Bushcraftlab.co.uk Avis 

Customer service awful ! Placed an order in March and chase them in May because they didn't bother to update me that the product is delayed! Been informed after this chase that the goods will be delivered in June...nothing happened in June and ask for a refund ! They are some kind of liers .

Amazing customer service.
Great website, great products, and a really outstanding level of customer service.
I ordered from the website on the evening and before 12noon the next day I had a personal email from the proprietor thanking me for my custom. Not a confirmation of order email, or an invoice...nope, a separate, personal email to me thanking me for my business.
Something so simple, but so massive to the customer experience. It made the difference to me feeling valued as a customer and deciding to take the time to write a review on here.
Couldn't recommend more highly - and I haven't even received the items yet!

Excellent website and even better deals, I honestly dont think I will be shopping anywhere else for my gear before I've checked bushcraft labs first, their prices are very competitive and items are sent out quickly.

Good Communication from this company and item arrived in a reasonable timeframe. Will order from them again.

It is such a relief to be able to praise a company when there are so many out there who are not worthy. I bought boots, I got the best price that was available anywhere on the web, the communication was brilliant and my order arrived super-fast. Bushcraftlab are deserving of my 5 star review and I am sure I will re-visit at some time for another purchase. Thank you.

I bought the cobra rx adder crossbow from here mid march, expected delivery time was mid april, I didnt recieve until mid may due to covid and importing issues but Gary would always email me and keep me up to date on the latest he heard from EK archery. He gave a brilliant service and always thanked me when I bought something from his shop. Will definitely check this website first when I buy anything in the future

After a google search on fire stoves I discovered this small company in Cambridge. Although there was a disclaimer about the delay due to Corona virus. This seller did everything thing he could to see my order through. So I put another order in for a candle and a knife. This seller is an honest, efficient seller of good quality affordable products.

Ordered some bolts and spare strings and they arrived the next day even during lockdown, awesome service considering how swamped they must be right now. Definitely recommend.

Having place an order on the cusp of lockdown unfortunately my order was understandably delayed. Despite the pressure on the team at Bushcraft Lab I was kept informed throughout and refunded when the Covid-19 situation continued. Professional and efficient service. Thanks to Gareth at Bushcraft Lab.

Gareth provided excellent customer service. I highly recommend shopping with them as they are good, honest traders, with good prices.

Just received my 2nd order in a week . Best prices on the net, excellent customer service and super fast shipping. If you like camping, hiking or like me a collector this is the place for you. Hi to Gareth and the team all the best Martin.

Purchased a crossbow from them, it turned up when it was supposed too , great communication from company thanking me for my custom, but when I opened the box the sling was missing , emailed on numerous occasions, had a couple of replies and now nothing , no replacement and no more communication i must say I’m a little disappointed ,
Update new sling received, thanks again

Got a really good deal on an item I was looking for, followed by excellent communication and rapid delivery. Would buy from Bushcraftlab again without hesitation and would recommend to other online buyers.

Very quick delivery excellent customer service I will happily shop from them again and will do so soon AAAAAA++++++

Bought my first item from Bushcraftlab on Tuesday, arrived Friday . On top of confirmation emails once purchased Gareth from bushcraftlab made contact with me via email the day after ordering to confirm everything ok , professional honourable company . Over the moon with the Cobra R9 Rx .. what a bit of kit !
Thank you Bushcraftlab will be a loyal customer for sure

Made several purchases from these folks. Never disappointed with service/communications and products. VERY RARE these days find such honorable/honest company and their representatives. Without slightest hesitation, I, will RECOMMEND most highly this company
to anyone seeking FIRST CLASS attitudes towards customers, outstanding service and great value merchandise.
Keep up good solid work, appreciated. BEST UK seller, hands down.
Cheers SEER.

Unfortunately I had to return my item for a refund, no fault whatsoever though of the retailer. Their dispatch time's were quick with great customer service and quick replies to my e-mails. If only more online retailer's understood the importance of this kind of customer service. Wouldn't hesitate to buy from them again or to recommend their website to anyone.

Highly recommended!
Excellent customer service, helpful and friendly with excellent communication and fantastic products! Will be recommending to everyone I know that needs these kind of products.

Excellent service here, very forthcoming & helpful, fast delivery to & Gareth is an absolute gentleman. Will definitely shop here again.

Justin is fantastic he really cares about the customer even going out of his way to help me and correct inaccuracies in my order (my bad) and resolving and facilitating a happy conclusion