BudgetAir.lv Avis 

559
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would like to express my satisfaction with the experience of reserving and paying for my flight tickets. The entire process was fast, efficient, and user-friendly. The booking procedure was... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

UPDATE: Budgetair team has contacted me and the issue is resolved. I had a very disappointing experience with BudgetAir. My e-ticket clearly stated that checked baggage was included, but the air... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

559 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(559)

161 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ease to book

Ease to book. Low prices.

28 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We're glad you found it easy to book and that you were happy with our prices. Thank you for your feedback!

Noté 5 sur 5 étoiles

The price as written

The price as written, no surprises at cashier. E - tickets within minutes in a mail box.

28 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We're happy to hear that you found our pricing clear and that you received your e-tickets quickly. Thank you for your positive feedback; we appreciate it!

Noté 5 sur 5 étoiles

Доступно

Доступно, просто, ясно и понятно

21 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

thanks a lot , we appreciate your feedback

Noté 5 sur 5 étoiles

Clear procedure

Clear procedure, tickets came straight away

27 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We're happy to hear that the procedure was clear and your tickets arrived promptly. Thank you for your positive feedback; we appreciate it.

Noté 5 sur 5 étoiles

Ease of use

Ease of use, no problems, all clear

4 mai 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We are happy to hear that our product was easy to use and clear for you. Thank you for your positive feedback; we appreciate it!

Noté 5 sur 5 étoiles

5 stars, not 1.5

I really don't see why the 1.5 stars on Booking.com? :)

4 mai 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We appreciate your feedback and are surprised by the rating you saw on Booking.com. We will investigate !

Noté 5 sur 5 étoiles

Good

Good service

3 mai 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

thanks a lot, we appreciate your feedback a lot!

Noté 5 sur 5 étoiles

The whole process is simple

The whole process is simple, the flight price is affordable, all the necessary information is available.

28 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We're happy to hear that you found our flight booking process simple and affordable, with all the necessary information readily available. Thank you for your positive feedback!

Noté 3 sur 5 étoiles

I've been offered to accept changes in…

I've been offered to accept changes in flight which is not possible to make - first flight lands 30 min later than the second flight departures. Nobody checked that such proposed connection is not physically possible.

Later the team contacted me and the issue was solved, new flight had been booked.

23 avril 2026
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

We appreciate you bringing this to our attention. We regret that the proposed flight change had an impossible connection time. We'll investigate to prevent this from happening again. We also want to see how we can solve this for you. We will drop you an email to ask for extra information

Noté 1 sur 5 étoiles

When I booked my flight on the website

When I booked my flight on the website, I was prompted to add “Junior” after my name because I was traveling with my father, who has the same name. The system did not specify that “Junior” should only be included if it appears on the passport — in fact, it insisted that I add it to proceed with the booking.

As a result, the airline doesn't accept my ticket at the airport because my passport does not include “Junior.” I was then informed that I needed to pay €60 plus additional airline fees to correct the name, which I find completely unacceptable.

This situation was caused by misleading instructions on thewebsite, not by any error on my part. I followed all prompts exactly as presented. The lack of a clear warning about name entry rules led directly to this issue and to additional unnecessary costs.

18 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Não reembolsaram voo cancelado

Cancelaram um voo que eu marquei pela BudgetAir e eles nunca me devolveram o dinheiro.

30 mars 2025
Avis spontané
Logo de BudgetAir.lv

Réponse de BudgetAir.lv

Hello,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.

Kind regards,
Budgetair Customer Service
Bhumindra

Noté 1 sur 5 étoiles

I would rate them zero or negative…

I would rate them zero or negative stars - one star is too much
The services provided were misrepresented and not fulfilled as agreed, and my efforts to resolve the issue with the merchant have failed.

Key facts:
I purchased a ticket for a flight from Birmingham to Dubai via Istanbul operated by Pegasus Airlines, which was shown as one journey.

After payment, I discovered that this was two separate tickets (self-transfer) with only 2 hours layover, during which I would have to clear immigration, collect luggage, recheck in, and pass security again.

I had paid extra for a “Cancel for Any Reason” protection, but when I attempted to cancel, the system required PayPal (which I did not use to pay), and my country was not available in the dropdown.

Customer service was unhelpful and, at one point, outright rude.

I was referred to a third-party company, Hopper, which claims to have refunded me — but I have not received any funds on my card or received confirmation of how the refund was processed.

4 juillet 2025
Avis spontané

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