Busseys Norfolk Avis 

⭐ One star — With no end in sight

Our experience with Busseys Whiffler Road has become exhausting.

It started with our previous vehicle, which we had taken to what we believed was a reputable main dealership because it had developed some issues. Instead of the professional service you would expect, there was a complete breakdown in communication on Busseys’ behalf, alongside a prolonged and frustrating service experience. This was later acknowledged by Busseys themselves, who accepted that the communication had fallen below the standard we should expect.

We ultimately required a replacement car as a result of that situation. Despite everything that had happened, we chose to buy the replacement from Busseys themselves, because we felt it gave them an opportunity to redeem the situation and allowed us to finally leave with some peace of mind.

We collected our replacement Ford Focus in March 2026.

Little more than 48 hours later, after undergoing Busseys’ advertised 115-point check, the car suffered a serious fault. My wife was left stranded late at night in a dangerous junction, unable to move the vehicle, and had to be helped to safety by members of the public while waiting for recovery.

Busseys repaired the car and, despite seriously considering rejecting it at that point, we decided to give both the vehicle and dealership another chance.

Then, in early August — barely four months after purchase — we reported further faults with the car. It returned to Busseys later that month. They carried out the necessary work and covered the costs, which I am happy to acknowledge.

We collected the vehicle following those repairs and now, incredibly, warnings are appearing on the dashboard again.

We are therefore preparing to take a car we bought only a few months ago back to Busseys for the third time.

At this point, this is no longer about one unfortunate mechanical fault. It is about repeatedly losing confidence in a family car we deliberately bought from a Ford main dealership because we believed that would give us greater reassurance.

The whole experience has placed a significant amount of stress on me, my wife and our family. The repeated garage visits, phone calls, emails, breakdowns, waiting for diagnoses and constant uncertainty over whether the car can actually be relied upon have turned what should have been the simple process of replacing a family car into months of worry and disruption.

There have been helpful individuals at Busseys, and they have covered repairs where appropriate. I think it is only fair to acknowledge that.

But looking at the experience as a whole — from the original service failure, to needing a replacement vehicle, buying that replacement from Busseys to give them another opportunity, the replacement failing within 48 hours, returning again only months later with further faults and now needing to go back for a third time — this has fallen far short of what we believed we were getting by choosing a reputable main dealership.

With no end in sight, I cannot recommend Busseys Whiffler Road based on our experience.

We honestly couldn’t recommend Busseys Norwich enough, and particularly Ant, who made buying our new Tourneo such a brilliant experience from start to finish.

We found the van on Auto Trader, but with it being over 4 hours away and with very limited flexibility to make multiple journeys, we were understandably nervous about committing to a vehicle we hadn’t seen in person. We’d also recently had a really disappointing experience with another dealer, having travelled a long way only to discover things about the vehicle that hadn’t been disclosed.

Ant completely put our minds at ease. He sent us detailed videos of both the inside and outside of the van, which gave us the confidence to make an informed decision before travelling. We were also able to send photos and videos of our existing car to make the part-exchange valuation as straightforward as possible.

When we arrived, there was absolutely no pressure to go ahead with the purchase. We had the opportunity to properly look over everything for ourselves — and, importantly, everything was exactly as it had been shown to us.

The whole process was smooth, transparent, hassle-free and genuinely enjoyable. In a world where buying a vehicle remotely can feel like a bit of a gamble, Ant gave us complete confidence throughout.

We’re absolutely delighted with our new Tourneo and wouldn’t hesitate to recommend Busseys to anyone looking for a vehicle. Thank you, Ant, for making the whole experience so easy!

Had a service done on a van at 100,000 miles and it should of had a cam belt change at that point. It wasn't done and no advisary to have it done was issued. Ultimatly the wet belt has broken with catastrofic engine failure. We were told it was up to us to inform them it needed a belt change, as a company in a different field to mechanics I'm not sure how this can be the casee. Busseys have accepted no responsibilty and offered nothing towards the repair. Seems ludicrous we are in this situation and I would of expected more from a Ford main dealer.
This whole process has been quite laughable with Ford UK saying we had a perfectly good case for Bussey's to answer but they were unable to do anything more in the way of making Bussey's accountable. As a conclusion I have had to take the van to another garage to have the work done.
We are a very unhappy customers and would never use Bussey's again.

