Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Voir plus
L'entreprise a répondu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Voir plus
L'entreprise a répondu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Moyen
229 avis
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The wrong order has turned up and…
The wrong order has turned up and customer services have been very slow with responses. Still waiting for an outcome on my order after nearly a month of ordering it. Will not be purchasing from the brand again unfortunately
7 décembre 2024
Réponse de Brother and Kin
Hi Max!
We’re truly sorry to hear about the mix-up with your order and the slow response from our Community Care Team. - This is not the level of service we strive to provide, and we completely understand your frustration.
We can see you have since spoken with our team who got this resolved for you, however if you do have any further concerns, please do not hesitate to reach back out.
We value your feedback, and we’re committed to making your next experience with us a better one!
Best wishes,
Brother + Kin
Great item, slow delivery
Item is great quality and looks great, however I didn’t receive any delivery information for a while. It was only after I chased it up did I start getting updates. It was a shame because I ordered to take on holiday and ordered it over a week before.
5 décembre 2024
Réponse de Brother and Kin
Hi Lewis!
Thank you for taking the time to share your feedback.
We’re so happy to hear that you’re pleased with the quality and look of the item!
We’re truly sorry for the delay in delivery updates and understand how frustrating it must have been, especially with your holiday plans. - We’ll be looking into this to improve communication and ensure more timely updates in the future.
We appreciate your patience and hope to provide an even better experience next time!
Best wishes,
Brother + Kin
Delivery Time
The delivery time is extremely long. I placed my order on November 30, and as of December 19, the package has still not been delivered. Worse, the status remains stuck at "being prepared by the sender. It will be handed over to the carrier shortly."
They originally promised 5-8 business days, yet 20 days later—nearly 3 weeks—there’s still no sign of my order for just two items. Honestly, for an order totaling over €100, this is completely unacceptable.
6 décembre 2024
Réponse de Brother and Kin
Hi Coco!
We sincerely apologise for the significant delay with your order and the frustration it’s caused. This is far from the experience we aim to provide, and we completely understand your disappointment, especially after such a long wait. - We are reviewing this situation internally to understand what went wrong and ensure it doesn’t happen again.
We can see you have spoken with our Community Care Team via email and this has now resolved, however if you have any further concerns, please do not hesitate to get back in touch with the team.
We truly appreciate your patience and feedback, and we hope next time we can make this experience a better one!
Best wishes,
Brother + Kin
great customer service
originally sent incorrect item, but as soon as i let them know they sent out a new one and have said to dispose of the other by upcycling. really fast response and great quality clothing
5 décembre 2024
Réponse de Brother and Kin
Hey!
We appreciate you taking the time to leave a review.
We’re so glad to hear that the issue was resolved quickly and that you’re happy with the quality of the clothing! - We really appreciate your understanding and our suggestion of upcycling the incorrect item
Your feedback means a lot to us, and we hope to see you again soon with an even better experience!
Bets wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Ved!
We’re really sorry to hear that your order hasn’t arrived yet, and we completely understand your frustration. This is not the service we want to provide, and we sincerely apologise for the delay.
We can see your order has reached you safely, however if you do have any further concerns, please do not hesitate to reach out to the team.
Thank you for your patience, and we hope you choose us again in the future so we can turn this around!
Best wishes,
Brother + Kin
Ordered on 20/11/24 and still have not…
Ordered on 20/11/24 and still have not received my order as of 18/12/24. No answer to my support email too. Disappointing as normally delivery is quick
28 novembre 2024
Réponse de Brother and Kin
Hi Molly!
Thank you for your feedback, and we’re truly sorry for the delay in receiving your order and the lack of response to your support email. - We understand how frustrating this must have been, especially when you’re used to quick delivery.
We’re happy to see your order has arrived with you safely, however again, we sincerely apologise for the inconvenience. - Your feedback helps us improve, and we’re working hard to ensure a smoother experience moving forward.
Thank you for your patience, and we hope to provide a better experience next time.
Best wishes,
Brother + Kin
I ordered a zip up top and it took you…
I ordered a zip up top and it took you 2 weeks to left me know there was none left
10 décembre 2024
Réponse de Brother and Kin
Hi Clare!
We’re really sorry for the delay in notifying you about the availability of your order, and we completely understand your frustration. - This is not the experience we aim to provide, and we apologize for any inconvenience caused.
We’ll be reviewing our processes to ensure better communication moving forward.
Thank you for your feedback, and we truly hope to have the opportunity to make things right for you in the future.
Best wishes,
Brother + Kin
Product arrived damage - no response from customer service
Product arrived with a hole in it, given the item was €80 I would definitely expect better quality. I contacted customer service three days and have received no response, not looking like I’ll have a replacement before Christmas at this stage. Also faced issues with shipping even thought it was €20. Overall not a good experience given the price point
13 décembre 2024
Réponse de Brother and Kin
Hi Aiobhe!
Thank you for your feedback, and we’re truly sorry to hear about the issues with your order. - We completely understand your disappointment, especially given the price of the item.
We sincerely apologise for the hole in the product, the shipping delays, and the lack of response from our Community Care Team. - We're glad to hear the issue has now been resolved, and we truly appreciate your patience.
Your feedback is valuable, and we are working to improve both product quality and communication moving forward.
Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
Best wishes,
Brother + Kin
Delivered promptly & kept upto date on…
Delivered promptly & kept upto date on delivery
6 décembre 2024
Réponse de Brother and Kin
Hey Jean,
Thank you so much for rating us at 5 stars!
