Fromyouflowers Avis 22

I am honestly mortified and deeply embarrassed that these flowers were sent in my name.

I ordered them for one of my closest friends after the death of his wife of over 25 years and what arrived was completely unacceptable. The delivery was delayed and within days the flowers were dead, collapsing and rotting. It was genuinely shocking to see the state of them.

At such a heartbreaking time, the last thing somebody grieving should have to deal with is throwing away disgusting flowers that were meant to bring some comfort. I felt awful that this was the arrangement my friend received from me.

What has made this even worse is the company’s complete lack of accountability and care afterwards. The response has been cold, dismissive and completely lacking in compassion.

After reading other reviews, it is obvious this is not an isolated incident. I genuinely do not understand how a company providing bereavement flowers can continue trading whilst delivering products of this quality and treating customers this badly.

Absolutely disgraceful.

The worst company I have ever dealt with. I ordered flowers for mother's day and they were not delivered. After 12hrs I finally got someone to answer my on line chat. They refused delivery stating the address was incorrect. One line was in the wrong box but the address still visible. They refused a refund but said they would redeliver if I paid a fee. I confirmed the address and asked them to confirm the new agreed delivery date. Another 24 hrs later I'm still waiting. Absolutely shocking service. So I am now out of pocket, no mother's day flowers, zero customer service,no response. DO NOT USE THIS COMPANY. They will take your money and deliver nothing.

Absolutely awful! There were 2 flowers in the arrangement and the rest was greenery and it looked terrible. It was delivered to the post office and not the address given. Do not use this company!!

I made an order, five minutes later saw the litany of one star reviews and swiftly contacted customer service to cancel. The order was cancelled, and I asked for a refund. So far, they have only offered pathetic alternatives and have not confirmed my refund.

They have stolen my money, I will be pursuing them legally in accordance. This company is a SCAM and breaking the law. Avoid them, shop with a local florist instead. All the photos on the website are AI anyway.

Placed an order for Mother’s Day to be delivered on the 10th of May to my mum’s work. Received an email this morning saying delivery was moved to the 8th. I called their customer service centre only a few hours after receiving the email to advise this is not suitable as no one will be at the office to receive the flowers. Asked for delivery date to be reinstated to the 10th as ordered or the address to be changed. The representative was not helpful at all and just kept repeating her script. She said the delivery cannot be changed at all. I asked for a refund and she said this was not possible. I requested to speak to a supervisor, she said she would check with them. She advised that her supervisor said they “may be able to cancel the order” but it would be 24-48hrs to know. I replied this would leave me two days to organise alternative arrangements if needed. I asked to speak with this supervisor and she said they don’t have a direct line to management and that managers don’t take calls. Had to lodge a reversal request through my bank. Super unhelpful staff and a waste of money. Avoid this company at all costs. After this interaction, I researched the company and found it is a shell company for Bloomex Flowers which have had lawsuits from the ACCC due to false and misleading information.

Do not order from this company!!!!!!!!!!!!. I ordered flowers and they took over a week to arrive, which defeats the whole purpose. I rang multiple times daily for over a week to enquire yet they were unable to provide reasons & would ‘follow up with warehouse’ I’ve requested a refund several times and still haven’t received one. The flowers received were dead in a box. I ordered a vase. No vase. Terrible couple with zero empathy or support. Very disappointing service—definitely would not recommend.

Incredibly unprofessional. Ordered multiple orders. All were late and they called the recipients to say they would be late. They promised a box of chocolates and sent a single cracker.
Their business is terrible, the bouquets were inadequate and nothing like the pictures.

Don't waste your money, do your research and go with a real florist.

They’re unprofessional, they won’t arrive on time and they will not send you what you paid for.

Terrible service, did not provide same day delivery as requested. Expensive, lacklustre flowers.

If I could put negative stars I would! I organised a $150 bouquet to be sent to my Mum for her 70th birthday. The flowers did not arrive on the delivery day I requested, which when I ordered, was an available day for delivery. When I rang to ask where the delivery was, they said there was a delay and the order would be delivered the next day, so 3 days after I asked them to be delivered. The lady on the phone told me she had added a gourmet item to the order for the inconvenience. When I asked for a refund, she said 'we don't do that', when I asked to speak to a supervisor, she said 'we don't have supervisors'. The flowers were delivered, it had 3 stems and greenery, the mason jar that came with the arrangement I choose was too small to fit even a small arrangement in, and the so called gourmet item, was a packet of Arnotts Milk Coffee biscuits. To say I am livid, is an understatement. I have never had such bad customer service in my life. AVOID THIS COMPANY AT ALL COSTS!!!!

