Business Avis 

Not BT only a franchise. Once they get your signature they completely disappear. Complained about their salesman and Manager called me who was the last sales person who ghosted us 3 years earlier and left us with a contract and no support. Ofcom should be monitoring these companies as people are misled into believing they are actually BT.

Our experience with BT Local Business Lincoln has been a constant chain of errors and mistakes.

They do not understand the product they are selling, they don't understand the systems they are using to sell their product and they don't communicate.

Promise after promise, but a complete and total failure to deliver. I have been using them for some time now, i will not sign another thing.

Incompetent, lacking knowledge and ability - and that's practically everyone there i have had the misfortune of dealing with.

They are only interested in to sign you up a new contract, not care about service, after many days chasing , it ended up for me paying extra for switching my old telephone number to their BT cloud voice service.

BT really need to do something about allowing this bunch of clowns to go under their banner (BT Local Business Lincoln).
7 months of complete incompetence in every area:
- Mis-sold products
- Incorrectly delivered products (twice!)
- Bodged installation
- Incorrect billing
- Absolutely Zero customer service
- Senior management don't return calls or deal with complaints
Wish I'd not made the schoolboy mistake of not checking Google reviews before committing to them as its obvious many others have suffered the same fate as me previously.
Forewarned is forearmed - Don't waste your time/money, you will regret it.

Wait 5 mins for each chat response. I was busy for 3 mins and they sign off.

Absolutely awful company who fill you full of false promises and, once they get your signature, are VERY difficult to get any further with. BT Local Business, Lancs, Cumbria and Calderdale, is the trading name of SME Digital Solutions Limited, and they hard sell BT products, tempting you with reasonable prices. Check very carefully if they tell you that any existing lease will be settled - because, in our experience, that statement was a complete fabrication of the truth.

Untrustworthy rogues is too polite a description.

Like others here, I wish I'd read the reviews before signing as I was convinced they were part of BT.

im been waiting for more then 1 month they put broadband no phone line they saying agent make a mistake to take a order if you call them put u on hold then cut u off

Being ghosted...
After going ahead with a broadband order, I realised I was still in term with my current supplier and advised my "account manager" at BT Local Business that this was the case and to cancel the order. After responding to me initially, he's now not responding, and I cannot get through in any way to him, or anyone else for that matter. BT have been singularly unhelpful. I've left messages and voicemails but with no response. Appalling for a 'communications' company.

I've refused the equipment that was attempted to be delivered, but cannot stop Openreach from calling in a week's time. I've no way to cancel online. When they turn up I'll show them the emails telling them I cancelled.

NEVER going back to BT. Now I know why I left them in the first place over 20 years ago

I regret to say that my experience with BT Local Business has been nothing short of a nightmare. I was lured in by promises of top-notch service and a seamless transition from my previous provider, but what I received was a far cry from what was advertised.

Firstly, the sales process was misleading. I was assured that the services offered by BT Local Business would match or exceed what I had with my previous provider, XLN. However, after placing my order in October last year, it took months for any progress to be made. And when the broadband was finally installed at my business location in Fairfield Locks, it was a series of letdowns. Install dates were repeatedly pushed back, causing significant disruptions to my work schedule. And when the installation did happen, it was shoddy at best, with old lines left in place despite being in a listed building within a conservation area.

To add insult to injury, the broadband service is unreliable, often failing to connect with the promised EE backup. The speeds are nowhere near what was promised during the sales pitch, fluctuating between nonexistent to barely usable. At my studio address on G5 Catherine Street East, I received notifications claiming work had been completed when no one had even shown up. And when an engineer finally did arrive, I was slapped with an unexpected bill for installation services that were never agreed upon.

But the disappointments don't end there. The phone service provided by BT Local Business is laughably basic, completely unsuitable for a business like mine. I was promised a streamlined transition and no extra costs compared to my previous provider, yet here I am, still paying XLN and BT Local Business simultaneously due to the abysmal service provided.

In conclusion, my experience with BT Local Business has been a complete and utter disaster. I would strongly advise anyone considering their services to look elsewhere. The misleading sales tactics, poor service, and utter lack of accountability make them a company to steer clear of at all costs.

Save yourself the headache and find a provider that actually delivers on their promises.

BT Business, I wish I read the Trustpilot reviews before signing up with Btlocalbusiness - (JTalk LTD).
DO NOT sign up with BT Local Business JTalk Ltd. Find an alternative Cloud supplier.
Not honest, no customer support. We are a small but thriving business however JTALK limited are completely unprofessional, promised our service set up, but since Nov 2023 no new system. I've raised a formal compliant with BT (not sure if that will do any good) Waste of time and dishonest Stay away. Look elsewhere.

‘BT local businesses’ is not BT, it is a crowd of parasites selling over priced BT products with extra long contacts.
Their sales pitch is full of lies, from losing your phone number, to losing all your services from the copper to fibre switch over. Avoid at all costs…

I've not used their services but they relentlessly try to sell me their services. Their usual ploy is to pretend they are calling from BT to get past the receptionist and only when pushed several times will they actually admit that they're from BT Local Business, not actually BT. I've asked them on several occasions to not contact me. It's reached the point now that they have annoyed me so much, I wouldn't use their services if they gave them to me for free. I'd rather give money to someone else to see BT Local Business fail. Despicable and dishonest hard sales tactics and won't take no for an answer.

very bad service from BT local business in Manchester. I have been forced to renew my contract with them for 24 months after i sold my business and they refused to stop the contract.I used the contract in my home.They called me in December asking me to renew the contract and I refused .I called them again in January and I confirmed i will stop my contract.They ignore the two calls and i had a chock when i saw my bill for whole Feb and send new bill for March.They are really cheaters .Please be careful from them.

