Briogeo® Hair Care Avis 

I usually purchase my product through Sephora, but went through their website for my last purchase. They didn't send the complete order even though at the invoice says they did. I have contacted them multiple times and only received one reply and no remedy for getting the product that I paid for that I still have not received.
They have one more week or I'm going through my bank to get a refund. It shameful that a well known company like this would put such little validity on customer service. You have no business without us.

I had an issue with their website where my first order didn't seem to go through (the website threw a 404 and put me back at the shopping basket). After a few minutes I tried again and got the order sorted, to only then get two order confirmations. I emailed right away to ask for one to be cancelled, only to be told that it was "impossible to do". So I had to wait 10 days for both boxes to arrive, to then now be waiting 3 days for a return slip that they STILL haven't given me. All of this while £88 out of pocket because a simple cancel order isn't on their system.

Utter joke of customer service, if you want their products order from someone else with reliable customer service. How on earth can you not cancel an order within an hour of it being placed? I probably will never buy their products again after this shambles.

Why I will never purchase from Briogeo ever again:
11/24/20 - Placed an order for 2 shampoos and 2 conditioner. Paid $69.12, as these were on sale. Despite the high price, had tried a sample and really enjoyed and thought I would treat myself
12/1 Received a box with half of the order and wrote to customer service to ask if the rest of the product was coming separately (did not think it was, as the box was huge)
12/2 Customer Service asked me to send them a picture of what I received (why, not sure - thought maybe it was a stall tactic) so I send an email with picture of box, packing slip and items.
12/4 Briogeo offers me a full refund or store credit for the full amount of the product and I reply asking if they could instead send me the missing product.
12/7 After no reply, I request a full refund
12/9 I receive an e-mail with a partial refund alert, indicating it would take 7-10 business days to receive the credit on my account
12/19 After checking my card statement and not seeing a refund, I contact customer service again
12/22 Received email from Briogeo stating that they can confirm they have refunded my card
12/25 - Check with my bank and no refund. Email Briogeo CS again asking for confirmation that it went to the right place
12/31 - After no reply, writing this review. I am not an unreasonable person - I KNOW its the holidays and people are off from work etc. But if you own a supposedly luxury retail business, the holidays are a busy, lucrative time. Its the time when you need to impress your customers the most because its when they are spending the most money. Seriously Briogeo - get a clue on how to run a business!

While I admit the products are good, in all likelihood they are certainly overpriced. But products aside, this company literally has the worst customer service. When you spend $300 on hair care products (some were gifts btw) you expect to be treated well by the company. Luxury hair care products should come with luxury customer service - but the customer service at Briogeo is terrible. I placed a large pre-holiday order and when it arrived 2 items were missing, and 3 items were damaged and had leaked out all over the box damaging the other items. Mind you, these are gifts so you can't exactly wipe them off and call it a day. One of the missing items did arrive in a separate package 2 days later but nowhere in the shipping email did it say that items would be arriving in 2 separate packages. I contacted them for exchanges (which they said they cannot do due to Covid). Apparently, customer service agents are working remotely and therefore cannot process an exchange. I find this rather strange. Customer service also told me sending multiple emails only results in delays because you lose your spot in the email que when you send any follow-up correspondence. They take 3-4 days on average to respond to any query, with no way to track your concerns. Anyhow, good products never trump bad customer service.

I treated myself to the banana and coconut shampoo and conditioner, as was washing my hair daily during the initial Covid pandemic. Very disappointing product as doesn’t effectively clean long, straight hair. Have to use a lot of the product to get enough coverage. Ethical company, and deliciously fragrant shampoo, but not worth the money.

The products are o.k. I spent almost $80 for a shampoo and conditioner combo and a leave in treatment. They claim they want customers to be satisfied they say, just send an email with order number and products you'd like to returnthey say. Easy enough right? So I did. It took 3 days for a response, which asked what they could help with. I responded, I am not satisfied, I used the products 3x and I wish to return them. I clearly asked for return authorization. Two more days went by and I received another email with a request for pictures of what I wanted to return and an example of my hair concerns etc. Wait...what? They only accept returns for 30 days from the original ship date and now it's going on week 4. I sent another email with photos and now it's the weekend 😒 The products are just o.k I've used better and I've used worse. The customer service however is slow and awful. I feel like their trying to wait out the clock. Bad customer service. For that reason I don't even recommend trying the products. Briogeo..more like Boojio..🤭🙃

One of the worst companies I have ever had to deal with.

Good products will not make up for horrible customer service and they will learn that sooner or later.

While I am happy with the products I have purchased so far, the online shopping experience has not been great. the issue is either the products being arranged for delivery ONLY when I email to enquire about my order (which can be a week after I place my order) or the membership points redemption system doesn't work online. Given this is a relatively new brand and trying to gain access to the market (which it has done very well so far) it is essential that online customer experience is well dealt with. Of course this would not matter that much if you are only focusing on regional (North America) sales and don't care about customers overseas.

الخدمة ممتازة والشحن عالوقت وشركة الشحن DHL
وصلت بكرتون الشركة ومغلفة بامان وكل شي وصلني سليم
العيب الوحيد بالنسبة لي ان الشحن المجاني يكون عند شراء بمبلغ 400 ريال سعودي او اكثر

طلبت دراي شامبو لان منتجاتهم امنه بميزة
6-free
ومعناها خالية من ال6 مواد الضارة المتعارف عليها منها البارابين والسلفات وغيرها
المنتج مرة رهيب ما يجبس الشعر او يخليه صعب التسريح او ما اقدر احركه
وطلبت بخاخ معزز لفوليوم الشعر يعطي الشعر منظر كثافة مره ممتاز للي شعرهم يصير مسطح بسبة التعومة وقلة الشعر ونفس الشي ما يجبس الشعر او يدهن الجذور ابدًا

everything is perfect, whether it's the products i bought, the services, the shipping, onlu little hestitation for is that the free shipping is at 400sr, but i highly appreciate that it's DHL and free shipping! that's awesome i never seen a company offer free shipping on DHL! don't change that at all (unless for just making the free shipping at least 350sr lol) thank you BrioGeo founder & team, all love.

btw i heard about you from Tati Westbrook & thanks to her i found my dream company, the 6-free thing + the products being really amazing is a dream come true, i used to struggle to find a company like you and i thought there's none at all and it felt really sad to think that nobody care to make products free of those 6 bad ingredients n still be awesome, but there you are!