BTB Surveyors Avis 

122
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Still awaiting my survey report which is over a week later than the maximum given timeframe of 7 working days post survey. Having to chase every day simply for an update with little to no response eac... Voir plus

Noté 5 sur 5 étoiles

We had a level 3 survey undertaken for a 200 year old semi detached property in Kirk Ireton, which was worth its weight in gold, as it identified over £40k of work that needed urgent attention. The... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have had two full level 3 surveys from BTB and they have been fabulous both times. They have gone above and beyond both times. Such a professional service. Marisa is just wonderful. And we even got... Voir plus

Noté 5 sur 5 étoiles

Fantastic service - quick and efficient Within 10 minutes they had contacted my estate agent and agreed a date to do the survey. Survey report came back equally as quick and was incredibly de... Voir plus

À propos de l'entreprise

  1. Géomètre-expert en bâtiment

Écrit par l'entreprise

BTB Surveyors is a reputable and professional chartered surveying company offering services nationwide to meet the needs of clients. We specialise in providing RICS Home Surveys at Level 2 and 3, offering comprehensive property assessments that empower clients with the knowledge they need to make informed decisions about their properties.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

122 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(122)

32 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service, thank you

26 juillet 2024
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Réponse de BTB Surveyors

Thank you for the positive feedback! From the BTB Team

Noté 5 sur 5 étoiles

Professional experience

Good communication, professional service with a comprehensive survey report.
Arrived on time and completed the survey quickly and efficiently.
Hard to find fault with this company, recommended.

16 août 2024
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Réponse de BTB Surveyors

Wow, thank you for such a positive review! All the best from all of us at BTB Surveyors

Noté 5 sur 5 étoiles

BTB Surveyor was fantastic

BTB Surveyor was fantastic! Professional, & thorough. Their detailed report and clear communication gave us complete confidence in the process. Highly recommended!"

14 août 2024
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Réponse de BTB Surveyors

Thank you for the excellent feedback. We are delighted to hear that you found us professional and thorough and that you recommend us! Warm regards form the BTB Team

Noté 5 sur 5 étoiles

BTB Surveyors - 2 excellent reports

Used BTB twice in a short time to survey 2 houses. The first - a Level 3 survey at 77 pages long and thoroughly detailed - saved me from making a potentially disastrous purchase. The second, a level 2 survey but still at 69 pages - was also very thorough.
Marisa, the office manager was fabulous. Friendly, efficient and online to deal with queries at all times of the day and night, including weekends, although I did not expect any response out of office hours!
Not cheap but worth the money!
Recommended.

8 août 2024
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Réponse de BTB Surveyors

Such positive feedback, thank you! We shall pass your comments on to Marisa. Wishing you all the best for the future in your new home from all at BTB.

Noté 5 sur 5 étoiles

If you need a survey, choose here!!

Marisa was so quick at replying, answered any questions we had and was just perfect in the organisation. The full structural survey report was so detailed and Michael was great in telling us everything we needed to know. We really can’t thank everyone enough!

17 juillet 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you for your positive feedback. It's great to know we are delivering a five star service. Wishing you all the best in your new home, warmest regards from all the BTB Team.

Noté 5 sur 5 étoiles

I am so impressed with the service I…

I am so impressed with the service I received. The surveyor's report was very detailed and informative. The service both before and after the report was exceptional - I had lots of follow-up questions that typically would be outside the remit of a survey. However, in all these cases, Marisa was super accomodating and responsive.

24 avril 2024
Avis spontané
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Réponse de BTB Surveyors

We really appreciate your positive feedback and will be sure to pass these comments on to Marisa. Wishing you all the best in your new home! Warm regards from the BTB team

Noté 5 sur 5 étoiles

The service offered was exceptionally…

The service offered was exceptionally professional, beginning from the quotation stage to the explanations provided. The response was swift. The report is incredibly detailed and informative, providing valuable insights into the property's condition. It has helped me understand the potential expenses I may need to cover after acquiring the property. Mike elaborated on each point highlighted in red, discussing the pros and cons. Consequently, I now feel more confident in my negotiations with property sellers.
I would recommend BTB for their survey /Valuation services. Thank to the BTB team.

11 juillet 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you for such a great review. We are really pleased to hear Mike's delivered a great report and also advice to enable you to feel more confident in your negotiations! Warmest regards from all at BTB

Noté 5 sur 5 étoiles

exceptional company

Michael Booth's survey report was extremely helpful in our decision to halt our purchase on our first choice property and save us thousands of pounds. We employed him again with a much better outcome and we are almost through to completion. I have found this company to be very professional and helpful. I would highly recommend them.

14 juin 2024
Avis spontané
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Réponse de BTB Surveyors

Many thanks for the positive feedback! We will pass on your comments to Michael. All the best in your new home, warm regards The BTB Team

Noté 1 sur 5 étoiles

Didn't actually do a full survey as…

Didn't actually do a full survey as advised couldn't get access to the attic, didn't tell/ask anyone about this until survey report was produced. Estate agents advised they had the key, subsequently sent pictures and videos of roof. No response. Chased and Chased. 6 weeks down the line, having to book another surveyor.

The response by the company below is a complete fabrication. I have a images and screenshots of the conversations, texts/emails. To cover thier incompetence, they decide to lie even further rather than apologise and offer some reimbursement. Completely untrustworthy company when I have the receipts, beyond shocked.

