Bunchesandstems Avis 

Flowers are falsely advertised. Ordered breathtaking blooms, indulgence for $100. The flowers arrived upside down, and the arrangement was neither similar or close to being indulgent. The arrangement consisted more of leaves and flowers that were ill matching and unpleasant. Upon expressing my dissatisfaction and requesting a new batch of flowers to be sent or a refund, this was denied, stating fulfilment to value. I do not recommend people buying from this florists as they are scammers. They do not take accountability. Just really disappointed.

I paid for a >$100 bouquet and received something well below standard. They advised I would receive a $30 store credit and refused a cash refund.
I will be pursuing this with the ACCC.

DO NOT TRUST - SCAM!!!

After ordering a beautiful bunch for Mother’s Day, not only did it come 2 days late - they were NOTHING like the bunch I ordered. They were wilted, brown and embarrassing. Since the day of delivery I have been trying to get a refund and they keep pushing me to another action. A couple days ago they mention now it’s outside of the timeframe to get a refund. Nightmare company that just want your money. Never trust and please read the 100’s of 1 star reviews. Major scam and I will be telling everyone I know. Social media as well. Disgusting company and service. The bad reviews explain everything you need to know.

Scam!!!
Ordered my mum flowers for Mother’s Day on Sunday and paid for same day delivery . They arrived 2 days later on Tuesday… the flowers were not what I ordered and just cheap dead, wilted flowers , vase was completely smashed and the card was basically a piece of paper with my message stapled on. It was sooooo embarrassing!!

Warning to never ever purchase from any of their websites. They have several that all arrive in ‘Bloomex’ Boxes. They operate in many countries too!

I obviously emailed and called(which went to some call centre over seas) to check what had happened and they said they pay me back $5 for the broken Vase. They operate in different countries such as NZ/Aus and USA. It’s a clear scam to me and wish I’d researched before trusting this website.

Paid $120 dollars for a same day delivery for a birthday. Input address and price was calculated. Delivery day passed with no flowers. Another day passed with no flowers. The third day nothing arrived. We called support and they said they delivered the flowers that morning to the local post office??? But they didn't email or call and it's a rural post office and not open Saturday or Sunday so the flowers will be dead by the time anyone can get them on monday. The operator just hung up on us and said it would be escalated. Just an absolute joke of a service. Do not recommend, try someone more reliable.

Flowers arrived 5 days late, stinking and rotting. My Mum was pretty disappointed. I asked for refund. They denied and said they'd give the shipping fee back.. Will be submitting chargeback . Do not use.

Reference: Order #30260

Dear Josh,

We are sorry this delivery arrived late and in poor condition. The delivery-fee refund of AUD 19.95 has been submitted for processing.

Warm regards,

From You Flowers Australia Team

The flowers did arrive on the day they were booked to arrive but 3 days later they were going over and some of them were accually dead. They said that their policy is if the complaint is later than 48 hours they do not refund or replace anf offered a $25 credit on another order. When you spend $130 on a gift you expect them to last more than 3 days, It was very embarrissing for me and the recipient to let me know her gift had died after only 3 days.

DO NOT BUY FROM HERE! If I could give a zero star review I would.
Flowers were paid for in full and promised delivery on the day of our anniversary, the flowers weren’t delivered on that day, I was working away offshore and when the flowers arrived they weren’t left at the door for my wife but taken to the post office, no collection card was left for her to know this.
The flowers remained at the post office over the weekend as it was closed and they couldn’t be collected. There were emails and calls back and forth, the company only offered a $25 store credit in the beginning, my wife went to the post office on the Monday and as expected the flowers were dead, the box was very shabby and torn up the side and the bunch of flowers was tiny (paid just under $100 + postage). After sending through images of this and requesting a refund I was receiving no response after multiple emails, my wife was calling up and finally got through and was refused a refund and only offered for the same bunch to be sent out a week after the anniversary. My wife was obviously very disappointed and I felt terrible about the whole thing. The company could have done a lot more to rectify the situation as I understand mistakes happen but not replying emails for days to avoid the refund request was very poor to say the least. Not to mention they have disabled Google Reviews somehow so can’t make an honest review publicly to warn people. Most small businesses rely on those to build their brand unless trying to hide poor feedback.

Ordered flowers(8th May) 33529 for Mother's Day to send to mother in law, confirmation said may not arrive until the monday or Tuesday after, ok then. Well, they have still NOT been delivered. I have sent 2 emails now, and have requested a refund (which I better receive or i will be taking further action) and crickets, no communication at all, disgusting!!! Will never recommend to anyone.

