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After over 180 years in the business we understand all of our customers want the best jewellery at the best price and we provide just that. We stock a full range of pre-loved and new diamond, gold and silver pieces to suit any budget large or small. You can find a wide offering of high end swiss watches modern and vintage that can be currently found in our stores across Yorkshire and Merseyside. We also have a range of high street brands, to include, Fiorelli, Jay Jaz and Fred Bennet. Here at Brown and gold we provide various other services such as repairing, restoring, maintaining and bespoke making of jewellery pieces. We provide specialist Jewellery and Watch valuations for insurance purposes (prices vary). Servicing of swiss watches that include a 2 year warranty is offered at varied prices which are dependant on the watch. If you would like any prices, further information or have any questions about our products or services do not hesitate to get in touch as we are always happy to help here at Christopher Brown Jewellers.
4,1
20 avis
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If you want excellent customer service then you won’t go wrong with Christopher Brown Jewellers based in York. They make you feel special whatever your requirements. I would 100% recommend this jewellery store in York. Chris Brown gave us his full attention and listened to what I wanted. So if you are in York and want something special, pop along to Christopher Brown jewellers you can’t go wrong ☺️👍
Absolutely lovely ladies, helped me pick a bracelet for my partner, very professional,
Went in to ask their advice on whether some metal was in fact real gold. The lady looked at it for a second, said it was too yellow to be gold and it was just some scrap metal. We went to a second jewellers a few minutes away for a second opinion, who did run a couple of checks before giving an opinion. Turns out it was real gold. Simply running a magnet over and doing a test only took a few minutes. Ours was only a small amount, but would hate for someone who was struggling to be told their gold was scrap and they just throw it away. Go elsewhere, where the employees actually have knowledge.
I have used this jewellers a few times in the last few months for jewellery alterations. The ladies are knowledgeable and friendly. They offer good advice and always inform me how long things are expected to take. Debbie Cooke.
Réponse de Christopher Brown Jewellers
Thankyou for your kind words and for taking the time to leave a review. We are so pleased you were happy with your purchase. We look forward to doing business with you again in the future.
Beautiful jewellery reasonably priced, excellent customer services, had a fault on my second hand ring, was resolved very quickly would recommend
The staff were very curt when I called to check for a repair price. It’s been over a week & still no call. When I call it is an answer machine. I have never dealt with staff who treat their customers in this way. They do not deserve a 4 or 5 star service. A training course on Customer Service will be much more beneficial.
Réponse de Christopher Brown Jewellers
Dear Kevin, I am very concerned about the review you have left us as we try to give all our customers the very highest service. I see that you have waited a week for a call about a repair and I apologise. This will most likely be due to the repair workshop having not responded to us about the repair in question and therefore the branch team will not have been able to furnish you with further information. You should have been told that it usually takes a week to receive a quotation or update as the goods have to arrive there and then get inspected and assessments made. It then will usually take 3-4 weeks to carry out the work and return the goods. If you were not informed this would be the case I apologise once again but please could you contact us directly with the branch concerned and the repair ticket number and we will look into this immediately for you. Many thanks Christopher Brown.
I needed to order a replacement wedding band for my wife. Christopher Brown were the only jewellers who had an exact replica of the original. The ordering process was easy and we received the ring within 14 days. We're very pleased with the ring and the whole process throughout.
Price online is not the same in the shop? I love to place the order in store to support them but I was just advised to order it online instead.
Excellent personal service, Sam went the extra mile to help us find the jewellery we wanted and put other jewellery to one side in case we couldn’t find what we wanted. Highly recommended
I bought a watch on ebay, when it came it was losing 2mins a day, i suspected it had been magnetised so contacted Christopher brown,via email during the evening, even though they were closed i had a reply explaining about their repairs.
I took it in for them to look at, it took a while to get it back but when regulating a watch its not something that can be rushed, the guy kept it longer to check it was accurate which shows he was doing a good thorough job.
I was kept updated throughout which i appreciated and found the staff very friendly and helpful.
Very satisfied.
The cost was reasonable too
Oh my goodness, I can’t believe you are asking for a review. Since it has taken already 3 weeks and I still have not received my item. I am ready to put a stop payment on it. Obviously you are sending it by pony express. I will never use you again.
Thank you very much for my beautiful new watch, I am absolutely delighted with it. Thank you also to the lovely lady who spoke to me on the phone, who answered all my questions, and helped me with payment and delivery. I could not have had a better experience. I wish you and your company all the best, and will have no hesitation in recommending you in the future.
Best wishes C
Réponse de Christopher Brown Jewellers
Thankyou for your kind words and for taking the time to leave a review. We are so pleased you were happy with the service and hope you enjoy your watch for many years to come. We look forward to doing business with you again in the future.
Goods delivered quickly. Nice quality jewellery and well presented. Thank you.
Réponse de Christopher Brown Jewellers
Thankyou for leaving a review. We really appreciate you taking the time to share your experience with us. Come back and see us soon.
Superb personal service nothing too much trouble. Watch was as described, mint, and you'd never know it was not brand new. Thank you.
Réponse de Christopher Brown Jewellers
Thank you for sharing your experience and for your kind words. Glad you are happy with your purchase. We hope your wife enjoys her 50th birthday and we look forward to helping you with any purchases in the future.
Réponse de Christopher Brown Jewellers
Thankyou for leaving a review. We really appreciate you taking the time to share your experience with us. Come back and see us soon.
Ordered 2 rings on behalf of my mum to put away as Christmas gifts.
It's much easier to order online as my mum is housebound so she likes to look at what is available, so she can choose herself.
Ordering is easy. If you have any questions it is easy to get in touch, ask & get the answers.
You are kept informed at all stages of the process. The items you ordered are sent recorded delivery via royal mail. They are well packaged. The rings came in lovely boxes & a gift bag was with each ring to put the ring box in.
Great system & brilliant customer service. Would definitely recommend!
Réponse de Christopher Brown Jewellers
Thankyou for your kind words. Im so pleased you were happy with the service. We look forward to doing business with you again in the future.
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