Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Voir plus
L'entreprise a répondu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Voir plus
L'entreprise a répondu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Moyen
229 avis
Demande des avis aux clients
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Réponse de Brother and Kin
Hey Gaynor,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us and that you love your new Brother + Kin items.
We can't wait to serve you again soon!
Best wishes,
Brother + Kin
Great brand
Great brand, every time I have bought from them I haven’t been dissapointed
30 décembre 2024
Réponse de Brother and Kin
Hey Fiontán,
Thank you so much for leaving us a 5* review!
We're thrilled to hear that you've had such positive experiences with our brand.
We always strive to provide the best quality and service, and it means a lot to us to know we've met your expectations. We look forward to serving you again soon!
Best wishes,
Brother + Kin
Good quality
Really good quality clothing, and love the style.
The only thing I struggled with was no size guide or a model size for reference.
30 décembre 2024
Réponse de Brother and Kin
Hi Izzy,
Thank you for your feedback!
We’re glad to hear you had a good experience overall, and we understand how important sizing information is, and this has been fed back to the team to ensure information is consistent across all our product pages.
We appreciate your support and hope to provide a smoother shopping experience next time!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Matthew,
Thank you so much for leaving us a 5* review!
We hope you're loving your new pieces!
See you at checkout again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Anthony,
Thank you for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so glad to hear that you were happy with the fast shipping and the product. We appreciate your support and hope to serve you again soon!
Best wishes,
Brother + Kin
not received order for 16 days and not…
not received order for 16 days and not had any response to communication to see where order is
21 décembre 2024
Réponse de Brother and Kin
Hi Sasha!
We’re truly sorry to hear about the delay with your order and the lack of communication you’ve received. This is not the experience we want our customers to have, and we completely understand your frustration.
We can see our team have resolved this via email for you, however if you do have any further concerns, please do not hesitate to reach back out.
Your feedback is very important, and we’re committed to making your experience with us next time a better one.
Best wishes,
Brother + Kin
Really liked the product
Really liked the product, but the delivery time could be faster
21 décembre 2024
Réponse de Brother and Kin
Hi Sil,
Thank you for your review!
We're so glad to hear that you liked the product, and we understand that faster delivery would improve your experience, and we’re working to make our shipping times quicker in the future.
We appreciate your feedback and look forward to seeing you again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Rachelle,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear that you love your new piece. Quality is important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Caitlin,
Thank you so much for taking the time to leave us with a review!
We're so glad to hear that you're happy with the quality, fit, and fast delivery.
Your feedback means a lot to us, and we can't wait to have you shop with us again!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Francesca,
Thank you for leaving us with a positive review!
We're glad you loved the item and that the delivery was quick. We really appreciate your support!
Best wishes,
Brother + Kin
Fab quality clothing and packaged well
14 décembre 2024
Réponse de Brother and Kin
Hey Mia,
Thank you so much for leaving us a 5* review!
We're so glad you’re happy with the quality of the clothing and the packaging. We appreciate your feedback!
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Angie,
Thank you for taking the time to leave us a review, we're so happy to receive this rating!
It makes our day to hear that you love the quality of your new Branded Knit Hoodie. Quality is so important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
Have a great day!
Best wishes,
Brother + Kin
DON'T ORDER DIRECT IN A HURRY!!!
DON'T ORDER DIRECT IN A HURRY!!!
Terrible service, took over 13 days to arrive even though I ordered a month before Christmas and paid £5 for postage !!!!!!!!!! Hadn't even left brotherandkin's warehouse 10 days after purchase, so not the couriers fault! Would recommend buying the brand off vinted or DPOP rather than using them direct as the service was so poor. Product was good quality which made up slightly for the poor delivery.
13 décembre 2024
Réponse de Brother and Kin
Hi Hettie!
We’re really sorry to hear about the frustration you experienced with the delivery of your order. We completely understand how disappointing it must have been, especially when you placed your order well in advance of Christmas, and we sincerely apologise for the delay and the lack of timely communication.
Your feedback is valuable to us, and we’ll be reviewing our processes to ensure this doesn’t happen again.
We're happy to hear that you were pleased with the quality of the product, and we truly hope you’ll consider giving us another chance in the future.
Best wishes,
Brother + Kin
I did not receive any information about…
I did not receive any information about the shipment following my purchase and when I sent an email regarding that but did not receive an answer until I dm them on instagram.
19 décembre 2024
Réponse de Brother and Kin
Hi Moeidur!
Thank you for sharing your feedback, and we sincerely apologise for the delay in communication regarding your shipment. - We understand how important timely updates are, and we’re sorry for the frustration caused.
We’re glad to see your order has arrived with you safely, and we appreciate your patience. - Your feedback is really valuable to us, and we’re working to improve our communication channels moving forward.
We hope to provide a better experience for you in the future!
Best wishes,
Brother + Kin
Took ages for correspondence once…
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Once in customs quick delivery this end.
19 décembre 2024
Réponse de Brother and Kin
Hi Suzanne!
Thank you for your feedback, and we’re sorry for the delays in communication regarding your order. We completely understand how frustrating it must have been to experience such a long wait, especially when the delivery was delayed until after Christmas.
We’re glad to hear that once the item reached customs, the delivery was quick on your end. - We’re working on improving our communication and processing times to prevent delays like this in the future.
Thank you for your patience, and we hope to provide a better experience next time!
Best wishes,
Brother + Kin
Great quality clothing x
18 décembre 2024
Réponse de Brother and Kin
Hey Michelle,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear that you love your Trademark Dual Zip.
Quality is important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
I ordered on Nov 29th and it never arrived for Xmas
I ordered on Nov 29th, said order was on its way Dec 5th and I have never received the item.
5 décembre 2024
Réponse de Brother and Kin
Hi Sandra!
We’re really sorry to hear that you haven’t received your order. This is absolutely not the experience we want you to have, and we understand your frustration
We’d love to resolve this for you as quickly as possible, and although we do hope this is resolved, however if this is still unresolved, please get in touch with our Community Care Team with your order details, and we will investigate the issue right away to ensure you receive your item or a suitable resolution.
Thank you for your feedback, and we apologise again for the inconvenience.
Best wishes,
Brother + Kin
Arrived earlier than expected
Arrived earlier than expected. Bought as a present .
Very good service.
17 décembre 2024
Réponse de Brother and Kin
Hey Janette,
Thank you so much for taking the time to leave us a review!
We’re thrilled your order arrived ahead of schedule, and we hope the gift was a hit!
Glad to hear you’re happy with the service, we’re all about making your experience as smooth and speedy as possible.
Appreciate you choosing us!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Lola,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We can’t wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Gorgeous Knits
Got knits for my boyfriend and my brother. Quality is amazing, honestly pleasantly suprised! Thank you!
7 décembre 2024
Réponse de Brother and Kin
Hey Laura,
Thank you so much for taking the time to leave us a review, we're so happy to receive this rating from you.
It makes our day to hear the quality of your recent order exceeded your expectations and I hope your boyfriend and brother are loving their new pieces!
Have a great day!
Best wishes,
Brother + Kin
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