I was on holiday, along way from home, and staying in the middle of nowhere when my car developed a major fault.

I tried the Peugeot main dealer, with little success, so went to Busseys, Hall Road.

They could not have been more helpful. Meghan, Millie, and Wayne dealt with me, arranged to check my car even though the service department was very busy. Car was checked, they ensured they had the parts, and gave me a courtesy car, and within a couple of days (quicker than they said) had my car repaired. All the way through the encounter, the staff went above and beyond, a real credit to Busseys. I would highly recommend them. It's a shame they aren't my local garage!

It was a very quick and easy process dealing with Keisha on purchasing my new van. Very helpful and she kept me updated.

Our work vehicle was originally booked for toward the end of July for a service whilst I was on annual leave. Upon returning I found out that only the brake fluid was replaced. I called and it was sorted efficiently. when the engineer arrived today for the service they could not allocate the loan vehicle that was booked. This was resolved, however our engineers are only making money whilst on the road. This afternoon I received a voice message with the cost. Trying to get hold of someone first time is never a win, so unfortunately I was on another call. I ended up going down with the engineer to question the bill and it is a good job that I did, as the agreed removal for the annual inspection had not been removed, even though there was a note for it. This then had to be sorted. Now bearing in mind that this was a 36k service along with front brake change, I would expect a main dealer to wash the vehicle. No wash. I have since called and apparently service washes are not done anymore. I find this very disappointing considering how much we have paid, and we have kept purchasing commercial vehicles from Busseys Norwich. I am an ex service advisor, so I do understand the pressure, however I would expect more when you are charging a £190.00 per hour!

I purchased a car from Bussey’s showroom Norwich, trading in my 3 year old Fiesta, the whole experience was hard work from start to finish, the sales assistant was new and obviously not trained by the company as she had to keep asking other staff what to do, I blame Busseys for this, there was also lack of communication between staff as they phoned to ask how I was enjoying the new car two weeks before I got it.
I was also having my own registration transferred which I paid extra for however had I taken the advice of Bussey’s staff to collect the new car I would have been driving illegally before it was registered to be on the road.
The new car was supposed to come with 12 months tax and mot but that didn’t happen.
I could go on further.
Not the happy smooth experience I was expecting.

I was kept informed throughout the progress of my new car purchase by Peter. He was always helpful whenever I had a question and made the whole process smooth and stress-free. Overall, my experience was excellent, and I am absolutely thrilled with my new car. Thank you, Peter, for your outstanding service!

I appreciate the friendly well informed approach by staff. I have successfully used the Ford lease car programme at Busseys since 2011. The process has always been easy and supportive. I appreciate the back up provided and feel that I am able to make requests easily for understanding any new vehicle. I would willingly recommend Busseys to others.

Deanna, is an asset to the Busseys Norwich team. On our first interaction she greeted us like a friend rather than a customer and we had a great experience with her. She helped and communicated throughout our purchasing experience and we are very grateful of the support she gave us when switching to an electric model.

As always chandler of busseys Norwich handled my new car order well and I'm very happy with my brand new car

Bought a recent resale Capri - great experience all round - Peter who managed the sale was excellent

I enquired about a grenadier and John at Busseys couldn't have been more helpful, I had an extended time test driving the car and it absolutely confirmed how much I wanted one.

Although I ended up purchasing the car from another Ineos dealer (purely cost related), ultimately it was Jon at Busseys that sold me the Ineos with his customer service and attention to detail

Deanna was Very helpful and pleasant to deal with
Very professional
Many thanks

From start, to picking up the car was excellent. Helpful with whatever I asked. Customer service was excellent

The experience I encountered at Busseys was first class. I have always bought German cars in the past. I was looking for a cheap alternative weekend car so thought I would see what the BYD fuss was all about as I’ve heard a lot of good things about them, And from my first visit to enquire and test drive to actually buying my BYD Seal udmi was excellent Millie Green the sales executive was top class very polite and professional and nothing was too much trouble. And to be brutally honest the car was great but the service was better and that level of service convinced me to buy the car as I felt that if I ever needed help they will always be there for me. All of the sales team were great as well too as I went to ask Millie for advice but as she was busy with a customer, Her colleague Conner was extremely helpful also. Well done Busseys for developing a great team.. I can highly recommend your business.

