Bus Éireann Avis 

I am writing to formally lodge a complaint regarding the behavior of one of your drivers, which I found highly inappropriate and deeply upsetting. This incident occurred on the 24th of August, 2024, at approximately 4:50 PM at the Trim Castle bus station.

As a tourist visiting Trim Heritage Castle, I had purchased a return bus ticket to Drogheda. While waiting at the station, I saw a bus approaching, displaying what I believed to be the number 190. Given my condition of astigmatism and double vision, electronic lighted boards are often blurred for me, making it difficult to clearly read the destination.

Upon boarding the bus, I politely asked the driver if it was heading to Drogheda. His response was not only dismissive but downright rude. He replied with a sharp, "What does it say in the front?"—clearly referring to the electronic board that I had just explained was difficult for me to read. This response felt belittling and dismissive, particularly given my medical condition.

I am extremely disappointed that your driver chose to respond in such an unprofessional manner. A simple and courteous reply could have easily clarified the situation, avoiding the distress it caused me. Instead, I was left feeling bullied and insulted. It's unacceptable that I was treated with such disdain for simply seeking assistance.

It has also come to my attention that there are two bus lines departing from the same station with the same number 190, one heading to Drogheda and the other to Athlone. This only adds to the confusion and further emphasizes the need for drivers to be understanding and patient when passengers seek clarification.

I urge Bus Éireann to take immediate action in addressing this matter. This driver’s behavior is not representative of the respect and professionalism that passengers should expect from your service. Such conduct not only tarnishes the reputation of your company but also discourages passengers from using your services in the future. I strongly recommend that this driver receive appropriate disciplinary action and customer service training to prevent similar incidents in the future.

I trust that Bus Éireann will treat this complaint with the seriousness it deserves and will take steps to ensure that all passengers, regardless of their conditions or circumstances, are treated with respect and dignity.

Had a bus booked from Cork to Waterford at 6pm, bus showed up 20 minutes late. Bus was full when it arrived so I was turned away even though I had this ticket booked well in advance. I was told to wait for the next service in an hours time

My friend and I were at Mahonpoint yesterday 21-08-24, my friend left her house key with me in my pocket by mistake. She and her daughter got on the bus , i had to drive to meet the bus and try stop it safely to give them the key otherwise they would have been locked out. The bus driver Niall was so nice , he stopped safely and let me on the pass them the key, we need more polite and friendly drivers like this, thank you. :-)

Nem no Brasil os ônibus são tão ruins, não sei porque existe, não tem respeito pelos clientes, sempre atrasado, isso quando passam. Não cumprem orário, não se importam com os trabalhadores que precisam do ônibus para chegar ao trabalho ou para voltar para casa depois de um longo dia. Pior empresa que já conheci em minha vida.

On the w1 bus in County waterford at 8.55pm on August 16th. I use this bus often daily and have met some lovely bus drivers and I'm not one for complaing or leaving reviews at all but the behaviour from this bus driver is disgusting and rude I have never met a more ignorant man in my life. He needs to remember that passengers are actually humans and not peices of dirt like this man treats them. Also drove the bus like an absolute lunatic. This man is an embarrassment to be calling staff. Bus eireann do better here...

Had issues with them before, but never complained. This time have enough. Was traveling from Fermoy to Dublin on 2th August. First Bus was late one hour and then driver ignored me and never stopped. Had to travel to Cork city, buy new ticket to continue my trip. Wasted 3h luckily my flight was next day, otherwise would miss the flight. Its common practice in Bus eirran to sell tickets and if bus gets full in first stop driver would not let you in the bus on the next bus stop. Wouldn't recommend and would avoid if alternative is possible.

Very bad experience at bus eireann today .
We came for the bus on time but the doors were already closed and the bus driver waved us away and drove off .
Do not recommend.

They never respect their schedule. Very disrespectful

3rd world bus service. Clueless management. Embarrassing.

Dreadful service.
Booked a ticket to get from Knock Airport to Athlone on a Sunday evening.
Bus never turned up.
Bus Eireann, your service is disgraceful!!
Shameful, horrible experience, left stranded at Airport.
Avoid at all costs.

Horrible company, the most horrible public trabsportation company. Cancelled lined, so many delays, real bus arrival are far from the given time tables. Illegal strikes also.
Line 46 Always delays or cancelled. Bus drivers cannot change shifts in time.
Folks, nobody should buy tickets from ESWE. Buy Deutschland Karte instead. Pay less or nothing for the horrible service.
I hope you will go bankrupt soon.

Had an appointment in Gorey @ 4 pm. Decided to catch the 2.37 pm bus to allow an extra hour for bus delays. Phoned bus eireann customer service @ 3.05 pm told the bus was currently in Loughlins town. Bus eventually arrived @ 3.34 those alighting bus proceeded to rummage around in luggage holder. Eventually bus pulled off & was again delayed @ stop across from the courthouse. It is now 15.55 pm & bus has not yet reached Gorey. Obviously I've missed my appointment. Bring on the PRIVATISATION of Irish buses.

Avoid if possible, take the train instead

WORST EXPERIENCE EVER, AND NOT THE FIRST TIME NO NO , THIS COMPANY THINK THAT NO ONE CAN TOUCH THEM WELL , RUDE DRIVE'S, FALSE ADVERTISING BECAUSE AIRCON IS NOT WORKING 90% OF THE TIME SAME WITH BROADBAND ON BOARD , DRIVERS ARE THE WORST TYPE OF PEOPLE RUDE , SHOUTING TELLING PEOPLE THAT IF THEY DONT LIKE IT THEY CAN WAIT FOR DIFFERENT BUS OR WALK , SO IF YOU LOCAL OR TOURIST STAY AWAY FROM THEM IF YOU NEED TO TAKE THE BUS TRY DART OR MATHEW'S BUSSES.

The worst bus service in 208 route.i was waited for 45 min for a bus…it is been a repeated issue,i think they should plan accordingly when they have 2 busses coming together.

No 0 star option available. No toilet in the station and all ticket machines were down besides 1 which only took cash. Will have to relieve myself in the 2nd to last row.

Took a bus from Tuam to Knock airport at 06h32 on the 27th July, 2024 with Expressway. My husband is a pensioneer and holds a travel pass. Unfortunately my husband was told to pay the full price because my husband had forgotten his travel card. This is the first time someone has asked us for a travel card. This particular driver was not very nice and he was late too.

Bus scheduled to be in ballyshannon today at 5.15pm.
I was rushing to ensure I was there early I arrived at 5.10pm.
When I asked my sister to track the bus as it had not shown up, the tracker stated it wasn't even in Donegal town.
Arrived in ballyshannon at 17.50, 35minutes late.
I am now late to meet friends and will have to get a taxi as my friends had to leave.
Such a poor service.

Every single time I take one of these buses it’s horrible the timetable is always wrong.
Sometimes you’ll be doubting YOURSELF for thinking YOUR late but oh surprise! the bus was 10 minutes early and it leaves before you even get there and this ALWAYS happens it’s not a one time occurrence it’s always happening so maybe bus eireann be useful and make your buses ON TIME.

Yet again the scheduled bus never showed up, thanks again, I may have to be looking for a new job.