Burton & Co LLP Avis 

Relative passed December 2021 and this company was instructed to execute the will.
June 2023 after partial administration information received regarding a delay in full administration due to awaiting a property sale. Communication committed to providing quarterly updates - none of these materialised. Another member of the family mentioned new residents in the property, summer 2025. Cut to Autumn 2025 and subsequent requests for information regarding this from the co-executors have gone unresponded to by Richard French. Calls to the firm by the co-executor have gone unanswered for years by Richard French. Emails are responded to saying emails have been sent to him and receipt acknowledged by the admin staff.

The deceased passed away four years ago and the last contact from Richard French to the co executors was 2023. It is now 2025 and still he does not contact anybody.

How many other people have instructed him with such sensitive matters, how many other families's cash is in 'limbo' and unaccounted for - why does Mr French not respond to any communications? How many other families cannto find closure in their grief for their loved ones due to Mr French's due negligence and lack of duty of candour?

Complaints have been made to the Solictors Regulation Authority and to the Legal Ombudsman as this is completely unacceptable standard of service. This man deliberately ignores communication, some estates will be significantly high and whilst this is a small estate value it is the principle that far outweighs the monetary value. This behaviour is unconscionable and anyone considering using this firm for such a sensitive issue as adminstering a will, should exercise the utmost caution and check google reviews as well as thre are more complaints there about lack of satisfactory service particularly by this individual.

Whilst it is not possible to give a rating of zero, the one is for the initial progress he made from 2021 to 2023 in completing some of the work he was instructed to. From 2023 to current date the lack of contact and continued ignorance of contact is beyond diabolical, falls way below the standard expected of such a reputed firm (particularly individuals within it who succesfully sell property and offer amazing service as per the other reviews on google) and as such this man Richard French is to be avoided at all costs.

If you want more stress and frustration in addition to your grief, by all means instruct Richard French.

Upon successful remedy of this situation this review can and may be amended in future to reflect the efforts.

Thank you for your outstanding service

Very kind and friendly, explained the situation regarding my brother-in-law's will clearly and in a manner understandable to the layman.
Totally satisfied with the experience.

We purchased our first home and used Burton & Co as they had been recommended to us by a family member. They have been really brilliant, we cannot fault them at all. Communication has consistently been quick and we always felt that we were kept ‘in the loop’ through every part of the process. We had heard solicitor horror stories from friends and have been so lucky to have not experienced anything like this!
Thank you so much for everything, especially Felicity and also the rest of the team!

We recently used Burton & Co to complete a property transaction. The service we received from Julie Edgley from the conveyancing team was excellent. Julie always answered all our questions, and responded quickly and efficiently. We felt supported throughout the process and would definitely recommend

answered all my questions in full and in a very timely manner. on day of completion i was so impressed with how quick and early it was. Fantastic service. Thank you Felicity.

Quick and effective service to get personal guarantee done for BTL Mortgage , Thank you James

Exceptionally Professional

Burton and co have done conveyancing for us to sell our property and we used them 14 years ago when we purchased the property.
Excellent and timely service from start to finish. Highly recommend. Thank you Felicity.

Worked hard to ensure a very swift completion.

Fantastic team who are extremely knowledgable and detailed orientated. Our home buying process was extremely stress free and anything we didn’t understand was clearly explained. They remained in constant communication with updates and progress reports so we knew where we stood. Honestly couldn’t be happier with Felicity and Julie’s service. Thanks again!

“We recently used [Felicity at Burton & Co] for our remortgage and were very impressed with the service. Everything was handled efficiently, communication was clear throughout, and the process was made stress-free from start to finish. We wouldn’t hesitate to recommend them to anyone needing a reliable and professional solicitor.”

Very responsive, answered all questions, friendly phone calls and good level of updates. Noticed how good they were when other solicitors were very slow / poor.

Only minor issue which was frustrating was several members of the team would email but you were told to “Please reply directly to [insert partner email]” - they wouldn’t copy the person in, so each time you had to reply and add the partners email. Feels like an annoyance that is saved if the sender CC’d them in originally

Selling a house.
First class service.
A thoroughly superb selling experience.
Felicity and Alex we efficient, professional and made the whole process easy and stress free.
Thank you both.

We did a council right to buy and from the beginning until the end when it was completed Burton & Co was with us all the way they kept us informed in every matter.
We used this solicitor firm as its office was local to our village.
We would definitely recommend them to family and friends.

I put my faith into the family law solicitor and they didnt fight my case enough and allowed the local authority to do what they wanted , even though it was breaching discrimination, human rights , perjury and so forth . None of this is remotely legal ; and children are getting taken by the local authority too easily . I went through traumatic court hearings and was left to deal with what can be done next . I may as well have dealt with the court myself . I’m absolutely disgusted this is being allowed in the family court .

James was extremely helpful and provided a friendly and efficient service. Would recommend for any legal support no matter how small or large (in our case small).

It's been 18 months since mr French began handling my late aunts estate and still it's going on!
The sale handled by felicity lacey went smoothly and I would not hesitate to say she was great.
The rest is just an unbelievable shambles. No calls returned, no answers. It wasn't even a complicated matter. My review would be AVOID, AVOID, AVOID!

First class experience and exceptional help from James, who accommodated us at short notice.

Burton have been handling the sale of my mothers bungalow. Despite several difficulties thrown at us by the buyers, the service given has always been measured and very thoughtful. Suleman and Taylor have both been excellent.
For conveyancing, I would highly recommend