BudgetAir.lv Avis 

I would rate them zero or negative stars - one star is too much
The services provided were misrepresented and not fulfilled as agreed, and my efforts to resolve the issue with the merchant have failed.

Key facts:
I purchased a ticket for a flight from Birmingham to Dubai via Istanbul operated by Pegasus Airlines, which was shown as one journey.

After payment, I discovered that this was two separate tickets (self-transfer) with only 2 hours layover, during which I would have to clear immigration, collect luggage, recheck in, and pass security again.

I had paid extra for a “Cancel for Any Reason” protection, but when I attempted to cancel, the system required PayPal (which I did not use to pay), and my country was not available in the dropdown.

Customer service was unhelpful and, at one point, outright rude.

I was referred to a third-party company, Hopper, which claims to have refunded me — but I have not received any funds on my card or received confirmation of how the refund was processed.

jeg hade en fantatisk tur til filipinerne , flyet var forsinket på vej hjem 1 time så var det fikset med ny billetter.

BudgetAir - мошенники. Я потеряла 760 евро. Они написали, что бронь отменена и деньги вернутся, но денег нет до сих пор! Люди не доверяйте им!!!

Boka inte med det här bolaget. Vi bokade en resa som de dagen efter avbokar pga inställt flyg. Vi var i kontakt med Ajet som skulle arrangera flygningen men de hävdar att flyget ska lyfta och att det inte alls är inställt. Två veckor senare får vi tillbaka pengarna men det saknas 3100:- Budgetair säger då att vi ska ta kontakt med försäkringsbolaget(Hopper) för att få resten av ersättningen. Hopper hävdar att så inte är fallet utan att Budgetair är ersättningsskyldiga eftersom de avbokat resan. Det här är ren bedrägeri. Boka inte via dessa om du inte är villig att förlora dina pengar.

No costumer hotline or number that we can call them, i need to changes the family instead input the maiden name. I dont know if i cancel the ticket or no, few days now trying to in touch with them, but no number that we can call. Hope someone can give me a contact number.

avbokar en resa som inte var avbokad nu säger dom att återbetalar om 8-10 veckor. om man ens får något tillbaka återstår att se

Boka aldrig med dessa.
Kundservice helt värdelös (IQ badboll).
Efter ett uppenbart fel från deras sida som kostat oss pengar vägrar de återbetala ett öre.

Bara att anmäla dom överallt om ni haft med dom att göra :)

Unreliable, "hand luggage always included" is a scam

Got a booking that says
- Personal item included
- Hand luggage included

Then I receive a ticket that say I only have a underseat bag - also known as personal item

I already called them twice and each time they keep telling me that i got it although clearly I did NOT - What a scam!

Der står jeg kan købe en automatisk tjek in men jeg kan ikke finde ud af hvor

Har lige booket og betalt 8 billetter, og sågar fået reservations bekræftelse derpå. Der blev ikke købt yderligere tilvalg, 2 timer efter kommer der så en mail på at flyrejsen er annuleret og pengene vil blive tilbagebetalt efter 5-10 hverdage. DET ER UNDER AL KRITIK😡

Booked a entire flight to and from CPH- AYT.
Due to their technical issue they cancelled the Flight CPH-AYT and want to refund me 1/4 of the price.
I requested entire trip refunded. They are unable to do that. So they have decided the refunded flight cost 1/4 and another cost 3/4. As I booked a complete and entire trip, it doesn specify in my ticket how much the diffrent trip cost.

Made a reservation with this company. They canceled my booking for the following reason.
We regret to inform you that your selected flight could not be booked. The fare you chose is no longer available by the airline.
i had only 1200 in my credit card account. They took 1100 and when they canceled my booking, it took 6 days to get my money back. I couldn't book any flights because i had no money.
These airlines do not care about customers' problems. Why do they charge money in seconds, but when it comes to a refund, it takes 10 working days? And what if the customer doesn't have more money in account to book another flight ?
i am going to make a formal complaint against their flight booking process.

Fiz uma reserva depois de ter pago cancelaram. O prazo para restituir é de 5 a 10 dias e não tenho dinheiro para comprar outra passagem. Se não havia o vôo ou por qualquer outro motivo porque aceitaram o pagamento.
Não há justificação.

Comprei uma passagens de Porto a Florianópolis e no mesmo dia o site cancelou dizendo não ter mais a tarifa selecionada disponível. Fui consultar meu reembolso e dizem não ter nenhum reembolso associado ao número da reserva.

There is no way to contact this company as in they have no phone number. There is a bot on their website that tells you your flight details but no direct details to contact support.

Spent thousand to book a flat home for my first Christmas home (with my savings) after year 11 years living abroad and not being able to travel. I booked my tickets with them, made all the arrangements only to receive an email a few hours later saying that they could not book my tickets and canceled my flights, I can expect a refund in 5 to 10 working days and gave me a $10 gift card... instead of contacting me and asking me if I would like credit to try and book a new flight through them immediately, they just canceled my flights and that's the end of it for them.
I have no other funds to book a new ticket with because these tickets literally cost me thousands, and I'm losing money on bus fair and other necessaries I bought in advance for my trip.

I deeply regret using this site. I chose BudgetAir because it looked like I would save $50 over other booking options and in the end I lost my entire $1,500 ticket to Kenya. This was a very costly mistake I hope never to repeat. I had an issue when I arrived for my original flight at the airport and tried for hours to reach someone through their chat message function. The chat bot was unhelpful and the person I was able to reach finally kept cutting me off and then not helping me. I eventually missed my outgoing flight and was not able to reach a customer service representative in time to rebook my flight or keep my reservation. I kept asking if there was someone I could speak to and they kept putting me off, saying the phone lines were down. When I asked to speak to a supervisor they said they were unavailable. Beware of this company! If you have any kind of issue that requires timely assistance, you won't get it!

I join the chorus: DON'T USE THIS SITE

I made a booking for three people, Hiroshima-Seoul. The BudgetAir.se site showed the price 3101:- through the whole booking process, until I pressed the PAY button.
Then the price obviously changed to 3300:-.

Thought this would be easily sorted by their customer support.
Instead, they continously answer that I paid 3300:-. (as if I didn't know that.... That was the whole point I tried to make, in 20 mails. That I should have paid 3101:-, not 3300:- )

Finally I gave up, and write this review Instead.

NEVER USE BUDGETAIR.SE!!!
IT IS A SCAM!!!

Har nu booket 3 gange indenfor 1 uge, og alle gange, er der "desværre" ikke denne pris tilgængelig mere. Hvad har budgetair ud af dette? Er det fordi jeg ingen tilvalg laver, og det derfor ikke er en god forretning for dem?

Virkelig dårlig kundeservice !! Det eneste man får at vide er den samme mail ,som er automatisk dannet ! Jeg vil ALDRIG bruge dette selvskab igen ! I am really sorry !