Motorvogue Avis 

from start to picking up my car Nadia

The sales team are great, but I too traded a car in as part exchange and the settlement figure has still not been payed after over 4 weeks, this has affected my credit rating, every time I phone up it will be done and it’s not. This is not a way a garage to run. VERY POOR and would not recommend anybody buying a car from this company.

OMODA 5 went in for a service at the King Lynn branch on the 4th September 2026, upon service being completed I was advised the the fitter doing the service had damaged my locking wheel nut and replacement would need to be ordered, after 1 week nothing had been ordered but was advised they were looking into it, after another week I was advised they were unable to source a new set, I asked the question if I was to source these myself would motorvogue reimburse me which was agreed, I have since ordered original OMODA locking nuts from Ebay and paid for myself, invoice and my bank details forwarded to Motorvogue and as yet 3 weeks later no payment for these parts, have chased and even visited Kings Lynn branch, no joy, saying accounts department at Norwich, have tried ringing them, no joy, what a joke this company is!! Beware!!!

The salesman, Otis, was very helpful and gave me confidence in driving and operating my first electric car. Nothing was too much trouble. The car itself is of great quality and drives extremely well.

I recently upgraded my Hyundai Kona with Motorvogue Bedford. I dealt with Dennis as a pre booked appointment. He had previously dealt with my son’s upgrade. I felt he was very thorough and very helpful. There was no hard sell and it was all at my pace. The show room is welcoming and there is a seating area with a selection of beverages. Dennis went through everything with us and we had a test drive that day. Great experience I would highly recommend them. 👍🏻

We purchased our new Hyundai Bayon from Motorvogue Hyundai, Norwich a year ago and I left a five star review . The sales experience provided by Tom Schram was excellent; no hard pressure sales just good honest helpful customer service. We were also pleased that the car was immaculately presented on collection and as a result we took out a 3 year service plan. We have been delighted with the car , comfortable, economic and no problems. We have had the first year service and all went well from booking the car in , the service and collection. We are well pleased and look forward to many years of excellent customer service from Motorvogue Hyundai Norwich.

Seems that is dealership is all about money & not wanting to cover issues on brand new motor vehicle which should be covered under warranty don’t be fooled by there health check for your car as this is another scam to get more money out of you
Wouldn’t recommend and again the warranty’s on there vechicles mean absolutely nothing just which I was aware of these serious problems with Motorvogue at Hyundai Norwich if you want a warranty purchase from Honda or Kia then you won’t be disappointed

I have just taken delivery of my new Alfa Romeo car. This is my fifth Alfa Romeo and I have dealt with Alfa Romeo, Norwich for a number of years. I cannot recommend them highly enough. The Sales Manager, Mr Gooda, is exemplary. He listens carefully, discusses customer requirements then presents options. Always honest, clear, up-front. From the point of ordering to delivery, you are kept fully informed to the day of handover - a faultless experience. The dealership also handles servicing and again the team is excellent.
The customer is always placed centre of everything.

Very happy with the service we had with lorena smy . Was very impressed with the help in getting myself a new jeep Avenger that I wanted . Very polite and helpfull .

DO NOT USE THIS DEALERSHIP (SEAT NORTHAMPTON). THEY WILL GIVE YOU GREAT SERVICE UNTIL YOU BUY A CAR, BUT WILL BE IMPOSSIBLE TO DEAL WITH ONCE THEY HAVE YOUR MONEY.

Unfortunately, this isn't based on one bad experience. Every experience I have had with Motorvogue has been negative, and after my latest experience I would not choose to use them again.

My vehicle has currently been in for repair for well over six months and remains un-repaired. Communication has been consistently poor - actually, bordeline non-existent. I have had to repeatedly chase by phone and email for basic updates, often having to chase multiple times before getting a response. When responses do eventually arrive, they are frequently brief, one-line replies that don't properly address the questions being asked.

I was without a courtesy vehicle for over half the time my car has been in for repair (over 4 months) despite repeatedly requesting one, to only be told 'My manager will not support you'.

