant offer a package, central location for our needs and all insured and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was looking for storage as my son is moving back home and he needs to store his belongings until he finds a place to live. Sam was very helpful and friendly and I secured a storage place with ease.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brent storage made the whole prosess very easy and l was pleasantly surprised to find caravaners now have access to a excellent power wash facility within the caravan compound.(free) Brilliant. Staf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Garde-meubles en libre-service

Écrit par l'entreprise

Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.


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4,7

Excellent

TrustScore 4.5 sur 5

197 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(197)

82 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Flexible and efficient staff.

I started renting a storage unit with Brant on 30 September 2022. The whole process of booking a unit, adjusting the start date and then moving ‘half a house’ into storage was made as easy as possible by the friendly and flexible staff at the Alton branch. I am still renting the unit and on the several occasions I’ve needed to contact Brant the staff have continued to be friendly, helpful and efficient. Thank you.

30 septembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you so much for your review, Andrew.
We are pleased you have been happy with the service provided so far and I will be sure to pass your comments onto the team- Jenna

Noté 5 sur 5 étoiles

Great facility

Very tidy, clean, secure and accessible storage facility. Easy to park and unload. what more can you ask for. A lot better than my previous storage facility at safestore.

6 février 2023
Avis spontané
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Réponse de Brant Self Storage

Thank you for your wionderful review and for choosing to store with us, it has been a pleasure to help you- Jenna

Noté 5 sur 5 étoiles

I really needed to store stuff…Bordon self storage

I really needed to store stuff urgently, the storage container and site were easy to use and the staff very helpful and nice to deal with.

20 janvier 2023
Avis spontané
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Réponse de Brant Self Storage

Thank you for your review, Pete. It was our pleasure!

Noté 5 sur 5 étoiles

24/7 Access

24/7 Access
We used Bordon and were able to access our container whenever we wished.
They are very expensive for a flexi contract, so be sure that you know exactly how long you will be needing to store for.

27 décembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for your review, Lynn.

Noté 5 sur 5 étoiles

Excellent company to deal with would…

Excellent company to deal with would thoroughly recommend them. Not the cheapest but quality modern container storage. 100% will use them again.

20 décembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for your fantastic review, Trevor. We would be happy to help in future if needed :)

Noté 5 sur 5 étoiles

Two part move & storage…

From start to finish my experience was A*. Jenna in the office was amazing answering all of my questions regarding storage and removal services. I used Brant fror a 2 part move and storage in between. The guys used for the removal were professional, friendly and extremely cautious- I knew my goods were in safe hands. The storage unit was perfect for my requirements with 24/7 access. Move day was the same again- a job done perfectly.

13 décembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thanks, Helen. It has been a pleasure to help you and wishing you all the best in your new home- Jenna

Noté 5 sur 5 étoiles

Excellent

From start to finish. Our experience with Brant self storage has been exemplary. Every member of staff that we had contact with, treated us with the upmost courtesy and professionalism. Any queries we had were treated promptly and satisfactorily. I highly recommend Brant Self Storage to anyone who is seeking to store anything
Ian Haffenden.

21 novembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for such a wonderful review, Ian. It has been our pleasure helping you whilst you were in storage with us! Jenna

Noté 5 sur 5 étoiles

Brilliant service!

The team at Brant storage in Alton were brilliant. Jenna was happy to advise us on which type of storage solution was needed, and it was all very easy to set up. Many thanks.

23 juin 2022
Avis spontané
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Réponse de Brant Self Storage

Hi Hannah, thank you so much for the positive review, we are glad we made everything nice and easy for you :) - Jenna

Noté 5 sur 5 étoiles

Helpful service

Jenna was incredibly helpful, advising us on the best unit for our needs. The ideal solution for storing some items during a house move.

