Bump Boxes Avis 

Products were decent. Predatory subscription practice with autorenewal and difficult to find cancellation button on website.

Waste of money, don’t do it please. The overall items aren’t great & once you decide to cancel you are charged a fee. It’s pointless… don’t do it. Save your money and time.

Husband purchased a six month subscription. We were disappointed in the first box. What they claim the value is, is nowhere near what was received. He attempted to cancel, but they said pre-paid subscriptions are not refundable. I guess they just take the money and run. Clearly they don’t put the money into the products and instead pour it into the marketing. Do not subscribe. Get the value for your money and spend it elsewhere.

UPDATE: As you can see by their response, there is no option of cancelling the subscription. Instead of being accommodating by cancelling a subscription, they would rather ship a box that gets returned to them every month for the next six months so that they can give me a credit to their online shop. I even asked if they could just skip to the credit and not ship the boxes. They weren’t accommodating to that either. Again, BUYER BEWARE.

I received the same products in several boxes and requested no more products for myself only for baby and still received items for me when I was already overstocked. They claim you are able to send items back when not satisfied but then charge $11 dollar shipping on an $18 dollar product. I have never been so unsatisfied with a subscription before. It was very user unfriendly to use from the start. Also, very return impossible!!

I ordered a 6 month subscription for my daughter 9/1/20. I called Bump Boxes and cancelled the subscription when the 6 months were complete. My daughter had her baby and therefore would no longer benefit from receiving the boxes. I discovered on 5/4/23 they have been charging my credit card $41.33 every month and delivering boxes to a residence my daughter moved from 7/21. I immediately went online and discovered my account was still active and 26 boxes were charged for a total of $960 and delivered without a current subscription and valid credit card! I cancelled it again and called and emailed the company. As of today, I have not received a return call and they continue to email me that they have "no record" of me cancelling after the 6 month subscription. The credit card I used to purchase the initial subscription expired 3/22. They continued to charge my card every month as a "virtual payment". If I did not cancel the subscription and wanted my daughter to continue receiving the boxes, I would have definitely changed her address! They state there has been no communication from me regarding changes to my account or missed shipments. I am confused as to why there would be communication from me regarding any issues because I cancelled after 6 months? Also, I received an email every month during the 6 month subscription detailing what would be in the box, if I wanted to make any changes and ship date. I have not received an email from them in over 2 years, coinciding when my subscription was cancelled. During the last 2 years, the cost of the boxes went from $38.16 to $41.33 again with no notice by email. I have sent emails inquiring how my expired credit card continued to be charged every month and why I did not receive monthly emails from them with no response to my questions. When you call Bump Boxes, there is no direct way for me to speak with a customer representative. The recored message states that I have already called and they will respond ASAP and they give a number you can text for additional help. No response to my text messages either. They have yet to respond but continue to email their "form answers" stating their renewal policies etc and they will issue me a store credit for 3 months. Go to the Better Business Bureau and read the reviews about this company. They are not accredited and they have a history of continuing to charge customers after subscriptions are cancelled. I have filed a complaint with the BBB. I posted on social media and they deleted my comments and have blocked me from their Facebook and IG pages. I have asked for at least a partial refund instead of the total amount as a resolution. The last email I received from Jessica in customer service said "they have reviewed my case, we will issue you a 3 month store credit and I want to be clear that this is the final resolution that we can offer". I am not only a Mother of 4 children, grandmother to 3 and a professional registered nurse for over 35 year, I am a consumer and my goal is to let other consumers aware of this companies business practices. Thank you.

My husband signed me up for a six month subscription it’s now been over a year and six months since i’ve had my baby. They make it imposible to cancel! DO NOT SIGN UP FOR THIS SCAM! No website to talk to their “mom squad” the page doesn’t load. There’s no customer care number. We can’t even log into our account anymore it’s almost like it doesn’t exist. We’re having to dispute the charges with our credit card company.

Wish I would have read this before interacting with the company. I echo all the other negative reviews are accurate. I bought a 6 month subscription for an expectant mother… even if the fine print says the subscription renews automatically, no reasonable person would think you would continue a pregnancy subscription after the baby arrives! Plus my daughter moved and never received the post-pregnancy boxes and I just realized I have been charged the past 9 months! It’s obviously a scam… and it’s a shame because they had some cute items in the boxes she did receive.

