Brigade Clothing Ltd Avis 

Kelly from customer service was fantastic. Unfortunately the jumpers arrived and were a different fit to the ones we had ordered last year. Kelly replied to my email within 24hrs and arranged a label to send them back and to let her know as soon as I had. The same day I replied to her the new ones were sent out and I received them a day later. Kelly stayed in touch with me during the whole process. Fantastic customer service and nothing was too much trouble. Thank you Kelly!

Thank you Brigade for excellent service. Especially for customer assistant Cindy. I got great support, quick response and my issue was solved in no time. Cindy was very amazing, professional and helpful.

Cindy, from customer service was absolutely amazing.She was very professional,helpful and very patient with me.Actually I ordered uniforms for my son,the EVRI parcel service not given any information,unfortunately I missed my parcel and I contacted the customer service ,very soon Mrs Cindy give response and she arranged the replacement.

Ordered my son a new pe top but evri didnt follow correct delivery instructions and parcel was missing! Emailed and Cindy arranged a replacement to be sent out ASAP! Fab customer service x

Cindy, from customer service was so helpful and quick coming back. I made an order in a panic as I thought I lost an item of clothing which I then found. This was quickly cancelled and confirmed a refund would be received. Prior to this the school clothing ordered come in perfect condition and again service was excellent.

Elle was so helpful with the delivery of our Brigade order. I had entered the wrong postcode on the delivery address when I placed the order. Elle was so kind and got in touch with me about the delivery issue and went out of her way to sort it for us - contacting the courier company to re-direct the parcel to the correct address. The parcel arrived that very same evening! Thank you so much Elle for all your help we really appreciated it. You were so patient and understanding, definitely 5+ stars from us!

I ordered my daughter’s school uniform in early July, and it was dispatched on 23 July and marked as delivered on 25 July. However, we hadn’t received anything — and only later discovered that the delivery company had placed the parcel in our wheelie bin, without any notification to me.

At the time, I was on leave and out of the country, so it wasn’t until I followed up with the company that I saw the delivery note indicating the bin drop-off. Understandably, this caused a great deal of confusion and frustration.

Thankfully, I managed to get hold of Kelly, who was absolutely brilliant. She took the time to investigate the issue and, understanding the urgency with the school term approaching, arranged for the uniform to be resent and delivered by Friday 29 August — just in time for my daughter’s first day back on Monday.

Despite the initial mishap, Kelly’s professionalism and swift action turned the experience around. Her support was a real relief during a stressful time, and I’m incredibly grateful for her help.

This website in ordering uniform is rubbish. Sizing is completely wrong! We spent so much money to send uniform back and you have to wait so long for delivery. You can never talk to any e and complain about the service!!!
I prefer the old fashion way and go to a school shop

Cindy, from customer service was absolutely amazing.She was very professional,helpful and very patient with me.She helped me in a short time with a lost parcel.I really appreciate all her help, the uniform was sent just in time before my son to start the school.Thank you
5 stars from me to customer service.

Great company. Uniform is such good quality and lasts so long I can had it down. It doesn’t fade either. They respond quickly and Elle was really nice and helpful.

Always a great service, and one small problem was soon resolved in a very friendly way by the excellent Grace! Well done

I have had a slight issue with delivery being over the expected time, however I contacted the team at brigade and a lady named elle could not be more helpful! I am over the moon that she has been able to sort this for me, she has put my mind at ease. Even personally called me to see if there was a way to resolve this small issue. Which she was able to sort for me.

Emailed for an update on my order. Prompt response from Grace and received my order the next day. Very helpful! Thanks

After an issue with the uniform sizing I contacted the company. Grace responded quickly and was most helpful, sorting the issue immediately. Many Thanks.

Their level of promptness in replying emails their professionalism, and empathy is top notch.

Big shout out to Elle.

I was sent the wrong item but it was very quickly dealt with and a replacement is on its way in time for the new term. Elle was super helpful and made everything easy. Very impressed.

My order was missing a rucksack, Elle sorted this quickly and efficiently and even checked in after another one had been delivered.

I haven’t received my order from brigade yet, so cannot comment on the quality of the uniform or anything, but I have spoken to Grace on several occasions occasions now, and have found her really helpful

Great communication very helpful shout out to Grace who helped me get my daughter’s blazer in time for the start of school in September. Thanks ever so much. Can’t recommend enough.

Sent Brigade an email regarding my order and received a reply VERY quickly. Elle and Grace have been extremely helpful and really understanding under the circumstances, fantastic customer service support. Highly recommend them as they have really put my mind at ease and been very helpful.