Vision Avis 3

Never have I received such undermining and passive-aggressive communication from customer support as I did here.

I politely raised an issue about a feature that had previously worked for us but recently stopped functioning. Instead of addressing the concern professionally, Alex repeatedly focused on correcting my terminology and treated me as though I were a non-technical, unintelligent customer. Throughout the conversation, his tone came across as sarcastic, dismissive, and condescending.

Examples included comments such as:

“Do you understand how this checker works?”
“We have never had that feature.”
“Lol. It is not about whether we had this feature earlier. It’s just luck.”
“You are not saving parameters for all profiles! You are saving parameters of the CURRENT PROFILE.”

Notably, I never claimed I was saving parameters for all profiles, making these responses even more frustrating.

In the end, after I provided a video demonstration, it became clear that the issue was in fact a bug on their side, and Alex finally understood what I had been explaining all along.

Customer support should prioritize professionalism, respect, and problem-solving. Unfortunately, Alex’s attitude and apparent ego made this an unnecessarily negative experience. This role would be better suited to someone with stronger customer service skills.

there's no customer service if there any problem there's no one to connect to and all in Russian
Updated I got a help from Alex I think my issue it will be solved

I have tested adspower, gologin, dolphin, and incogniton anti-detect browsers, and so far my favorite is adspower and visionbrowser. Gologin had leaks, dolphin probably the worst thing ever please do not use it, it has crazy leaks, I put a custom location and it does the opposite of that, incogniton has a horrible interface and expensive for no reason. Everything in the vision browser is good except for the proxy checking, I have a UK ip and when I check it on vision browser it tells me its USA, but so far nothing is leaking, their proxy checker is inaccurate and hoping for a fix.