Terrible customer service, monthly products are a total waste of money. I bought this as a gift. After 4 monthly deliveries, the mom to be called me and said, "please don't waste your money". Products were never used and on top of all that, I had to pay to cancel the subscription. Please do NOT WASTE your money on this product.

SCAM ALERT - Customers be warned that the number of months they sell you is IN NO WAY related to their billing. The "six month", "nine month" and "twelve month" means nothing and is intentionally misleading you. They will keep billing you forever and just stop sending you products. Thankfully my credit card company is taking care of them, but be warned. This company is up to no good at your expense.

Wanted expedited shipping for my gift to my niece, but after I ordered the gift, it was not shown on the receipt. I have tried to contact the company, but they do not answer the phone or respond to texts. Very disappointing customer service. I hope she receives the gift. Their gift boxes are a nice idea.

Great boxes! Highly recommend

The worst company you will ever deal with. Do not purchase!❌❌❌
They are liars and they will not let you cancel. The box isn’t worth it. Everything is cheap and you won’t use half of the things inside. No phone number to talk to anybody. Horrible company.

They are very misleading in their advertisement and hold you to your subscription even if you are not happy with the items received. They do not think the box through. They sent me iron pills. When they should know that any pregnant person would already be on a prenatal and adding more iron to your routine will constipate you. The box was Very disappointing and cheap items. Not worth it. Stay away from it

Completely disappointed! I bought my friend 6months of boxes to celebrate her pregnancy and new baby! She got the first box and I didn’t think about it again. 11 months later I find out they’re still charging me and she’s still receiving boxes!! My friend thanked me but said the babies 3 months so the boxes don’t have to keep coming!! I had NO IDEA!! Sure enough they were charging me every month. There is apparently not a 6 month subscription…in fact after 6 months it just auto renews and keeps going!!! I contacted support 3 times including a supervisor and they did nothing!! No refund, nothing but “I am sorry you didn’t read the fine print”. I’m so mad. What was supposed to be a lovely $300 gift turned into over 900 and now I wish I had just bought her the crib. Don’t do business with them. Put together your own box!

I cannot explain how much of a waste this is. A good majority of the products have nothing at all to do with pregnancy and it’s a bunch of cheap “self care” items such as lotions, a million different scrubs, and really just useless crap that’s not even that great of quality.. reminds me of dollar store products. The baby / pregnancy items are rare and it’s mostly cheap junk as well. I’d say I liked about 20-30% of the items I received. The 4th trimester box “bitsy” is a waste as well. Total the stuff in the box is equivalent to about $25 worth of stuff. Do not waste your money. Also got a lot of repeat items.

Garbage customer service don't waste your money!

The Bump box is a great gift idea to self or others. However the customer service I received was not up to par. I did 6 mo subscription for myself then I did it for a family member for 6 months. I emailed them for assistance on cancelation. This didn’t not take place I ended up paying for two more boxes that I did not need. I requested a refund for the 8th box it is not due to be delivered until mid Feb. and I was denied a refund. This is not best practice and this is not how you treat paying loyal customers.

Paid for 6 months. Got billed an extra month. So I reached out and was basically told "Yeah, well. We billed you an extra month because after the 6 months you pay for we will keep billing you at full price. It's up to you to look out for that in the fine print" and they told me if I don't like it to cancel (and I did that promptly)

Got a box for my sister as a gift and on a hunch I opened it to check it before I gave it to her....

The products look like someone dragged them out from underneath a couch. I'm talking ripped packaging covered in dust and wrinkled like they were sitting crushed in a warehouse for a year. And literally tossed in the box with paper confetti. The sleeping mask looks cheaper than something you'd find at the dollar store. Even the body butter jar felt like the cheapest plastic on earth, it make a cracking sound when I picked it up. I'm embarrassed to give her this. Save your $50 and get a decent gift.

Deceptive cancellation policy, and the contents are not worth the money. Would not recommend