That response seems to be your go to! I have the ordering number and invoice, I'd email them back to you but it appears you dont check you emails or respond other than to say you dont have an order for this!

Double checked address sent and billing address several times before purchasing, as they were different. The bouquet was sent to the billing address and they claim they were both the same on the order. I KNOW I didn't make a mistake as I'm OCD.
The flowers were half rotten on the carnations and smelt like fish. No one could handle the smell and a $120 order ended up in the bin. I emailed them with all complaints and they just said sorry, but that's not what we have on our end but in good faith we will give you a $20 credit on your account for future purchases. Like that's ever going to happen again!
Over priced, underwhelming, not helpful and smell from hell.

I agree with the previous reviews on this company. They are dishonest, unreliable, unresponsive and appalling service. They are a scam and take no responsibility at all for the level of distress they cause customer

Terrible. Ordered the biggest bouquet you can get for Mother’s Day full of white pink and orange roses. Received a bunch of green leaves and old broken flowers not even the same colour. On top of that I paid $20 for same/next day delivery for Mother’s Day and they got delivered on Tuesday.

I called them asking for a refund and they said “as they’ve been delivered we can’t offer a refund”. Never trust them, they know what they’re doing - scamming people, just look at all the shit reviews.

It took 5 days for the flowers be delivered from Brisbane to Rockhampton via startrack. They were all dead, wilted and a waist of $139.41. I have just found out that that absolute thieves have " generously given me a $30.00 store credit. What ever you do, DO NOT EVER USE THIS COMPANY. The fact that they never sent a receipt for payment and delivery confirmation should be your first alarm bell. They are absolute criminals and theives. There customer service personnel are mostly rude and exceptional unhelpful, every one of the bad reviews do not even come close to how bad this company really is. Run the opposite direction and use someone who is actually based in your area not based in the usa.

This service was terrible, my order was missed at the warehouse, first call told me it would be sent next day, nothing arrived, I sent 3 emails then second call said it would take another 3 days to be delivered, offered a refund which would take up to two weeks to receive and a store credit of $20! Poor comunication and service and still have not received order - beware!

Completely unacceptable. The flowers delivered were nothing like what was advertised, wrong colours, much smaller arrangement, and poor quality overall. Some of the flowers looked like they were already past their best.

I even paid extra for an upgraded arrangement and still received something that looked cheap and poorly put together.

Customer service was just as bad. Delayed responses, constant excuses about “stock substitutions,” and repeated attempts to offer store credit instead of taking responsibility.

Very disappointing experience, especially for something that was meant to be a birthday gift. I won’t be using this company again.

This company is absolutely horrible, they state they communicate via email about your order being cancelled and refunded, even though there is no email to be found. No refund sent through either, and customer service is terrible, not helpful at all and staff seem to not actually care about your problems. DO NOT ORDER anything from this terrible company.

Purchase Mother's Day Dozen Assorted Roses Special Classic which comes with (One Dozen plump luxurious long stemmed assorted colour roses - great for any occasion. Weve taken this beautiful rose bouquet and added gourmet chocolates, a stuffed teddy bear, and full size greeting card for your personal message). So we get an email just before midnight Mother's Day to be told that it will not be delivered till the 12th May, but then it didn't get delivered until the next day, and then when received there was only 10 roses a card with the receipt and not chocolates. So when I emailed to advised them at first that I was not happy that about the delivery cause at the time of purchase it was suppose to be delivered Mother's Day, but it didn't come to be told that its not come till the 12th which defeats the purpose of the gift being for Mother's Day to be told that it is coming 2 days after, but then it didn't come, it was 3 days after. Then when items were received, what they had stated you were going to received that didnt happen as welll cause it was only 10 roses not a dozen and no chocolates and then emailed them again about what was received and NO response. I did ask for a refund but they said it was to late and then they said that they would give a store credit, but instead got a 15% discount voucher.

What was delivered was not what I ordered (was of a lesser quality and content) and when I called twice to follow up I was more or less told I was confused, regardless that I had a picture of what I had ordered in my order confirmation email. The first person hung up on me when I asked how I could escalate my concern (I was not rude). The second person I spoke to told me to email an address that did not exist. This is a fraudulent operation that relies on people not checking with the recipient of the order what they actually received compared to what was paid for. I have since this review had a response - which basically says that as the flowers are seasonal, you don’t always get what you thought you were getting! I was totally unaware that chocolates and teddies are seasonal - silly me. This is a fraudulent organisation.

Terrible Customer Service via phone + email. Failure to deliver on time which failed the intended purpose. Was advised a credit/ refund would be received however whenever I follow up they just send a generic email to select credit or refund. Flowers are definitely overpriced for what they are.