Assuming they were not on hand as they took about 2 or 3 weeks to get them sent in the mail and I understand that can happen due to demand, but I got them and we are enjoying them as always!! they wer... Voir plus
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*Update* One of the owners (Martin) called me directly and we had a lengthy conversation. He is very polite and customer service oriented. He refunded my credit card and will be sending me a carton... Voir plus
L'entreprise a répondu
The cigars are great; however, it seems like the shipping took longer than usual.
Easy way for me shop direct wants thanks abunch waiting on box double chocolate wraps. Status shipped dates delivery speeds on account create account use promo for discount.
À propos de l'entreprise
Écrit par l'entreprise
Buitrago Cigars is your Cigars, Cigarettes, Ashtray, Humidors Distributor in Florida Thanks so much for visiting our online store. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or the content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. We opened with a mission. A mission to provide you with the best prices, and service possible. We cater all types of clients, Consumers, Convenience Stores, Liquor Stores, Tobacco Shops, and other Cigar Distributors and Wholesalers, so no order is too small or too big and rest assure that you will always get the lowest prices and best service. Our state of the art warehouse and location allow us to not only keep the freshness cigars but access to over 1000 different brands and styles, well have all major brands like Swisher Sweets, Black & Mild, Dutch Masters, Wesport, White Owl, Phillies, Game, Garcia Y Vega, Backwoods and much more.
Coordonnées de contact
2500 Nw 79th Ave, 33122, Miami, Etats-Unis
- 8009748430
- martin@buitragocigars.com
- buitragocigars.com
4,0
Bien
525 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The shipment was received quickly
The shipment was received quickly, and the price was great! Thank you.
18 avril 2024
Hard to find blunt wraps…
Ordered some hard to find blunt wraps very well priced and I chose the cheapest shipping about a week later I received the exact ones I ordered and very fresh btw happy with my purchase will definitely be ordering again.
12 avril 2024
Avis spontané
I ordered via the guest portal
I ordered via the guest portal, $93.17, on March 27 and have not received my cigars and have not heard back from you yet.
27 mars 2024
Avis spontané
Buyer Beware
When you order a item from them if they don't have it instead of refunding they send what THEY think is a replacement. Then when you contact them about they sent what you did not order they will let you know it was not in stock ( I read other reviews on this after the fact). Then they will proceed to inform you that you get no send back or refund and offer 1/2 off store credit. Why would I want a store credit when this is the business practice of the company. I would suggest for anybody reading this to stay clear of this shady company, because you as a customer means nothing but a dollar sign to them. In other reviews I have seen that the only time they want to reach out is when the (target) customer leaves a complaint on consumer affairs or BBB. Use this business at your own risk.
22 mars 2024
Avis spontané
Réponse de Buitrago Cigars
Dear customer
Thank you for the order . The item you received could have easily return via our automated software . If you decided to keep it is out of our control but our return process is pretty straight forward and easily to use.
You write a 1 star review is your choice but you could easily return item and gotten a full refund .
We have bad reviews but we have over 1000 5 starts across all review platforms versus our competitors which pay to delete all the bad ones .
BBB has no right or control or any power over any business. They are just another business selling you a service to be acredites which has no benefit at all.
We been in business over 9 years and have 0 complaints . And have over 29,000 satisfied clients .
If you want a refund all you has to do was return the item using our self guided return process for which you would get a prepaid label
Thank you
So far placed order on March 8th and…
So far placed order on March 8th and still nothing just says awaiting fillment. So I wrote them to see how Long it will take so hopefully it's all good but will update review if actually comes
8 mars 2024
Avis spontané
The package was received damaged…
The package was received damaged resulting in two packages of cigars (10) broken. Would appreciate a replacement of the two packs damaged (a total 10 cigars).
19 février 2024
I will NEVER buy or recommend this…
I will NEVER buy or recommend this brand to anyone. It completely crumbled in my hands right out the package. All 3 of them. Even water didn’t help. This is a horrible brand and such a huge waste of money.
I bought the Honey Berry 3 pack. It’s just $1.99 and I still want that back because this wasn’t worth it.
1 mars 2024
Avis spontané
Réponse de Buitrago Cigars
Dear Customer
Your review is for the brand owner not us
We are not a brand owner or manufacturer of any product . We are a retailer . We don’t make any product . And this review is unfair to us. Please read back of the package you bought , and contact manufacturer
Do not order from this website
Update 3-1-2024.... After leaving reviews on different sites they finally responded trying to push blame on me. I only received one email from them, but all good, order was cancelled and money refunded, so I'm happy.
Ordered cigars from them a week ago and still they have not even shipped. I have emailed numerous times and I only heard from them once. I have tried to cancel order and have them refund my money and they still won't respond. I'm guessing they are running some kind of scam, as I am now finding out others have had the same complaints.
22 février 2024
Avis spontané
Réponse de Buitrago Cigars
Dear Customer
Thank you for the review. You ordered derringer filtered cigars which we emailed you to let you know about a brand switch to Cheyenne and we would cover difference and price., and never received response from you so order was on hold and we cancelled it after not receiving response within 7 days from the email we sent . We are sorry you feel that way and think we a scam but I can assure you we are not , and unlike our competitors we don’t delete or pay to delete and review regardless of good or bad , we learn and try to change , and that is the reason we have grown to 50,000 clients and one of only stores with over 600 verified reviews on good and over 330 on trustpilot.
Thank you
Shipped quickly and correctly
18 janvier 2024
It was a great experience and best…
It was a great experience and best price for the items ordered.
18 janvier 2024
Cigars, Helpful, Kind, Patient
The order was perfect and delivered in great condition. Received the package in a speedy and secure manner. Thank you!
18 janvier 2024
it took over 2 weeks to ship out did…
it took over 2 weeks to ship out did not receive tell after 3 + weeks JR Cigars i get in 5 to 7 days i was looking for the Phillies Mental that no one has anymore so i will keep using jr
18 janvier 2024
What they say and do is too different things.
November 24th I placed an order for Black Ops torpedoes with Buitrago cigars. Order was confirmed that day. December 1st contacted Buitrago cigars in regards to this order, it had not shipped and no contact from Buitrago about it. They no longer answer the 800 number, no response from the email had to use their chat. On Fri, Dec 01 2023, at 08:56 PM, Martin Buitrago wrote:
Back order. (They were not on backorder when I ordered them)
On Fri, Dec 01 2023, at 08:56 PM, Martin Buitrago wrote:
Should be shipping tomorrow ( They did not ship) Contacted them again, response was I will check . Refund shipping paid and add store credit to compensate for this mistake.( This did not happen)
December 6th I receive three emails two stated that the Black Ops torpedoes had been shipped one with the tracking number. Cigars arrived Saturday, what I received where TORO not what I ordered. This is twice I have order Torpedoes and received Toro’s, first order was in October, I figured it was a honest mistake. Twice in a row means you are selling items you do not have. If you want a cigar shop that’s sells what they don’t have and will say anything and not back it up this is the place for you.
1 décembre 2023
Avis spontané
The price of my purchase was awesome
The price of my purchase. If I walk across the street to the gas station I pay $3 for two Black & Mild cigars.
18 décembre 2023
very quick shipping
18 décembre 2023
Be Careful.
First thing I noticed is I didn’t get the correct item I ordered. The picture shows what you ordered and that is not what was delivered. Second I’m 4 packs in and ALL of them have been terrible wraps. They don’t respond to Customers so I’m just stuck with the aftermath
16 décembre 2023
Avis spontané
Fresh product & delivery promptly
22 novembre 2023
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