Briogeo® Hair Care Avis 

I have used many hair products and I always go back to Briogeo shampoo, smoothing conditioner, the oil to put on my ends and roots.

I do have to switch up every now and then with other products cause I get bored but Briogeo is my fav!

I would never use anything else on my hair. These are clean products! I have very thin fine hair and frizzy and this shampoo and conditioner make my hair silky and looking thick!!!! Best product out there to hair.

I cannot put into words how much I love Briogeo products. Not only am I so happy with transitioning to clean hair care for many reasons, but my hair is completely healed from years of bleach/heat damage. I'm going on 3 years of using these products, and I'll never turn back.

I am absolutely obsessed with Briogeo. These products have completely transformed my hair. The Superfoods Mango + Cherry Shampoo and Conditioner leave my hair feeling fresh and clean—with unmatched softness, body, and shine. I also recommend the Dry Shampoo. Love that it's a non-aerosol alternative that delivers targeted application and absorbs any oil instantly.

I received the completely wrong order, and one of the products was already opened and used. Actually disgusting. Luckily customer service gave me a refund but I waited a long time for this order since I live international and they said they can’t do replacements with International orders. My order came with a packaging slip but literally not one thing on the slip came with the order (I have curly hair and only received their straight hair products). I used to buy from in stores in Sephora but since moving over seas that’s impossible now. I appreciate the refund but receiving an open and used cream is something I can’t get over. Someone putting their fingers in it? Gross. I assume when someone returns an order to their original website (since there’s a 30 day return policy rule) they just send it out to the next customer. I would order their products in stores or from Amazon. Don’t order directly from website!! Careless people in Florida packing this.

I received the order opened and used, and received an unprofessional reply from customer services, even the email didn't include a sorry word, very disappointing especially since my order was overseas and I paid a big number for the shipment.

If I could give 0 stars I would. Literally the SLOWEST shipping service. They have no customer service staff to speak off. No customer service number - if you have an order issue or need to ask for a delivery estimate, you won’t be able to reach anyone. You will not receive your products. Just go to Sephora. I honestly don’t even want to buy this brand at another reseller. Get a customer service number up and running if you are a legitimate company. A non responsive email address won’t give you good reviews!

I ordered my items a week ago and when I view my order on their website (because there has been zero communication since my order was confirmed)has not shipped yet. I reached out via email (apparently the only option customers have) and have not received a response nor have I received my items. They pulled my money immediately but can’t seem to bother with actually shipping the goods I paid for! Don’t fall for their measly discounts, not worth it! If you must have this product, buy it from Ulta etc.

I ordered from this company about 3 days ago. Money taken instantly. Today I recieve an email telling me my order has been cancelled with no reasoning at all.

Wouldnt buy from this company again.

Made an order by accident, so tried to find a way to cancel it right way only to find out there’s NO way to contact them other than via email? This must be a joke for a company who sells high-end hair products… I’m so frustrated… I emailed them right way and received what seems to be an auto-response essentially saying “we regret to inform you.. but there’s nothing we can do…” what??? FTC should not even allow online businesses to exist without a decent cancelation policy or customer service!!! Will NEVER, NEVER ever make any purchases there or consider buying their products as they do not seem to show respect for their customers… Will not recommend them either…

Placed an order through their website, I had separate shipping and billing addresses, used Amazon pay and somehow it changed my shipping address to the same as my billing. Meaning it would be shipped to FL instead of NC. I realized this within 5 minutes of the order going through and emailed their customer service immediately.
In a nutshell they said they could do NOTHING! I would have to wait for the package to be shipped and rerouted to my new address.
I was very excited to try their products, but now they have made me so upset that I WILL NEVER PURCHASE FROM THEM AGAIN!!!
SHODDY, SHODDY CUSTOMER SERVICE!

I placed an order from their website, and immediately realized that I placed the order for the wrong item (the conditioner rather than the shampoo). I contacted the customer service immediately by sending an email. I have not gotten a response until 2 days later, to tell me that they can't change or cancel the order. I even tried to call them the next morning after placing the order but nobody was answering (I think the number 646-401-0297 is just a fake not working number). It is a frustrating experience and will never buy from them again.

I tried to return products that are damaging and the co. does not follow up. There is no number listed, just an e-mail address. This is the worst customer service & co seems to scam people from the other posts I am reading.

Purchased products more than 10 days ago, did not even get confirmation those were shipped yet. Customer service impossible to contact. I would like a refund and to cancel my order.

Customer service is a nightmare and non-existent. The CEO should be ashamed. I have been trying to email customer service for two weeks with no reply after following their guidance on their website because of an allergic reaction to the scents used in their products. I reached out on FB and I got a spotty reply that their small but mighty team was overwhelmed. This is why consumers do not shop small businesses and support the Sephora's of the world. I would never let anyone order from here unless they were absolutely certain of the products.

I am writing this as an update the day after I wrote the initial review:
So, 43 minutes after the bad review posted on this site, briogeo Sent me an email addressing my request for my refund from their products!!! I’ve been calling them leaving voice mails and have emailed them about 5 times for a period of over 2 weeks and they’ve NEVER gotten back to me at all.
Now that a bad review popped up, 43 minutes later I hear from them!!
Sooo, once again I requested they send the return label fro refund like their policy says they will—— I’ve still not received anything from them. They want to look good by responding quickly to poor media, yet still don’t do anything about it!
Bad business—-horrible customer service— actually it’s non existent.

Briogeo customer service is an absolute nightmare. The only phone number for customer service is for the hearing impaired, and email responses are spotty at best. It's been over a month and a half-since I placed an order and still have not received my shampoo and conditioner. Apparently, there was a mix up, and it was supposed to ship with the anti-frizz serum I received. I have emailed customer service about the whereabouts of my order and to return the anti-frizz serum, It makes my hair greasy after one drop. But they have intermittently gotten back to me and have not resolved any of my issues. The whole process has been incredibly frustrating and a turn-off for future purchases.

Ordered $100 scalp revival products. Dried my hair out and caused scalp acne. So I emailed them asking for a return authorization two days after the products had been delivered. They emailed back 6 days later asking for photos of the products I wanted to return. I sent the photos immediately and never received a response. I followed up with the same email and photos a week later and still did not get a response. Filed a dispute with my credit card.

Update: after not hearing back from briogeo for two weeks I received a full refund and was not required to ship back the products. So I have updated my experience to three stars.

Worst customer service I have ever encountered anywhere. It's a shame because the products are fantastic. The customer service has a strange passive agressive tone to it with very toxic energy. They do not honor their 30 day return policy. There is no number to call. They do not respond to emails other than to oddly request a photo of your products as others have stated.

Never received my package and they refused to respond to me. I paid over $70. They stole from me.