Buying a house is a massive expense/decision. Things can sometimes go wrong but to double down on failures not offer any solutions and then continue to lie is a massive red flag. AVOID PEOPLE!

19 janvier 2024
Avis spontané
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Réponse de BTB Surveyors

Many thanks for your review and apologies that you feel unhappy with our services. When clients book in for a survey, both parties sign terms so everyone is protected and they understand their obligations. These terms highlight that the inspection will be carried out in a single visit and all accessible elements will be inspected and any inaccessible areas will be excluded from the report. In the instance of your inspection, the roof hatch was padlocked shut and the surveyor didn't have a key and therefore couldn't access the roof space. This was documented, along with a photo, in your report. On the day of the inspection, the surveyor contacted you to let you know how the survey went and informed you that due to the padlocked hatch, he was unable to gain access to the roof space. The surveyor offered to return to the property free of charge, which he isn't obliged to do under the terms of engagement, but you agreed with him that you would go back to the property and take photos and video of the roof space. Once received, the surveyor tried to contact you to discuss the images. Upon receiving your email to say you had not heard anything from the surveyor, the surveyor was contacted and requested that you sent the footage over again and he would take another look as he was in the office that afternoon. You declined this offer stating that you didn't wish to try again. Whilst we understand things from your point of view, in this instance, the surveyor completed the inspection and report as per his obligations of service as agreed in the terms of engagement and offered solutions to address the issue. We always strive to provide a first class service and go above and beyond to solve any issues that may arise. Kind regards from the BTB team.

Noté 5 sur 5 étoiles

Very good surveyor

Very good surveyor, good service. Glad we found BTB whose survey report provides lots of guidance for us. Also very responsible, reply my email even over weekend.

23 juin 2024
Avis spontané
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Réponse de BTB Surveyors

Many thanks for the positive feedback! Wishing you all the best in your new home, warm regards from the BTB team

Noté 5 sur 5 étoiles

BTB were very helpful and efficient

BTB were very helpful and easy to deal with. Responded quickly to queries and the survey report was well presented and efficient. I would recommend them

5 juin 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you for the positive feedback, Mrs. Kane. We are delighted to hear that you found our service helpful and would recommend us. Warm regards from the BTB team.

Noté 5 sur 5 étoiles

Polite and informative

Polite and informative, report supplied in the time frame given. Admin staff also very polite and friendly. Would recommend.

20 mai 2024
Avis spontané
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Réponse de BTB Surveyors

We appreciate the positive feedback, Pamela! Warm regards from the entire BTB Team!

Noté 5 sur 5 étoiles

Excellent service

We were very pleased with the service that BTB provided. Their pre-survey communication with Marisa was excellent, the survey was completed in a timely fashion. The quality of the report was excellent with helpful explanations of some of the more technical aspects. We were asked about any specific concerns and these were clearly addressed in the report. We highly recommend this service.

3 mai 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you so much, Chris! We really appreciate the feedback and your high recommendation! Many thanks from the BTB Team.

Noté 5 sur 5 étoiles

Absolutely excellent survey, so fast and thorough

Super, super happy with BTB Surveyors and would use again in a heartbeat. So fast to respond, really transparent with process and pricing, and extremely quick both to book in the survey and provide an extremely thorough report.

27 avril 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you so much, Magella! Wishing you all the best in your new home from everyone at BTB.

Noté 5 sur 5 étoiles

Level 3 Building Survey

Fantastic service and highly recommended. I request a Level 3 Building survey and I was very impressed.

The survey date was pencilled in within a few days of requesting and liaised directly with the Estate Agents.

The app kept me up to date and Marissa communicated throughout and responded within minutes to any messages I sent.

The surveyor (Michael) and colleague came out and were very thorough in terms of their inspection and assessment.

The report was written and sent within a week and was very informative and detailed.

I can only highly recommend BTB Surveyors to anyone looking to have a building survey done. The price was very competitive as well.

Many thanks

9 avril 2024
Avis spontané
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Réponse de BTB Surveyors

We are so pleased you were impressed with our services, thank you for such a positive review! We wish you all the best in your new home

Noté 5 sur 5 étoiles

Great service and value for money

Service was excellent, Marisa was very helpful and answered queries quickly. The survey was a fair price and the availability was good, meaning a quick process overall.

The survey was thorough, thanks!

14 avril 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you Zoe! We are really happy to hear such positive feedback

Noté 5 sur 5 étoiles

Highly recommend this company

Highly recommend this company! They have been prompt, professional and have excellent customer relation skills. Very pleased with the survey they conducted for us. Excellent company all round!

18 avril 2024
Avis spontané
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Réponse de BTB Surveyors

Many thanks for such a positive review, we really appreciate the feedback

Noté 5 sur 5 étoiles

Marisa

Marisa, is efficient at BTB Surveyors. She helped me with everything. And very professional in what she does.
I would recommend her to all my family and friends.
Thank you.

17 avril 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you for the positive feedback! Many thanks for using our services

Noté 5 sur 5 étoiles

Building survey

Instant response to my enquiry regarding a survey. Service overall was of a high standard and very efficient. The survey report was very detailed and useful.

12 mars 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you Lynne for the positive feedback, really appreciated

Noté 5 sur 5 étoiles

Fab service

Fab service - great price and quality report, received quickly

6 mars 2024
Avis spontané
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Réponse de BTB Surveyors

Thank you for the positive feedback. Pleased you were happy with the service. I shall pass this on to the rest of the team! Many thanks, Marisa.

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