for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... Voir plus
L'entreprise a répondu
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Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... Voir plus
L'entreprise a répondu
UPDATE: Budgetair team has contacted me and the issue is resolved. I had a very disappointing experience with BudgetAir. My e-ticket clearly stated that checked baggage was included, but the air... Voir plus
L'entreprise a répondu
Оперативно. Удобно. Пока только у вас видела, что один человек может все заполнить, и отправить ссылку только на оплату- очень удобно. При замене буквы в имени- быстро отработали. И цены всегда самы... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
4,4
Excellent
557 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de BudgetAir.lv
We're glad you enjoyed your experience. Thank you for your kind words.
Thank you for your prompt response.
17 mai 2026
Réponse de BudgetAir.lv
We are glad we could assist you quickly.
Réponse de BudgetAir.lv
Hello Julius,
We're happy to hear you had such a positive experience with our service and support. We appreciate your kind words!
Kind regards,
Mark | Customer Service
BudgetAir.
Réponse de BudgetAir.lv
Hello Milko,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
John
BudgetAir.
“48-Hour Flight Change, 4-Hour Chat Queue, Zero Help: Worst Travel Support Experience of My Life”
My experience with BudgetAir during a major international flight disruption was honestly one of the most stressful customer service experiences I have ever had.
My airline changed my transatlantic flight by approximately 48 hours, which immediately affected multiple already booked flights and hotels for two passengers, creating hundreds of euros in additional costs and major logistical stress while I was traveling abroad in Peru.
BudgetAir informed me I had only 24 hours to respond or risk losing my ticket confirmation, yet their customer support was practically unreachable. I spent almost 4 hours in the chat queue with “30 people ahead” showing the entire time. When I finally reached an agent and explained the situation, the chat was abruptly closed and I was immediately asked to rate the service, despite receiving no actual assistance.
I repeatedly attempted to contact support through every available channel while under intense time pressure and received almost no meaningful help.
I understand flight disruptions happen. What matters is how a company supports customers when things go wrong. In this case, I felt completely abandoned during a very serious international travel situation.
I would strongly caution travelers before booking important long-haul or multi-leg trips through BudgetAir, especially if you may need urgent support during disruptions.
13 mai 2026
Réponse de BudgetAir.lv
We appreciate you sharing your experience. We are very sorry to hear about the difficulties you faced due to the flight change and the impact on your travel plans. We acknowledge the frustration caused by the long wait times and the lack of immediate support. We are taking your feedback seriously as we look for improvements in our support system. We will plan a call back with you today with a team lead to discuss the options. Kind regards Anne
Réponse de BudgetAir.lv
thanks so much for your review, we appreciate it a lot
Booking experience was very smooth
12 mai 2026
Réponse de BudgetAir.lv
We're happy to hear that your booking experience was smooth. Thank you for your positive feedback; it means a lot to us.
Quick and fast booking process
Quick and fast booking process, with clear description of the sections, without additional required clicks
9 mai 2026
Réponse de BudgetAir.lv
We're happy to hear that you found the booking process quick and easy, with clear information and minimal steps. Thank you for your positive feedback!
I like this app 🤩🤩🤩 and cheap tickets 🤩
10 mai 2026
Réponse de BudgetAir.lv
Thanks for your nice words, we appreciate your feedback
With luggage in the description, no luggage on the ticket...
I booked two tickets LH + SK
Clearly identified tickets with luggage on both ways.
End up with a ticket with luggage only in one way ...
9 mai 2026
Réponse de BudgetAir.lv
We regret that your booking did not include luggage for both ways as expected. We appreciate you bringing this to our attention, and we'll investigate the issue and get back to you by call or email latest tomorrow
Réponse de BudgetAir.lv
We're happy to hear that you found our process easy, with good flight options and prices. Thank you for your positive feedback!
Réponse de BudgetAir.lv
thanks a lot for your review, we appreciate it!
Réponse de BudgetAir.lv
so happy to see your review, thanks a lot!
The quick and easy search option.
1 mai 2026
Réponse de BudgetAir.lv
Thanks a lot for your review, we appreciate it a lot
Really very easy and will use again if…
Really very easy and will use again if it pops up!
30 avril 2026
Réponse de BudgetAir.lv
We're happy to hear that it was very easy for you. We appreciate you saying you'll use it again if needed!
Very easy to use
Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But still, the fact that they are considerate and take into account any potential problems - is worth being recommended. Great service.
6 mai 2026
Réponse de BudgetAir.lv
We're happy to hear that you found our service easy to use and considerate. It's great to know that you appreciate our efforts to ensure a smooth experience. Thank you for recommending us!
Amazing servive
29 avril 2026
Réponse de BudgetAir.lv
thanks a lot for your feedback, we appreciate it !
Réponse de BudgetAir.lv
We're glad you found it easy to book and that you were happy with our prices. Thank you for your feedback!
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