Came in to look at a puma gen e spoke to Shannon about a test drive and she arranged it she was very helpful explaining all the controls when we got back we liked the puma however Shannon was busy with another customer so we Spoke to Charndler about leasing one he explained the different options buying was a better option for us with the government grant and free charger so we arranged finance he explained all finance details so we agreed to buy new car then he told us about delivery date June/July 26 .Good communication f
rom Chandler when we had questions about car .Car was delivered in June picked it up 19th June he explained all car controls on hand over which was very good overall the experience was very good .Ian wright

Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always gives best advice and deals . Very happy with the service I received

Disappointing After-Sales Experience

I purchased a Ford Puma from Busseys and, whilst the initial sales process was straightforward, the after-sales experience was unfortunately disappointing.

One aspect that stood out was being asked to leave a five-star review at the point of purchase, before I had even collected the vehicle and before I had the opportunity to verify that faults identified prior to collection had been rectified. In hindsight, this felt premature given the issues that subsequently arose.
Shortly after purchase, I experienced a number of issues with the vehicle, including persistent brake noise, FordPass connectivity problems, wireless charging faults, an engine management fault, steering-related issues and electrical faults. Two separate electrical faults ultimately resulted in the vehicle requiring two replacement batteries, and on one occasion the vehicle could not be collected as arranged because it would not start.

To Busseys’ credit, the vehicle was inspected on multiple occasions and staff at both Norwich and Fakenham were generally polite and professional. However, despite repeated visits, software updates, master resets, brake inspections and cleaning, several issues remained unresolved for a considerable period of time.

The most frustrating aspect was the communication. Emails requesting updates and clarification often went unanswered, including correspondence sent directly to management. I regularly found myself having to chase for information and updates regarding repairs and proposed resolutions. On several occasions I received conflicting information from different departments, which only added to the frustration.

The experience also left me feeling that the level of customer service changed significantly once the sale had been completed. During the purchasing process, communication was prompt and proactive, including requests for a five-star review before I had even taken ownership of the vehicle. However, once faults were reported, responses became slower, updates often had to be chased and several emails went unanswered. As a result, I was left with the impression that securing the sale was given greater priority than providing effective after-sales support when issues subsequently arose.

As the issues continued, I raised the possibility of rejecting the vehicle towards the end of March. At that point, after already experiencing multiple faults and repair attempts, my understanding from the discussions held was that if I wished to pursue rejection of the vehicle, I would need to take legal action and potentially seek resolution through the courts. Faced with that prospect, I felt I had little option but to continue engaging with the repair process and await further investigations. Given the ongoing faults, repeated visits to the dealership and the time involved, this added considerably to the frustration and stress of what had already become a lengthy and difficult experience.

After several months of discussions, Busseys ultimately agreed, “as a gesture of goodwill” to buy the vehicle back. Whilst I appreciated this outcome, the process leading up to it was unnecessarily drawn out and frustrating. I was advised that the buy-back refund would be processed within 3–5 working days; however, it ultimately took longer than that to be completed. During this period, further attempts to obtain updates from site management went unanswered.

I appreciate that vehicle faults can occur and that not every issue can be diagnosed immediately. My disappointment stems from the faults themselves but more from the handling of the matter, the delays in communication, the lack of ownership of issues raised and the inconsistent follow-through.

Whilst I am pleased that a resolution was eventually reached, the overall after-sales experience fell significantly below the standard I expected from a main Ford dealer.

Had a fantastic experience with Busseys and Jon who was extremely helpful and patient with me he managed to find me the best car for me , it’s absolutely fantastic I’m chuffed to bits and would definitely recommend anyone who needs a car to go to see the team at attleborough.