Build4less Avis 

Bought from build for less a few times now and will be returning,
First class customer service fast response times for help and delivery many thanks

Quick and efficient delivery. Very competitive pricing

Excellent service from start to finish, competitive pricing with quick and easy delivery options.

Great decking. Delivery on time. Driver helpfully. All round great buying experience

Great company, easy to deal with, goods delivered on time.

Found the website when searching for material to put a new roof on our two sheds. We found everything we needed, it was easy to order, good price, delivery was very quick and delivery person was very helpful. Good communication from company throughout. No hesitation in using Build4less again in the future and thoroughly recommended

Delivery arrived on time, friendly, helpful driver.

Ordered hardwood materials for a project. Arrived as described and well packaged.

We ordered a sink from Build4Less which was absolutely stunning but sadly, we soon discovered that the unit was too large for our new kitchen. We reported this Build4Less shortly afterwards who agreed to collect it. However, there would be a £10 return fee (we're fine with that) but also a reduction in the original price of 20% as a "restock fee". We are consumers and not trade and therefore is unlawful. Despite stating this fact to Build4Less and advising that our statutory rights as consumers override their terms and conditions, to date they have refused to collect the sink and refund us the total amount we paid, less the return fee of £10. We have therefore reported Build4Less to trading standards who have advised that they will be raising this issue with Build4Less.
In addition, the companies "cooling-off" period on the website is stated to be only 7 days - also in contravention of the law. It should be 14 days.

Updated review:
Having just read your reply - your t&c’s remain unlawful and Trading Standards will explain this to you. My contract was with Build4Less and not your manufacturer.
When a consumer purchases a product via distance purchasing ie online, the company MUST accept the return during the ‘cooling-off’ period. That is the purpose of the cooling off period - it allows the consumer to cancel the contract for ANY REASON - and receive a full refund. It doesn’t matter if the product is faulty or not.
The consumer is entitled to a full refund.
If I could give zero stars, I would.
All consumers should avoid using this company as their practices are unlawful and despite being advised of the Consumer Rights Act and associated regulations, the company has refused to issue us with a full refund.

When searching the internet for prices of corragated roofing sheets I came across Build4less. Their website was easy to use and they were very competitive on price. The ordering process was very quick and all communication were very good.
Delivery was on time and all goods arrived in perfect condition. Would recommend and would use again.

a great price, efficient delivery and on time- good follow up customer support

It was so easy to deal with Build4less
Excellent communication, outstanding service and quality goods (log splitter)
I recommend them without hesitation

I ordered composite decking and accessories from this company and found the delivery charges very misleading (they state free delivery for orders over £600 - but apparently that's only for some brands!). I was charged £95 for delivery. The order arrived and the decking was fitted. I then found we were short of 5 decking end caps so went to order these - and they wanted to charge £26 for delivery of this tiny package - which I obviously would not pay (the items were 72p each). Bought the same item on eBay - free delivery

Customer service is shocking, the company contacted me advising a certain amount of a product needs to be ordered and because I hadn’t ordered enough they asked if I required a refund, I asked for all of the order to be cancelled and refunded. they only cancel half the order and then charge £37.50 for a single fence post to be delivered. I was not given the opportunity to refuse delivery as it was dumped in my front garden. When I’ve tried ordering a single fence panel on other websites it’s not allowed me to place the order as I was not ordering the required amount hence no money was taken, Build4less have taken my money even though I had ordered less than the required amount. This company are scam artists

I bought a Shaker style fully glazed internal door from BSO. It's now fitted and looks great. The large tolerance for trimming was essential given the less than perfect Victorian door frame. I searched locally and online for a door with generous trimming tolerance and this was the best I could find.
The builder reckoned it was a good quality, good value door, and I'm pleased with the extra light it provides to both the kitchen and the hall and it's simple, modern style.
It was well wrapped to prevent damage and delivery was on the day as promised. The courier was pleasant and helpful.
Thanks. Michele

Ordered 32/1000 box profile roof sheets at a very good price. Delivery was fast and efficient with which I was kept informed at regular intervals by email/txt as to when this would be. Delivery driver was very polite and helpful with the drop off. My experience from ordering to receiving the package was excellent. Would fully recommend

Ordered 6 sheets of 18mm structural hardwood ply and 3 sheets of 60mm Celotex - good prices and free delivery.

First delivery of ply didn't come off the lorry, it was soaking wet, very warped, and delaminating.

Reported the issue straight away to Hayley Farrell and after a bit of communication about the grade of product to ensue I was going to get what I ordered, she managed to arrange the re-delivery of ply in perfect condition a day later so not to delay my project too much.

Issue with the first order was unfortunate and shouldn't have been sent out in that state, but the manner in which a compny responds to and rectifies problems should not be overlooked; I appreciate the efforts Hayley made to address the issues.

Also worth a mention was the delivery driver from Arnold Laver, top bloke who obviously understands good customer service.

Trawled the web for shed support brackets.
Not only did this firm provide exactly what I needed that also delivered on time with no fuss.
The standard e mail regarding delivery using a 20T lorry and access could be an issue made mine giggle when my purchase turn up in a Fe Ex transit van.
Product was way cheaper than anywhere else and was suitably fit for purpose. Thankyou. Job well done