BREDA Avis 

Canceled my order for no reason, tried to get in contact and the number they gave me to call was a scam number that tried to sell me medical devices and they did not respond to emails. Bad customer service.

When they finally did respond, they refused to take accountability and made it sound like they just ran out of stock and did not intentionally cancel my order. They have not once addressed their phone line which absoluley is a scam line. I would not recommend anyone use this site.

I absolutely LOVE my Breda watch!!

I have had it for several years and it is still beautiful and working well. I recently had to get the battery changed and Breda made it so easy to fix.

I’ve had my BREDA watch for a while now, and it quickly became one of my favorite pieces. When I ran into an issue with it, I reached out to their team, and I was truly impressed by how responsive, thoughtful, and professional they were throughout the process.

Even when a mix-up occurred with my original delivery, BREDA stayed communicative and helpful. It turns out the original package had been misplaced by a neighbor and eventually found months later but the way BREDA handled everything before that was a true reflection of a company that cares about its customers and stands behind its products.

Not only are their watches stylish and well-made, but their customer service is top-tier. That level of integrity is rare, and it's why I’ll continue to support and recommend them.

Wow guys!
Breda is a truly reliable company. I sent them my gifted watch and they replaced my battery for free! They sent it back in a beautiful box! Guys this watch is something I know will be taken care of. Thank you for amazing service!

Mike Shoults arrived earlier than the scheduled time to remove a hornet nest from a glass window pane. He arrived as rain was ending. When he began to remove the nest, rain returned and Mike worked in the rain. He did an excellent job! I am thankful for his good work!

Breda is who others with customer service need to be learning from! I had a fantastic experience with Breda. I absolutely love my watch and was so disappointed when I dropped it and the crystals shattered. I wore it every day! Breda responded immediately to my inquiry of how to repair process worked. Breda provided instructions on shipping the watch, estimated times, and an extremely reasonable cost for repair, which really encourages me to be a return customer! (As if I wasn’t already!!). Breda communicated quickly and helped me get my watch repaired and returned before a trip abroad. I am very grateful. I would certainly recommend and will be a return customer!

Replaced my crystal and battery. Amazing

This company is the best. They repaired something on my watch which is definitely a few years old for free and I just had to pay $4 shipping and what do you know they ended up waiving it. When they sent the watch back to me it was in a box with a dust baggy. They really care about their products and their customers, will definitely keep me loyal to them

I've owned a "Virgil" watch for about 5 years now, and it's been really great. I love the classic aesthetic, and I receive complements on it from time to time. And even though it's not a sports watch, it's tough as nails — I fish a fair bit, and it's stood up to some punishment over the years (not recommended!)

Also, about a month ago, I sent the watch in for a new crystal and band (definitely not Breda's fault they broke — see above) and the process was straight forward and extremely reasonably priced. And the customer service team was generous and helpful.

So it's a strong recommend from me on all fronts. If you're after a reasonably priced, beautiful watch, made by a company that backs its product and values its customers, you can't go wrong.

I love the watch, simple and classy design. I dropped my watch and cracked it. I reached out to Breda customer support to see how to get it fixed. The process was so simple and I was excited that they were able to repair it at a minimal cost. I was prepared and more than willing to pay for the fix, but they offered to pay for the return shipping and they covered the repair cost too! Excellent customer service and responsiveness! I’d recommend this brand to anyone. I’m more than satisfied!

I received a nonfunctional watch. Customer service seems to be AI outsourced with no resolution to the issue after a cursory initial response. Very disappointing.

I purchased the watch as a gift. The recipient didn't like how hard it was to read. So I said I would return it.
They had the watch back on 1/3/25 and they still have not returned my money. They have no customer service and you get generic responses. I still have not heard from them after sending multiple requests, VERY frustrating. I would NOT recommend them. Every other gift I had to returned had my money back into my account in about 3 days.

Update: Was sent a replacement in the nick of time. Thanks team.

Old exp:
Bought a watch for my wife’a birthday and it came with a minute hand broken inside and Customer service is non responsive after just one email and we are waiting for further instructions for days.
All their claims of warranty are void if they don’t respond anyway. Those marketing messages feel like a scam.
I will never get stuff from Breda ever again! Such a horrible experience.

Extremely unprofessional customer service. They take days to respond, and I’ve already been waiting 20 business days—an entire month—for my refund. Something seems very wrong with how this company operates. I’ve never experienced anything like this before. I deeply regret shopping here.

Bought a beautiful watch a year ago and a link broke. Contacted Breda for a warranty repair and it was super smooth. They also paid for shipping back and forth in good faith due to slightly increased delay in repair time. The Breda team were super communicative and supportive.

Very helpful

I recently had two watches repaired and was thoroughly impressed with the excellent customer service. The team was incredibly efficient, completing the repairs much faster than expected. They were clear with communication from start to finish, keeping me updated on the progress at every step. The professionalism and attention to detail made the entire experience seamless. Highly recommend!

Very kind and responsive! The person helped replace my watch battery by mailing in/returning mail to me. Thank you

I’ve had my watch for 2 years now and unfortunately the band broke due to wear and tear as it’s my daily driver.

The watch was a gift from my wife so I desperately wanted to get it repaired and reached out to Breda to see what we could do. They were absolutely fantastic, above and beyond to source a new part for the watch even though they didn’t sell this version anymore. I shipped them back my watch, they repaired it within a couple weeks and I just got it back today. The customer service was very responsive the entire time and the box it came back in presented it such as a brand new watch.

It was repaired by MN, and I can’t be more grateful! You’ve earned a customer for life, thank you!

Kind, informative and prompt customer service. I love my watch and they are handling it with the utmost care.