25 juillet 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you, J. It has been our pleasure to help you with your storage needs- Jenna

Noté 5 sur 5 étoiles

clean storage units

I have been storing some household items here and I have been very happy with the service received. Nice dry, clean storage units and the 24/7 access is helpful

20 octobre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you, Charlotte. Happy to have helped and thank you for your custom- Jenna

Noté 5 sur 5 étoiles

Nice clean units

Nice clean units, good location with easy access

21 septembre 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for your review, Maria

Noté 5 sur 5 étoiles

Highly recommended

This was the first time that I needed to find storage and I found Brant Self Storage incredibly helpful from my initial enquiry when I didn't know how much space I would need to my final invoice and clearing out the container. Their prompt and efficient responses and assistance were much appreciated

6 septembre 2022
Avis spontané
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Réponse de Brant Self Storage

Hi Margaret, it has been our pleasure to help you! Many thanks for such a lovely review- Jenna

Noté 1 sur 5 étoiles

CON MEN

They trick you into a contract that you believe is fair, then all of a sudden they hike the prices up. At first the deal was £180 every 4 weeks and within 12 months they had made multiple increases that brought the 4weekly bil upto £350. No correct prior notification just an email with offers for referring a friend jam packed with all their services and then in small writing at the bottom "there will be a small increase on your next bill" no indication of how much it will be. the notice never comes with enough time for you to close the agreement without having to make an increased payment. There was no consistency on when the increases would happen or the amount. One point the increased it by £60 every 4 weeks then a couple months later £9.50 then a couple months later £25 and then another £60 a few months after that. I was homeless and nowhere to put my stuff on universal credit, they didn't care on the final increase I rejected it and emptied the container had to sacrifice my deposit and pay someone to hire and drive a van in order to close this contract.

28 août 2022
Avis spontané
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Réponse de Brant Self Storage

Hi Dan, we are surprised to have received this review as we had settled your issues to enable you vacate your storage unit. We reduced the increase of your storage fees, along with wavering your notice period. We took ownership as there were some issues on our behalf that happened which we apologised for.
If you would like to discuss this further please feel free to email me on brantgroup100@gmail.com - Jenna

Noté 5 sur 5 étoiles

Really easy company to work…

Really easy company to work with...helpful, responsive and the unit I took was new and could not have been more convenient.

26 mai 2022
Avis spontané
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Réponse de Brant Self Storage

So pleased you were happy with everything, Rufus. Thank you for your review!

Noté 1 sur 5 étoiles

This man is a cowboy he doesn’t care…

This man is a cowboy he doesn’t care about you or your belongings
I was two weeks late on my rent so he decided to sell all my stuff on his Facebook page along with my personal information family photos that by law he had to remove
I’ve posted this before but he got it removed after a lovely phone call say he was going to do me for slander because he’s got more money than me
It’s freedom of speech specially when you’re telling the truth
Please think twice
Best just stay away people

26 mai 2022
Avis spontané
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Réponse de Brant Self Storage

We would like to remind anyone reading this that there are 2 sides to every story.
The reason 2 reviews from the same customer have been removed in the past is becasue they weren't factual or based on a genuine experience.
We have done everything that we were leaglly entitled to do as a business, due to ongoing late payments for many, many months prior.
As you can see from the many other positive reviews, this isn't a true reflection on our business.

Noté 5 sur 5 étoiles

A stress free storage booking…

Jenna was very helpful with finding the best option for my partner's food truck trailer- she showed us around and explained everything in detail as we were very stressed with finding a storage asap. She took the time to explain everything over the phone and in person.
She also amended my contract without any problems to a smaller storage unit- received a quick email confirmation.
Highly recommend the company
Karolina

5 mai 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for your lovely review, Karolina. It has been a pleasure helping you with your storage needs- Jenna

Noté 5 sur 5 étoiles

Have had excellent service from Brants

Have had excellent service from Brants. Simon in our local office was really helpful and friendly. The two chaps who came to collect our items for storage were also really friendly, very efficient and cheerful as they got on with the job. Great service all round.

30 avril 2022
Avis spontané
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Réponse de Brant Self Storage

Thank you for such a lovely review. I will be sure to pass your positive feedback on to the team- Jenna

Noté 5 sur 5 étoiles

Super helpful and friendly service also…

Super helpful and friendly service also the site manager on the Isle of Wight was extremely helpful & welcoming

16 février 2022
Avis spontané
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Réponse de Brant Self Storage

Hi Sammi, thank you for your review! I will be sure to pass your comments on to Simon- Jenna

Noté 5 sur 5 étoiles

Thanks to Timothy and his team for…

Thanks to Timothy and his team for being so helpful in putting my friends furniture into Storage so quickly at such a difficult time for her.
Full marks to you all!

12 février 2022
Avis spontané
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Réponse de Brant Self Storage

Happy to have helped your friend, thank you for your review!

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