What has made the current situation even more frustrating is how the proposed repair has been handled. I agreed to the original repair based on the diagnosis I was given, without being advised that I could potentially be facing a much more serious and expensive issue. I then waited months for the required parts, during which I later discovered the parts order had changed without this being communicated to me, and was only discovered when I cross-referenced the estimate list and realised the updated list had changed and queried it. When the parts eventually arrived, further checks found that the original proposed repair was no longer appropriate. Since then, I have been presented with various (false) accusations about what may have happened to the vehicle previously, despite repeatedly asking for evidence to substantiate these claims and not being provided with any. The explanation has subsequently changed again, and I am now being asked to pay a substantial additional amount simply for further investigation, with any actual repair still to come. After waiting more than six months based on the original course of action I was advised to take, I find it completely unacceptable that the solution being offered is effectively for me to spend considerably more money just to find out what is wrong.

Unfortunately, this isn't unusual based on my previous experiences here. On one occasion my car was in for a service and I was told I would be provided with a courtesy car because additional work was required. At around 5pm I called to arrange collection, only to be told there wasn't one available, leaving me to arrange my own way home despite living around a 25-minute drive away.

On another occasion, after collecting my car I discovered that things such as my windscreen wipers weren't working because fuses had been removed. I had to deal with the consequences after getting the vehicle home.

Even basic face-to-face customer service has been disappointing. When recently collecting a courtesy car, I walked in with no clear signage explaining where to go and told a member of staff why I was there, only to be met with “Yeah?” rather than any attempt to help. There have been other occasions where staff haven't looked up from their phones or acknowledged you, leaving you feeling as though you're inconveniencing them simply by being there.

The recurring theme has been poor communication, little ownership and a complete lack of customer care. Getting information can involve repeated calls and emails, and actually getting a meaningful response can be incredibly difficult.

I have also dealt directly with SEAT customer services during my current experience in the hope that they could help. Unfortunately, that has been equally disappointing. I received regular calls, but these largely consisted of asking me for updates on what was happening with the dealership. I found myself repeatedly relaying information rather than receiving any meaningful support, intervention or progress from SEAT themselves.

It's particularly disappointing because I've never had anything negative to say about the car itself. However, my experiences with the dealership, combined with the lack of meaningful support from SEAT when things have gone wrong, have completely put me off buying another SEAT.

After multiple experiences over the years, I genuinely cannot recall one positive experience I've had dealing with this dealership. Customer service shouldn't be this difficult. After waiting months based on the course of action they advised me to take, I am now left without a repaired car and being asked to spend substantially more money just to establish what the problem is.

Yesterday, monday 21 September 2026, I took my Citroene-C3 to Motorvogue, Bury St. Edmunds for a software 'Recall' update and was pleasantly dealt with by a charming, assuring, competent young lady called Annabelle.

Visited the showroom. Not a single member of staff visible. Walked past an office where three people were talking. They saw me but no one bothered to come out and speak to me. Went back after a few minutes - same result. God knows how they sell cars. Won't be going back.

Motorvogue Northampton sent golden ticket to buy new car arranged test drive drove 40 miles
ONLY TO BE TOLD NO TEST RIDE UNLESS I BUY TODAY
CAN THINK REST OF Motorvogue GARAGES ARE THE SAME
PRESSURE SALES AT THE WORST

Renault Group UK dropped several UK dealers last year saying “we have adjusted our sales site coverage to ensure the best possible, consistent, experience for our customers”
Had to go back there for the last of two “free” services recently. Arrived at 8.30 & advised dealer we would be waiting to collect car. It wasn’t taken into service bay until 12. Car not ready until 2.45. No apology, no explanation.
This comes on top of a huge battle some 12 months ago to get a dealer fitted extra (wing mirror covers on our ex-dem) replaced. Item cost less than £100 but being under warranty we expected it to be replaced.
On one occasion we were asked to bring the car in for the fault to be inspected-when we did we were asked to leave it for the day so somebody could examine and photograph both wing mirror covers! Laughable.

Updated review – MotorVogue Bedford

I recently purchased a new JAECOO from MotorVogue Bedford and part-exchanged my Toyota C-HR, which was still on PCP finance. I handed my Toyota over on 15 August.

Initially, my experience after the sale was very frustrating. For several weeks I was repeatedly told that the settlement matter had been passed to the accounts department, but I wasn’t given a clear answer or reassurance about what was happening. This caused me considerable stress and financial worry, particularly as the old PCP was still showing as active.