It is hard to overstate how bad my experience of BT Business has been. Last year, my broadband went down and when the engineer fixed it, he changed my telephone number. BT claimed that this was not their responsibility. Last week, My broadband went down again, and this time they totally disconnected my phone line. The engineer who did this, said he would come back to rectify it, he did not. Another engineer came, but had been given the wrong number by BT Live Chat so he said he couldn't fix it, two minutes after he left, I received a text from BT saying "we have fixed your fault"! I have made a complaint, have asked for compensation, and have asked to cancel my contract but they just do not engage, or take responsibility for any of their incompetence. Avoid at all costs!!

Placed an order in May 23, survey carried out & CDD of 29th July, After umpteen calls and emails, decided to cancel as they could not confirm after 4 Months !! yes, end of November when they'd be able to deliver the service. Received a bill for GBP 2050. So no service delivered, 4 months late & still no confirmation. Guess what the muppets at ombudsmans ruled in favor of ? Yes BT LB. BTW ombudsman are financed by all the communications companies, includes BT, Openreach !! How can this be fair ?

Complete absurdity. They claim to offer everything, but customer service is nonexistent. As a business owner, I've faced extreme disrespect. Lisa in the office is a mockery, stating she doesn't have time for my request. It's appalling. My advice: steer clear of these unscrupulous individuals. Be aware business owners. Do not order anything without questioning and looking into fine details.

We have been messed up badly by BT Local Coventry.
My business was promised VOIP (cloud voice) and were told the whole process takes less then 45 minutes and our lines will be up and running after that.
The person who signed the order on 14th Dec 23, promised it to be installed before the Christmas break. He does not answer the email or phone call.
We are still waiting for the account manager to be assigned and do not know how long will this process take. Its already been more then 4 weeks.

I'm actually exhausted dealing with these people- its utterly depressing. When you take matters into your own hands and actually deal with BT it doesnt get any better as you are met with call centre staff that act like bots in foreign countries that have flow chart answers and no nuance or understanding of what they are talking about.

My broadband should had been installed on 15th November. Here I am 29th December and having to terminate my contract with these liars and start again with Sky.

These people pretend to be BT but they are just sales sharks that sell as agents for BT. The clown that is Dominic Heath in the Rotherham office (yes local business: Rotherham for a South Leicestershire business) will promise you the earth and then go missing when it isn't delivered. I called him over 60 times (always being polite and calm) yet he didn't return a single call. His level of wanton disregard for customer service is truly the worse I have ever encountered.

I've had BT Open Reach turn up with no file notes on two occasions telling me they need to dig the road (yes, I know that I told the fool that was Dominic that on numerous occasions). I've had BT engineers turn up without the cabling ready from BT Open Reach. I've spent hours on phone calls, chat bots, and stupid texts that are in broken English that make no sense. Then I have had installation dates repeatedly but back and then cancelled for no reason only to be put at the back of the queue again. At one point a customer services personnel told me that a few months without business broadband is nothing - "some of our customers have waited a year!"

Today I have signed up in a painless way with Sky and been given an installation date.

Do not touch BT local business or BT business with a barge pole. They are totally unprofessional and absolutely useless. If I could give them -10 I would.

Friday_15_December_AD:2023_Q1951UTC

I started telecommunications services with B.T. Business in September 2010 for my company © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW ENTERPRISES LIMITED
At first, I thought of them as reliable and good. However, the employees seem to NOT care about my custom. I found verbal and text incoherence whilst having dealings with accounts and other departments.

In 2011, I thought B.T. were flexible as I overspent my quarterly budget. B.T. allowed for me to pay in installments. I had little or nil business disruption.

I subscribed to two BT mobile services for © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW ENTERPRISES LIMITED and another for © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW HOUSEHOLD.

Service and supply was constant. I was without business disruption and had services for all four accounts.

In 2009, I received mobile bill which seemed to be the total of each mobile bill previously issued added together.
Eventually complained. The bill was credited over six months later and service was restored. I didn't receive compensation

I was given a new number (which was recorded at BT as me switching numbers and terminated old service)

Over past 18 months, I have complained about eight separate occasions. My latest complaints where mostly closed without any acceptance of liability. One of my complaints (made this year) was referred to 'higher level' my complaint was about being approved for time to pay, but being without services within 7 days of promise to pay. This happened over twice in past three months.

When I had tried to obtain information from BT representative and discuss my accounts, the person wouldn't listen to me, and talked over me and ignored information I had to provide BT.

On Friday 08_December_AD:2023 all services was terminated. This followed payments onto five bt business accounts totaling over £300.00
Why terminate customers service 8 days after they have paid over £300.00? I have reason to believe BT no longer support me and my company.

On 8/12/2023, I had arranged to telephone my client to obtain answer to >£730,000,000.00 contractual supply of janitorial service for one year. Is this a coincidence? Instead, I had to inform my client that I had to close my office.
In addition, when phone line is off, I am unable to receive authorisation code from Microsoft. Consequently locked out of three Microsoft subscriptions as I am unable to have issue of automated password. Also have nil internet/ broadband, so unable to use office computers.

Having been loyal to BT since 2010, I decided to NOT resign contract for service supply for all five business accounts.

I wouldn't recommend BT though once did. I think service supply is likely to be better elsewhere. BT Business services have deteriorated into repugnance.

Good riddance.

31_December_2023_Q1647GMT
This weekend, I noticed adult content on mobile was off. I've contacted BT business use on two previous occasions. BT seem to fiddle, cheat and steal from me. BT Business are truly ridiculous!

Do not use this company. We were being treble charged. They lie. They really should be closed down.