We're so glad to hear the delivery was prompt and that you were kept in the loop every step of the way.
We appreciate you taking the time to share your experience and we hope to serve you again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Saskia!
We’re really sorry for the mix-up with your order, but we’re glad to hear the issue has now been resolved. - We understand how frustrating this must have been, and we sincerely apologise for the inconvenience.
Your feedback is valuable, and we’ll continue working to ensure better accuracy in the future.
Thank you for your patience, and we appreciate you bringing this to our attention!
Best wishes,
Brother + Kin
Haven’t event received my order from 2…
Haven’t event received my order from 2 weeks ago, tried to contact everyone for updates managed to get to someone via Instagram but 3 days later still waiting for another reply. Not a positive first experience of my first purchase with the company.
8 décembre 2024
Réponse de Brother and Kin
Hi Kelsey!
We’re truly sorry for the delay in receiving your order and for the frustration caused by the lack of communication. We understand how disappointing this must have been, especially as a first-time customer.
We're glad to know that the issue has now been resolved, and we sincerely apologise for the inconvenience. - Your feedback is incredibly valuable, and we’re taking steps to improve both our shipping and Community Care response times.
Thank you for your patience, and we hope to provide you with a much better experience in the future.
Best wishes,
Brother + Kin
My parcel is delayed
My parcel is delayed. Absolutely no communication or reply to me email. No updates either for a week
30 novembre 2024
Réponse de Brother and Kin
Hi Selin!
We’re really sorry for the delay with your parcel and the lack of communication you experienced. We completely understand your frustration.
We’re glad to know that this issue has now been resolved, and we sincerely apologise for the inconvenience it caused. - Your feedback is incredibly important to us, and we’re working on improving our communication and shipping processes to ensure a better experience moving forward.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Joey!
We’re really sorry to hear that you had a negative experience with our shipping times. We understand how frustrating delays can be, and we sincerely apologise for the inconvenience.
Your feedback is important, and we’re actively working to improve our shipping process to ensure faster and more reliable delivery in the future.
Thank you for sharing your experience, and we hope to have the chance to serve you better next time.
Best wishes,
Brother + Kin
I am still waiting on my parcel ordered…
I am still waiting on my parcel ordered on the 20th of November and it feels now customer support is ignoring me after me sending emails to find out where my parcel is. I also placed a second order in the 29th of November and have still not received that yet.
Not impressed by the service
6 décembre 2024
Réponse de Brother and Kin
Hi George!
We sincerely apologise for the delays and the lack of communication you experienced. - We completely understand your frustration, and we’re really sorry that this was your experience.
We’re happy to hear that the issue has now been resolved, and we appreciate your patience throughout this process. - Your feedback is valuable, and we’re working hard to improve our Community Care and shipping processes to prevent this from happening in the future.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time.
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Isabelle,
Thank you so much for leaving us a review!
We're thrilled to know you love the quality of the items in your recent order and we hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hey Tyler,
Thank you so much for leaving us a 5* review!
We're so pleased to hear that you love the quality of your new Hutch Knit Jumper. Quality is so important to us here at Sisters & Seekers, and we're so happy this is reflected in your recent order.
Have a great day!
Best wishes,
Brother + Kin
Absolutely awful service
Absolutely awful service , i ordered a hoodie over 2 weeks ago and still no sign of it , i got a notification a week after ordering that they had sent it out and a week later it still hasn’t been received by royal mail. i got told id have received it by now and i haven’t !
11 décembre 2024
Avis spontané
Réponse de Brother and Kin
Hi Daisy!
Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. - We completely understand your frustration, and this is not the experience we want you to have.
While we aim to ensure timely deliveries, it seems there has been an unexpected delay with Royal Mail, and we deeply apologise for the inconvenience this has caused.
We hope you choose us in the future so we can turn this back around!
Best wishes,
Brother + Kin
No reply to emails and cancelled order after nearly 2 weeks
Waited on an order from Black Friday sale for nearly 2 weeks, emailed multiple times after paying for delivery and then my order gets cancelled with no reason why when it’s meant to be a Christmas present.
9 décembre 2024
Avis spontané
Réponse de Brother and Kin
Hey Alex,
Thank you for taking the time to leave a review of your experience with us.
We are sincerely sorry to hear your order was cancelled due to a technical glitch, we appreciate how frustrating this is.
We are working closely with our Technical Team to identify exactly how this has happened to ensure this can't happen again.
Again, we would like to apologise for any disappointment caused by this.
Best wishes,
The Brother & Kin Team
Very long wait. 2 weeks before items arrive
I ordered my items over 10 days ago and only was notified it had been dispatched today. I was raving about sisters & seekers to my partner as i think the quality is great. but i’ve never waited so long for a UK brand to ship before. Disappointing
9 décembre 2024
Avis spontané
Réponse de Brother and Kin
Hey Lucy,
Thank you for your review!
We do currently have a 5-10 working day delivery time frame currently due to high volumes of orders, however our team are working around the clock to ensure orders are dispatched as quickly as possible.
We can see your order was dispatched and delivered within our shipping time frame and we really appreciate your patience in receiving your order.
Have a wonderful Christmas!
Best wishes,
The Brother & Kin Team
Réponse de Brother and Kin
Hey Kate,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We're so happy to hear that you love the quality of the items in your recent order. Quality is important to us here at Sisters & Seekers, and we're so happy this is reflected in your recent order.
We hope to see you shop with us again soon!
Best wishes,
Brother + Kin
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