I have been using PCP finance for around 10 years with Steven Eagell Toyota, and I have never experienced this kind of situation before. My previous PCP changes and settlements were always handled smoothly.

I would, however, like to specifically recognise Remie, the Accounts Manager, who has been very helpful. Once I managed to speak with her directly, she listened to the situation, paid attention to the details and acted quickly to get things moving. She was professional, helpful and reassuring, and I appreciate the effort she has made to sort the matter out at pace. She also provided confirmation that the settlement payment had been raised.

Unfortunately, my experience with the sales team and the after-sales management has not changed. I feel there was a lack of communication and ownership of the issue, and I should not have had to chase repeatedly for answers after handing over my vehicle.

So, while I am grateful to Remie in the accounts team for taking the matter seriously and moving it forward, my overall experience with the sales and after-sales side of MotorVogue Bedford remains disappointing.

I hope the final settlement with Toyota is completed smoothly, but based on my experience, I would advise customers to make sure they get clear confirmation of all finance settlements when part-exchanging a vehicle.

Motorvogue in Norwich is run with exceptional staff, who never pressured us at any point to purchase, in fact they just wished to make sure we were making the correct choice……shout out to all, but Sophie and Sam went out of their way from helping us with the trade in on our Ford to gently guiding us to purchasing our new Jeep from Motorvogue in Norwich. One word describes both the staff and customer service we have joyfully received these past two weeks with them……outstanding! We very much look forward to returning to Motorvogue in Norwich in a few years, to repeat the wonderful experience we have had with them these past two weeks. Thank you all once again.

Motor vogue bury st edmunds. Beth was great

I had an easy and informative purchase from Minhaz at Motorvogue Dunstable. He was incredible and explaining things and with me having not purchased a vehicle on my own before he was very attentive to making sure I understood each step. Any emails he said he would send got sent straight away and if he said he’d call on a certain day then he did call. Then on collection of the vehicle he helped me to set up the app on my phone and talked through the features of the car. Would definitely return to this branch in the future if needing to purchase another vehicle.

I purchased a new Hyundai Santa Fe from Motorvogue Dunstable last week (17 August 2026). I was assisted by Giuseppe who was exceptionally helpful. The experience was excellent and I was able to sign the deal for a brand new car from stock.
I collected the vehicle the following Monday, it was immaculate and ready for me to drive away.
Unfortunately I was involved in an accident in the main road as I departed the dealership premises. The new car was damaged and is currently being repaired through my Insurers.
The accident was close to the dealership and some of the staff came out to give assistance including Giuseppe who went out of his way to make sure I was injured. Fortunately nobody was seriously injured although the vehicles suffered some damage.
Some days after the events I am still in full admiration and gratitude for all the Motorvogue staff at Dunstable. The Company must be proud of them all.
This has been my experience which from start to finish (leaving aside the accident) has been so smooth and pleasurable, thank you Motorvogue Dunstable.

Gross negligence, deceptive warranty dodging, and total incompetence.I have been trapped in a nightmare with this dealership since March regarding a failed factory LED headlight on my Hyundai. For nearly half a year, they have dragged their feet, completely unable or unwilling to make a definitive decision.Their internal administration is utterly shambolic. They booked and subsequently lost two separate appointments. Despite their administrative failure, I still showed up on time both times, only to be turned away. Because of their weaponised incompetence and deliberate delays, my car’s MOT has now expired. I am legally unable to drive my vehicle because of this service department's negligence.To avoid honoring the manufacturer's warranty, they are now using bad-faith tactics. They claim that minor, superficial bumper scratches—typical parking scuffs—somehow caused an internal electronic component to fail. The clear headlight lens is completely flawless and untouched. The factory panel gaps are perfectly straight. It is technically impossible for cosmetic wear to selectively target an internal low-beam microchip, yet they are using this as an excuse to dodge a clear warranty repair. To top it off, they are now holding the repair hostage by demanding I pay upfront labour costs to investigate their own factory defect.I have officially escalated this to the Motor Ombudsman for breach of consumer rights and unfair warranty rejection. This dealership has shown a complete lack of professional ethics, shocking customer care, and total disregard for road safety. Avoid them at all costs.