I ordered the PICK-ME-UP BOUQUET IN MASON JAR. They charged me an extra $6.95 as Tax added on. I wrote to them asking them to refund this tax because there’s no added tax to purchases in Australia. No response from them. However, they did write to let me know that they didn’t have the flowers I ordered and they would send a substitute. They also wrote that they weren’t able to offer me same-day delivery as their website advertised, instead, they would deliver five days later. Terrible service. Awful flowers not as advertised. Any erroneously charged me extra without responding to my multiple emails. Do not use this company.

Ordered flowers on Friday morning at 7:30 with same day delivery.
After nothing turned up by 4pm I emailed and asked for an updated delivery time.
Got a reply on Saturday saying they don’t know and will have to get back to me as they are using a local supplier.
After chasing them up again on Sunday I was told they will be delivered on Tuesday.
As these flowers were for my wife who was home from work sick on Friday to try and cheer her up, getting delivered Tuesday was a waste of time.
I asked them to Cancel and refund the order, they refused saying the order was already on its way.
I got notice Monday afternoon from Aus Post that a Shipping Label had been created, so they obviously weren’t “already on the way”.

Can’t believe anything they say.

I wish I had read these reviews before ordering from this company. If I could give zero stars I would.
I ordered. A few days after my order was due, I embarrassingly asked my friend if they received them and they did not.
Upon chasing up this company they said the delivery driver noted my friend had been discharged from hospital (which they had not).
I have spent from the 20th of March until 7th April following up and asking for my order to be refunded. The terrible flowers, with a jar in a box with a teddy bear (I did not ask for) turned up at my home address two days ago. What a waste of money - I would have been even more embarrassed if this delivery was received by my dear friend.

Avoid this company.

They advertised a specific product with a promised delivery date, but only after I placed the order did they inform me they couldn’t supply the product or meet the agreed timeline.

I contacted customer support immediately and made it clear that the substitute product and revised delivery date were not acceptable. I was assured at the time that a full refund would be issued.

Instead, I’ve now been given store credit—something I neither requested nor agreed to.

At this point, I consider the charge unauthorised. Their customer service is unresponsive. I'll be reporting their practices as fraudulent. If you value your time and money, I’d strongly recommend avoiding this company.

If I could rate with zero stars that would still be too much!
This company is a SCAM, steer clear if you don’t want to be robbed.
I placed an order on March 24th for delivery on the 25th. Despite several emails and phone calls the order is yet to be delivered. Emails have been ignored and phone calls deliberately disconnected. They boast same-day delivery and quality service yet provide neither.

Absolutely horrible service. They took my order, I received an email confirmation for the next-day delivery, and they called me on the day of to say they were not able to deliver. VERY DISAPPOINTED! DON'T TRUST THIS COMPANY TO DELIVER YOUR SPECIAL OCCASION FLOWERS!

Ordered same day delivery flowers for my grandmother who was having emergency surgery. I ordered at 9am with an “order before 2pm for same day delivery” guarantee. The flowers were not collected until almost 4pm, and my order status changed to “will be delivered tomorrow”.

I reached out to customer service to clarify what was going on and never heard back.

The flowers then apparently sat in a courier van overnight before being delivered to the hospital 2 hours after my grandmother was discharged and sent home the next day. The photo the hospital reception sent through showed a sad bunch of wilted flowers that looked nothing like the picture online.

Spent $100 for a bouquet of weeds to be thrown in the bin on arrival. A waste of time and money.

SCAM!!! I ordered flowers for valentines day for my partner in Australia, however, the flowers were never delivered. I have emailed them multiple times with no answer what so ever.

Ordered flowers on 26th February for delivery on 2nd March. Delivery has still not arrived, emails are returned as undeliverable, live chat is impossible I’ve been on it for days all I get is “ please wait” they have taken my $93 and supplied nothing. I m on holiday from UK and return in a few days. This company has just robbed me of my money

Do not trust this company. Totally misrepresents where they are from. Do not deliver the order and then proceed to say they try to contact you. No contact was ever made. Totally unreliable.

Such a scam. Bought the largest bouquet almost 95 AUD and a large box of chocolate + some chocolate truffles. Total order 144 AUD. It was a birthday surprise for my sister as we cant be together for her big day. I live in Denmark and she lives in Australia.

My sister received a tiny bouquet of flowers and some chocolate and crackers. Nothing like what I had ordered.

Dont use this scam website. You will be disappointed and you will pay too much.

No reply when I tried to contact them.